Johnston Chrysler Dodge Jeep Fiat

THIEVES IN SUITS SHORT VERSION: Tried to mislead me into a bill for $220 + in "repairs" when the actual fix costed $6, and 90 seconds of the teenaged employee's time a SHORT VERSION: Tried to mislead me into a bill for $220 + in "repairs" when the actual fix costed $6, and 90 seconds of the teenaged employee's time at PartSource. LONG VERSION: Bought a car privately a few weeks ago and was told I needed to get a few recalls done. Brought it into this dealer, and also thought I'd mention a couple small problem I'd been having....one of the headlights didn''t work, and the car's USB charger wasn't working for my phone. After some initial googling, I told them my suspicions of a possible burnt fuse. (A $3 part to replace)....but instead, Ben Koerssen brushed it off, and told me I needed a complete electrical diagnostic. Being that they are a Dodge dealership, I innocently decided to trust them and went ahead with it. A few hours later, I recieved a call saying that there was nothing wrong with the fuses, and they had tried to install the bulb that I brought in, to no avail. (I bought it on amazon)..,...and they needed to do further diagnostics which costed even more......Reluctantly, I complied, but I had a bad gut feeling and decided to call my car-wise friends. They all told me that something didn't seem to add up. Realizing that something might have been wrong, I rushed over there and demanded my car back. During my conversation with the service staff, my suspicions were heightened when the service advisor, Ben, claimed no knowledge whatsoever of there being a fuse box. (and this being their flagship sedan) Sensing disingenuity, I demanded that I get my car back at that moment. Ben Koerssen and later the owner Bill Johnston, tried to present me with a bill totalling $220 for the diagnostic work. I refused to pay and went back and forth with them for some time before they realized that they were never going to see a dime from me.....and gave me my keys and told me to get out......Had I stayed, who knows how high that bill could have been. (The $220 was just for diagnosing it) I drove it down the street to PartSource where this 19/20-year old kid immediately helped me identify and replace the 2 burnt fuses within.10 mins (Shoutout to Sean from PartSource Upper James)....and BINGO, everything worked PERFECTLY....even the bulb/ballast that was supposedly "defective". Came back to Johnston Chrysler the next day.... Initially seeking a simple apology, we instead were faced with more outright lies and a lot of condescension. After being confronted with the evidence of the 2 burnt fuses and the presence of my car-savvy friend, Bill Johnston realized that he could no longer try to bully and lie his way out of this.....and immediately demanded that both me and my friend leave or he would call the police. I made sure to try to document as much as possible. Attached are pictures of the 2 burnt fuses, the business card for Ben, as well as the fraudulent service bill they tried to present me. (They wouldnt give it to me at first but I was adamant, and they also removed all the prices, which initially totalled $220) Also, I have a videoclip of an irate Bill dodging questions regarding the bill and instead demanding that we leave his dealership. (as well as trying to prevent me from filming)....which i can post if necessary, Anyways I cannot speak on the dealership as a whole, but this has just been my experience......I'm sure not everyone is bad, for instance, one of the courtesy drivers, Norm, was very courteous and seemed really down-to-earth and I really enjoyed our conversation. More

Used Dodge Ram I want to thank Nils Foss as he is a great salesman. He did not pressure me on selling me a truck. I found the truck that I was looking for at Johnsto I want to thank Nils Foss as he is a great salesman. He did not pressure me on selling me a truck. I found the truck that I was looking for at Johnston and Nils answered all of my questions. If he did not know he would find the answer. They have a great staff at the dealership and I would recommend going there again. It was a great experience. Dan and Sherry More

Used Ram Great dealership, very nice staff. Vince was very easy to work with and it was a low pressure environment. Definitely a good place to buy a vehicle Great dealership, very nice staff. Vince was very easy to work with and it was a low pressure environment. Definitely a good place to buy a vehicle More

My new Truck I want to thanks for al the work they have with me for the purchase of my new truck in special Paul David Armstrong and Sabrina Ramnarain . They have I want to thanks for al the work they have with me for the purchase of my new truck in special Paul David Armstrong and Sabrina Ramnarain . They have a Amazing PersonalAssistant and they friendship they treat us as Family,and for me I just have to thank you guys very much. More

Awesome ! I had such an amazing experience with Vince & Sandy, they made me feel so comfortable and were not push at all which resulted in my purchase ! I had such an amazing experience with Vince & Sandy, they made me feel so comfortable and were not push at all which resulted in my purchase ! More

Great car, great service I have purchased Cherokee about amonth ago at Johnston Hamilton. Thanks to great support and advices from Paul, I could find the car what I exactly wa I have purchased Cherokee about amonth ago at Johnston Hamilton. Thanks to great support and advices from Paul, I could find the car what I exactly wanted. I do believe all staffs of this dealership are full of confident and real professionals. Exactly a month after I bought my Cherokee, My sister got Compass yesterday since all of my falily members trust Johnston Hamilton. Just visit and have interactions. You’ll find and get a car you want. More

Great jeep, Great Salesman We were in the market for a new car, had really enjoyed having a Sahara many years ago. Dealt with Frank in the past and asked for him again. Helpful, We were in the market for a new car, had really enjoyed having a Sahara many years ago. Dealt with Frank in the past and asked for him again. Helpful, knowledgeable, cheerful and got us into exactly what we wanted...a new Sahara. Ask for Frank. Good guy, great experience. More

Great customer service Vince in sales made the buying experience worry/hassle free. Great to work with and great communication. Highly recommend this dealership. Will defini Vince in sales made the buying experience worry/hassle free. Great to work with and great communication. Highly recommend this dealership. Will definitely come back for future Chrysler products More

Paul was very helpful to assist us with our new family van Paul assisted us with finding our new family van, we purchased a Dodge Caravan which helps us to transport our growing family. He was kind, honest and Paul assisted us with finding our new family van, we purchased a Dodge Caravan which helps us to transport our growing family. He was kind, honest and went out of his way to pick me up in Mississauga where I had to return my old vehicle. My husband and I are very happy with our new purchase. More

Jeep jeep My dad and husband and I both pruchased jeep wranglers. Vince was very helpful and never pushy which made purchasing more enjoyable. Loving our new je My dad and husband and I both pruchased jeep wranglers. Vince was very helpful and never pushy which made purchasing more enjoyable. Loving our new jeeps! More