Purchased a brand new 2019 GMC Terrain... immediately following (300kms) I noticed it did not drive smoothly... it vibrates, steering column is off centre, and my dash system had a blue screen. Brought the vehicle in for a look 6 days after purchasing....was told the vehicle was never aligned before delivery.
Fast forward, I was told it was aligned and calibrated... fast forward again, (4th visit now) I was told they acknowledged the vibration still and replaced the two rear tires (now at 3000kms at their advice of waiting until 3000km)
Upon pick up after new tires were installed, same issues exist. I am still arguing for them to buy back my vehicle seeing as this issue is acknowledged (replacement tires as proof of something they thought could be fixed easily)...
I was told the district manager, Kyle Bland, will personally drive my vehicle but he refuses to meet with me, or provide me with his personal contact information.
I am now at 4000kms and have had my vehicle in John Bear 5 times, and two other dealerships 2 times, all reports showing "red" on reports and yet, I'm still expected to be content with driving a vehicle with my concerns.
I hate this experience. It is the worst customer service I've received and I have even spoken with the GM CCC continuously.
In my last phone call I was asked by Jay if I'm bringing it other places, why arent they fixing it... my response, they're definitely trying. My question to John Bear (GM) why the heck do I need repairs on a brand new vehicle from 300km to current of 4000km
Worst decision I've made in my car buying experiences.
Buyer beware...shop elsewhere