Jim Pattison Volkswagen Surrey

Not impressed Prior to visiting VW Surrey, we went to several car dealerships in the Richmond and Langley Auto Mall areas and experienced excellent customer service Prior to visiting VW Surrey, we went to several car dealerships in the Richmond and Langley Auto Mall areas and experienced excellent customer service. Initially when we arrived at VW Surrey, I found that the staff were not willing to serve us. However, we did arrive at closing and staff were preparing to close. Once we stated our interest in purchasing a VW Golf, we were invited inside and were able to make a deal with the salesman. The salesman was friendly and worked to get us the deal we wanted. When we arrived to pick up the vehicle a couple of days later, the manager seemed angry and basically rolled her eyes at us. Eventually, her attitude changed but her initial response to us did not make me feel welcome. The process of filling out the final paper work was tedious and unorganized as the manager would print a bill of sale and discuss other options (i.e. additional insurance options) and would have to print another bill of sale as changes were made. We did not like how she went about completing the sale. Lastly, I found that our salesman was lacking basic vehicle knowledge and was not able to fully answer my questions. For example, he did not know how to turn on the cruise control. I would suggest for the salesman to expand his knowledge on the vehicles to fully explain features to customers. Although I am very happy with my 2015 VW Golf, I would consider going to other dealerships before this one. More

GREAT CUSTOMER SERVICE I want to reference a particular experience I had a while back with a gentleman at this particular dealership that just renewed my faith in salespeopl I want to reference a particular experience I had a while back with a gentleman at this particular dealership that just renewed my faith in salespeople at automotive dealerships, big or small. I had heard a lot of good things about the quality of Volkswagen automobiles and though the price point and the cost to repair was always a deterrent for me to 'make the switch' I was feeling ready to be -swayed- and make the investment to switch over from my traditional make of choice: Chevy. I was peeking into car windows reading info and deciding on what vehicle I may be interested in even inquiring about and possibly test-driving when a fellow named Reg came over. He introduced himself as the Assistant Service Mgr and was extremely polite. It was overcast and there was a drizzle of rain coming down, before he even asked me if I liked anything or was interested in anything particular he offered to bring me an umbrella so I stayed dry. We were off on the right foot immediately. I didn't really have a model in mind, but I did have an arbitrary price point in mind in what I might be willing/able to spend. Reg took the time to ask me questions, probe as to what I would want in a vehicle and made me feel at ease when we discussed how much I was able to afford. He related to me and said he understood that this was a big financial commitment so you want to be sure. He asked me in and spent 20-30 mins with me going over the quality of Volkswagen vehicles, the cost of servicing them, warranties etc. He asked if I would like to go for a test drive and I stated I would, but would like to come back with my wife to get her opinion as well. If I was on the fence about purchasing a Volkswagen before, I certainly was not after speaking to this disarming service manager. He was both informative and cordial and I did not feel once pressured into buying or buying now. His tact, good nature and overall knowledge was what really brought any of my defenses down and helped with any preconceived reservations I may have had. An overall extremely refreshing experience, all brought on by someone who just cares about people and has value for good ol' fashioned customer service. More

Very impressive customer service! Your sales team was a complete pleasure to work with, the Sales, Ken gave me a lot of helpful information about the vehicle i need ( i currently own a Your sales team was a complete pleasure to work with, the Sales, Ken gave me a lot of helpful information about the vehicle i need ( i currently own a 2009 GTI and planning an upsize to a SUV)! If i buy a VW, i definitely will go for this guy.!Thanks! More

Great people can make all the difference. This dealership has a great selection of vehicles and friendly staff. I think they cater more to customers purchasing new vehicles over used ones, but This dealership has a great selection of vehicles and friendly staff. I think they cater more to customers purchasing new vehicles over used ones, but they do carry both. Their manager Melissa Milnes was very understanding, given the circumstances of a financial issue I had. She did not hesitate to take care of me as a customer, so I know that if I were to come back here again, I would be in excellent hands and dealing with good people. I hope to return here again at some point in the future. More

Outstanding customer experience! I just bought a Golf Wagon from this dealership. My key requirements were 1) great price 2) complete all negotiations and pre-sale approvals and paper I just bought a Golf Wagon from this dealership. My key requirements were 1) great price 2) complete all negotiations and pre-sale approvals and paperwork remotely 3) Do 1 & 2 in just couple of days. Unlike other VW dealerships in GVA, this one listened to my needs and got back to me very promptly via email/phone. No time wasted with irrelevant negotiation tactics. The only face-to-face meeting we had was when I signed the final docs and picked up the vehicle. This dealership provides a ‘21st century’ customer experience. I strongly recommend this dealership to all those who are sick and tired of lengthy and cumbersome car negotiations. George H. More

Oil Change Reg was my service technician and he is absolutely fabulous! Such a friendly person, he really made me feel like my presence was important to him and Reg was my service technician and he is absolutely fabulous! Such a friendly person, he really made me feel like my presence was important to him and that I was a top priority for his day. The way he explained different options to me and prices was at my level of understanding and I really appreciated his approach in doing this as I am not very car savy. I highly recommend taking your vehicle in and booking an appointment with Reg. More

2015 Golf GTI I recently leased a GTI from Jim Pattison in Surrey and I was delighted with the entire experience. I pre-ordered the car and it arrived exactly when I recently leased a GTI from Jim Pattison in Surrey and I was delighted with the entire experience. I pre-ordered the car and it arrived exactly when promised. When I arrived for delivery, the whole process was smooth and efficient and it was a great pleasure to deal with Jeff King, Melisa and Bill. Jeff saw me eyeing Westfalia T-shirts and included 2 for my kids - nice touch! More

GOLF 2014 LEASE I recently leased a 2014 Golf from Jim Pattison in Surrey and was absolutely delighted with the service I received there from Jeff King, Melissa Milne I recently leased a 2014 Golf from Jim Pattison in Surrey and was absolutely delighted with the service I received there from Jeff King, Melissa Milnes in credit and Kong who showed me all the features of my new vehicle. Jeff was most helpful with my vehicle selection. Melissa answered all my calls in a timely fashion and addressed my concerns; Kong walked me through all the features of my new vehicle in a very professional manner. Overall, my exprience with Jim Pattison Surrey was very positive and, I would not hesitate to recommend the company to friends and/or associates. More

Excellent service and friendly staff Jim Pattison Volkswagen Surrey one of the best dealer who if have dealt with so far. Service department do a great job with any repair required for my Jim Pattison Volkswagen Surrey one of the best dealer who if have dealt with so far. Service department do a great job with any repair required for my VW fast and efficient. I truly recommend this dealer for all your VW service needs. I used to take my car for service to Langley VW but I the over all service in Jim Pattison VW Surrey differently much better. So far I am very happy with Jim Pattison VW Surrey service and great customer service. Thank you. More

PRO team and AMAZING service and SAVEON points ! Amazing service I emailed at 9 to get my beetle in that day and within 10mins had an appt booked. Dropped the car, they drove be back to work; calle Amazing service I emailed at 9 to get my beetle in that day and within 10mins had an appt booked. Dropped the car, they drove be back to work; called to confirm problem and cost and then sent a car to pick me up. Had my car back and fixed in a couple of hours including transport and it was washed and vacuumed! These guys are pro and I won't take my car anywhere else! More