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Jim Pattison Toyota Victoria

Victoria, BC

3.8
291 Reviews

3050 Douglas Street

Victoria, BC

V8T 4N4

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291 Reviews of Jim Pattison Toyota Victoria

November 13, 2016

No pressure purchase If you want to go through the the car buying process without any pressure from a salesman go see Abraham Lee! I went to him with my budget to replace More

by SeanParker14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abraham Lee
November 10, 2016

Good experience We recently leased a Rav4 Hybrid with the help of Reynaldo Cabalu. We found the experience pleasant but lengthy. Reynaldo was great to deal with an More

by Ravguy
Recommend Dealer
Yes
Employees Worked With
Reynaldo Cabalu
October 28, 2016

Harrison was so Helpful As a female walking into a car lot is not always the best experience. Nicole jumped to my rescue when my car wouldn't start and had Harrison take the More

by cargirl/Lorrie88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole, Harrison
October 25, 2016

Bad experience I had a bad experience with the dealership. Brandon Leppan was very pushy when he was selling me a used car, telling me "We can unload the big speak More

by Cube
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon Leppan
Oct 25, 2016 -

Jim Pattison Toyota Victoria responded

Hi Cube, Thank you for taking the time to post this review. I’m very sorry to hear or your negative service you received here with our product Advisor, Brandon Leppan. Brandon has not been employed with Jim Pattison Victoria for over 2 years. Having said this, we would like the opportunity to resolve your concerns. It is our policy to be helpful to all customers who come to visit us and offer the best possible dealership experience. Please contact me directly, Jesse Gough (General Sales Manager) if I can be of further service 250-386-3516.

October 17, 2016

Fun Times We had a very pleasant experience at the Jim Pattison Toyota Dealership in Victoria. Phil Chen was a thorough, professional and was extremely helpful More

by Kimberly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Chen
October 13, 2016

Friendly and Efficient! Unfortunately it took an accident, writing-off my mini van to bring me to JP Toyota. Abe was recommended to me by family and I wasn't disappointe More

by C Peden
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abraham Lee, Serge Surdu
October 08, 2016

Excellent service Looking for a dealership to stand for there word this is it. My wife bought a used Mini cooper from Jim Pattison Toyota There were a few concerns More

by Little brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abraham Lee,Rikk Nieuwenhout
October 03, 2016

Great Experience I had just recently moved to Victoria from Ontario and was managing to move about the city using friend's cars and spending way to much money on taxis More

by The Rugby Player
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Kennedy
September 22, 2016

Ferdi Roxas I had a wonderful experience dealing with Ferdi while leasing my new Prius C. He is professional, knowledgable and very personable. I highly recommend More

by Zana
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ferdi
September 20, 2016

High cost of service and long waits. I will be bringing in my 2014 Matrix for its 48000 service soon, I was quoted approx. 380.00 + tax , this seems high, and why do they change the carbo More

by Roller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember service guys name.
Sep 26, 2016 -

Jim Pattison Toyota Victoria responded

Hello Roller, Thank you for taking the time to review us on DealerRater, I’m sorry to read of your negative experience with our service department. I will have to confirm with our Service coordinator, for the quote you would have received for the 48,000 k service. We want all of our customers to have a great experience in our service department. The 2014 Matrix does have a cabin air filter, I am unsure why you were told otherwise. Here is a short video on the benefits of a cabin air filter https://www.youtube.com/watch?v=gU7B_SUMOk4 . If you have any questions or concerns please don’t hesitate to contact me, Jamie Whittaker (Service Manager) 250-386-3516

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