Jim Pattison Volkswagen Surrey

I had my 2021 Atlas stalled on the street. I called Jim Pattison VW service center because I got my car from the same dealership. When I called and explained the situation there was no clear I called Jim Pattison VW service center because I got my car from the same dealership. When I called and explained the situation there was no clear sense of customer ship on the call of helping their customer. I explained what error i see on the screen which was "Error: Fuel System Error!" I explained that I know I have half tank full and its also showing its empty but I still went ahead and added another 15 liters of gas which i just got from Gas station using jerrycan and it still says tank is empty. I was asked to tow car in. I asked can you look at my car today (this was around 11-12 in the morning). The manager from service center told me that they are short on staff today because somebody called in sick and they are full schedule for today so they will try if not tomorrow morning he will do it. Car towed in, I called around 5 pm and asked if they looked at it. They had no clue about the whole situation. Next day same nobody had any clue. only around 2pm file was created. Again 4th time I am explaining the same thing and told the whole story again. been told they cant look at it today and it might be tomorrow. ok next day got a call back and I was told it was wire and connector damage and they will replace it and it will cost whatever. I approved. I was also told that there was no gas in the tank and it was empty. I again explained how come it must be almost full or at least 3/4 tank. because i filled it 2 days ago and another 15 liters added just before it was towed. Are you sure there is no leaks. They said no leaks but tank was empty. Next day, i went to pick up the car, I asked about the empty tank situation again. I was again told it was empty and they added gas. I paid and when i turned the car on it was 3/4 tank. I went back in asked the receptionist and the manager in service department and again both said yeah it was empty and when i told them i checked and its 3/4 tank. they went to mechanic and both said we had miscommunication. Continuing from previous question: At this dealership I had an amazing experience buying but not so great with service. They are catastrophically mismanaged from servicing the customer, customer empathy, documentation, tracking communicating, even explaining what is done on the call. Every time I ask a question, they all running like headless chickens. Your staff in service center must know what is happening. Its like working in a paint shop and you are color blind. I am not coming back, I will rather drive more where I have confidence in the dealership and its built with communication and care. I will for sure spread the word but what is good(sales) and bad(service). Basically which means you care about selling only and not taking care of your customers. I will sharing the same info with the corporate as well. The exact same feedback was sent to the dealership 3months ago and no one from the dealership contacted in last 3 months to see what went wrong and how they can improve. I am now posting it on public platform to share my experience with the world More

When they sell you the product, they tell you a thousand lies and then they don't provide any service. lies and then they don't provide any service. More

Friday no appointment and emergency. Even Short-staffed, Yogesh and his team had me fixed up in record time. Great service. Thx. Ard Even Short-staffed, Yogesh and his team had me fixed up in record time. Great service. Thx. Ard More

Absolutely useless and completely unprofessional. I had the displeasure of dealing with Tom Parvoti. My initial enquiry was for a timing belt service. He replied stating he could find me the perfect I had the displeasure of dealing with Tom Parvoti. My initial enquiry was for a timing belt service. He replied stating he could find me the perfect vehicle. I corrected him and he sated he would pass it on to the service department. The next contact he is thanking me for coming in for a test drive. I told him that I was no longer interested in dealing with Jim Pattison Vplkswagen if he was an example of the people working there and not to contact me again. The very next day he sends me an email expressing his interest in setting up a second test drive!!! More

Honest and to the point. I really liked doing business with the folks here at jp volkswagen surrey. Special kudos to Mr Prasad for handling my tire changes and auto servicing I really liked doing business with the folks here at jp volkswagen surrey. Special kudos to Mr Prasad for handling my tire changes and auto servicing request.. More

What a great dealership and the people there top notch. Like Yogesh, who ever hired him deserves a raise! Along with him, he's simply the best in the business of service hands down. Like Yogesh, who ever hired him deserves a raise! Along with him, he's simply the best in the business of service hands down. More

Yogesh in service was the best. ..and the best there is. Prompt, communication was spot on and super friendly. I couldn't have received better service. 5 stars all the way! ..and the best there is. Prompt, communication was spot on and super friendly. I couldn't have received better service. 5 stars all the way! More

Since I bought my Passat in 2015 I am doing regular service and some unscheduled repairs in Jim Pattison Volkswagen service in Guildford. I always felt treated with utmost respect and very professional service and some unscheduled repairs in Jim Pattison Volkswagen service in Guildford. I always felt treated with utmost respect and very professionally. In last couple years I am dealing almost exclusively with VW Manager Yogesh Prasad, who treats me always as VIP, always trying to provide reasonable, timely and reliable service for my vehicle. Yogesh always goes beyond the scope, or "one extra mile", of his work- which is a rare commodity these days. Once my car broke down outside of warranty, he did everything the problem to be fixed timely and properly, even providing me with a courtesy car free of charge. I feel lucky for having Yogesh as a primary contact at VW, and as reliable and honest service provider for my vehicle. But don't get me wrong, I didn't meet a single employee at JP Volkswagen who didn't treat me courteously and professionally. All Kudos for Manager Prasad and his team. Mike Novakovic More

I was out of town on a work assignment, and my wife's car slid and hit the curb. My wife called around a few dealers, and no one was willing to help her. She called Yogesh Prasad at Jim Pattison VolksWagen, slid and hit the curb. My wife called around a few dealers, and no one was willing to help her. She called Yogesh Prasad at Jim Pattison VolksWagen, and Yogesh assisted her. We had our car back in two days. I wish there were more people out there like Yogesh who understand difficult situations and go out of their way to help people. Yogesh kept her up to date and was very transparent. Thank you very much, Yogesh. My family can enjoy their Christmas because of you. More

I would have never returned to the dealership because of mistakes made by the Sales manager, I ended up buying my car elsewhere HOWEVER I continue to go there because of the Service team. I went today to ha mistakes made by the Sales manager, I ended up buying my car elsewhere HOWEVER I continue to go there because of the Service team. I went today to have my 2019 Golf Highline serviced and as usual Yogesh the operations manager was there to great me with a smile. He makes a person feel at home and he is easy to trust. Another gentleman that is a part of the service team is Mo, I highly recommend both these gentleman foir your volkswagen needs. More