Jonker Honda

No Service used car purchase The Langley Honda dealership has been our home deal since we moved here in 1988. We have enjoyed may good years of service. However, this last go aro The Langley Honda dealership has been our home deal since we moved here in 1988. We have enjoyed may good years of service. However, this last go around of purchasing a used accident free car for our son went sideways fast. First, I my husband called on a vehicle that was for sale only wanting to find out some details and price. He was told to come down and he would receive the best deal. When he arrived, the sales man was very uninviting, uninformed, and when pricing was discussed, (which we expect a good deal having purchased 6 Hondas in our history and referring four people in the last two years who purchased vehicles,) it was a minimal reduction and if he expected to get a car for a better deal he should shop elsewhere! What a shock! When the sales manager called follow up we very much shared our frustration on how we were treated. I stressed that all people who enter the lot should be treated like people who have a Honda buying history and not like people who have not done their homework and shopped around. He encouraged us to come back and offered us a deal which was a fair deal and had that been offered the first time, I probably would not be writing this. We continued to look around elsewhere but found another car at their dealership that we were interested. Again, my husband went to view after arranging this with the sales manager. To our great surprise, the sales manager, had the same sales person, who treated us badly the first time help. Hey everyone deserves a second chance, right! He showed us the first car we were originally interested in and then told us it had an accident on it, a second car we were interested in had a no value claim on it that could not be verified but they were sure it was fine (if they cannot confirm they cannot verify, we are not stupid)(did I mentioned we only wanted a accident free car, oh yes I did, over and over again) and then we reviewed the car we came back to see, a 2013. My husband has to wait 40 minutes for them to come back with an offer for us, way too long in my books. We weren't' asking for thousands off but at least $1500 for us good clients seemed more than fair. We did buy the 2013 car but the process was very much less than a good experience. When we picked up the car the same sales person asked us during the final inspection if we knew for sure we had bought a 2013, or was it a 2012! I tell you that took the case on brainless comments. Oh then there was the garbage in the middle compartment at pickup after the amazing detailing job they said they did. Another 45 minutes waiting for the car to have that compartment cleaned of obvious garbage missed during detailing, another 15 minutes while they took the car to fill it with gas and we were on our way. WOW. Now you might ask why did we even buy a Honda. We bought this 2013 Honda Civic for our son, because it was the best car and safest car for the value of it. We did not buy this car because of the lack or should I say poor service we received every step of the way. Honda vehicles are great and we will continue to be a Honda family, but the location of our future purchases will surely change to a dealership that combines great cars with red carpet service and one that truly values their repeat customers. Did I mention that the owner emailed us to see how our experience went and how they could improve their service and when I called him to discuss I was forwarded to a voice mail and have yet to hear from him! More

Wheel Bearing Greg was fantastic. Made sure everything was repaired before returning my car. I've had to bring my car in a few times now for warranty work and Gre Greg was fantastic. Made sure everything was repaired before returning my car. I've had to bring my car in a few times now for warranty work and Greg has worked hard to make this a painless as possible for me. More

Great Experience I was very pleased with how all the staff go above and beyond in making me feel very well treated. They are very knowledgeable and go out of their wa I was very pleased with how all the staff go above and beyond in making me feel very well treated. They are very knowledgeable and go out of their way to be helpful. Great work by all! More

Professional The initial test drive was hassle free and informative! The vehicle's features etc. were thoroughly explained in an easy to understand manner! The pur The initial test drive was hassle free and informative! The vehicle's features etc. were thoroughly explained in an easy to understand manner! The purchasing process was relatively easy without undue pressure. After the order was placed I was updated as to the status of the vehicle and the delivery process was excellent! More

Staff are very friendly and helpful During my service I was updated before and after with an appropriate time frame of completion. Along with having my vehicle vacuumed and washed. Simpl During my service I was updated before and after with an appropriate time frame of completion. Along with having my vehicle vacuumed and washed. Simply great. Thank you to all the staff at Jonker Honda. More

Efficient, pleasant, respectful Always polite. Fits me in almost any day. Explains what will be done clearly. Calls to explain before moving ahead on unexpected work to be done on Always polite. Fits me in almost any day. Explains what will be done clearly. Calls to explain before moving ahead on unexpected work to be done on time. I love the shuttle to the mall. More

Excellent My 17 CR-V was making a noise from the dash. The tech was able to find the noise with my help after going on a drive. It appears that the noise has be My 17 CR-V was making a noise from the dash. The tech was able to find the noise with my help after going on a drive. It appears that the noise has been resolved. More

2018 Honda Odyssey Touring Great experience! Love my new 2018 red touring Odyssey, although still leaning new tech in the new van. Excellent sales and good manager there. Wil Great experience! Love my new 2018 red touring Odyssey, although still leaning new tech in the new van. Excellent sales and good manager there. Will recommend this dealership to friends and families. More

2017 Honda Civic Si - EXCELLENT CHOICE My recent purchase of a 2017 Honda Civic SI was excellent from the moment I walked into the showroom to the moment I drove my new car away. Jason Smi My recent purchase of a 2017 Honda Civic SI was excellent from the moment I walked into the showroom to the moment I drove my new car away. Jason Smithers, Sales Consultant, and Iliya Rusk, Sales Manager are top notch professionals.This is my THIRD NEW CAR purchase from Jonker Honda and likely won't be my last. More

Worst experiAnce ever Went to see a car that they sold never told me. I thought I was looking at the car I saw online only to learn they showed me something else after I ha Went to see a car that they sold never told me. I thought I was looking at the car I saw online only to learn they showed me something else after I had paid a deposit for the car. Then they refused to give my deposit back or let me speak with a manager.. Don't recommend going rhwre More