Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Pattison Toyota Victoria
Victoria, BC
297 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
297 Reviews of Jim Pattison Toyota Victoria
May 24, 2017
Excellent Experience at Jim Pattison Toyota Victoria Yesterday I had the pleasure of purchasing a Toyota Forerunner at Jim Pattison Toyota Victoria with Abraham Lee. Abraham was amazingly knowledgeable, Yesterday I had the pleasure of purchasing a Toyota Forerunner at Jim Pattison Toyota Victoria with Abraham Lee. Abraham was amazingly knowledgeable, curteous and extremely helpful. I would highly recommend going to see Abraham if you are in the market for a new vehicle as the customer service he provided was second to none. The transaction was quick and easy and Abraham walked me through the process every step of the way. Thanks Abraham! More
by victoriamom
Employees Worked With
Abe Lee
May 17, 2017
Frustrating Experience! Amidst the terrible rainy weather, my wife and I took the time to travel to Victoria to purchase a used vehicle from this dealer. My intention is to p Amidst the terrible rainy weather, my wife and I took the time to travel to Victoria to purchase a used vehicle from this dealer. My intention is to put in a deposit and just come back to pay it in full before taking delivery. But the general finance manager Rick Nieuwenhout told us that I should just take out a loan so I need not come back for the car and pay it off in 90 days. He even mentioned that he chose the longest term so the monthly payment will be low. And to make up for the interest payment for the 90 days, he offered me extended warranty at a discount price. Makes sense and so we did.. What Rick failed to mention is that I can actually pay it off earlier without penalty (after calling Toyota Financial Services) and need not wait for 90 days. It turns out the dealership wants you to wait 3 payments/90 days because the finance company won't give the dealer a kickback/commission/cut/whatever if the loan is refinanced/paid before 3 payments/90 days. More importantly, if I am not mistaken, the finance manager is required by law (Federal Truth in Lending Act) to disclose that there is no penalty for refinancing or paying it off – which he failed to do. Because we felt that he did not treat us right, we decided to cancel the extended warranty. What he (intentionally or unintentionally) failed to tell me as well was that there was a $100 penalty if we decide to cancel the extended warranty within 30 days. He also signed me up for the tire and rim protection (which he says that everyone signs up for) which turned out does not cover your everyday flat tires. We did not get to fully enjoy the car for the first week or so because of all these troubles and the need to constantly follow up with the dealership. Somehow, people tend not to prioritize you as you are no longer a potential sale but more of an issue that needs to be resolve. Not to mention the refund check issued by the extended warranty company was addressed to Toyota Finance – therefore I cannot deposit it and have to send it back to the dealership. We came to this dealership with high hopes of having a good experience and it did in the beginning when I met the sales people but after going thru finance – it was downhill from there and now we are unnecessarily out $100 on top of all the frustrations. More
by aro3620
Employees Worked With
Abdulai Yilla
May 16, 2017
Worth the wait This is the second vehicle we have purchased/leased with Abraham Lee at JP Toyota Victoria. Abraham knows us well enough that he was able to determi This is the second vehicle we have purchased/leased with Abraham Lee at JP Toyota Victoria. Abraham knows us well enough that he was able to determine exactly the model and colour we wanted before we got to our appointment. Though we had to wait a couple weeks for the vehicle to arrive, the finance department was quick and the process was painless. More
by Jeremy H
Employees Worked With
Abe Lee
May 01, 2017
Toyota Prius V We recently leased a new Prius V for three years. Lee was our person and he was wonderful. Having been in the service industry most of my career, I c We recently leased a new Prius V for three years. Lee was our person and he was wonderful. Having been in the service industry most of my career, I came in with a lot of expectations. I asked for a no pressure experience and Lee happily obliged. Yet, he was very happy to answer a lot of questions. We test drove several cars, and Lee was very helpful at every point of the process. Beginning to end, his knowledge and honesty was greatly appreciated. To be honest, I was leaning in another direction, but Toyotas reputation and the service that we received swayed me. More
by rhonaj
Employees Worked With
Murray Dosain, Lee Henwood
April 20, 2017
Top notch service! Just had an excellent experience buying a preowned vehicle at Jim Pattison Lexus and Toyota Victoria. Robert in sales and Murray in financing both pro Just had an excellent experience buying a preowned vehicle at Jim Pattison Lexus and Toyota Victoria. Robert in sales and Murray in financing both provided us with top notch service. Thanks guys! More
by HeidiSwan
Employees Worked With
Robert in sales, Murray in financing
April 16, 2017
Thank you Lee Henwood!! Thank you Lee for making what is normally a high anxiety experience so easy, for going to bat for us, and for getting us into our new (used) Escape! Y Thank you Lee for making what is normally a high anxiety experience so easy, for going to bat for us, and for getting us into our new (used) Escape! You were fun and clearly care about your clients, totally changing what we perhaps unfairly assumed about working with car salesmen. For anyone out there looking to purchase a new car but feeling intimidated or untrusting, go see Lee Henwood at Jim Pattison Toyota in Victoria as soon as possible! You can expect an honest experience with someone who knows their stuff, who will work hard to get you into a great vehicle at a fair (and in our case fantastic) price, and who you will highly recommend wholeheartedly to anyone who will listen. Thank you again for everything Lee and we'll be back to see you when it's time to sell the Yaris. More
by steve&meeg
Employees Worked With
Lee Henwood
April 13, 2017
Great Experience It started with just a call asking a few questions. Once Abe found out what I was after he was quick to deliver the goods. Kind, honest, professional It started with just a call asking a few questions. Once Abe found out what I was after he was quick to deliver the goods. Kind, honest, professional and diligent best describes my experience with Abe Lee More
by Tacoma Eric
Employees Worked With
Abe Lee
April 02, 2017
New Minivan Great time and experience at JP Toyota. Abe went out of his way to find what I was looking for and make sure everything was taken care of for us. Great time and experience at JP Toyota. Abe went out of his way to find what I was looking for and make sure everything was taken care of for us. More
by Matt P
Employees Worked With
Abe Lee
April 02, 2017
Thank you Mr. Abraham Lee Most recently, I purchased Toyota RAV4 2017 from Jim Pattison Toyota Victoria. It is with great pleausre to extend my personal appreciation to Mr. Abr Most recently, I purchased Toyota RAV4 2017 from Jim Pattison Toyota Victoria. It is with great pleausre to extend my personal appreciation to Mr. Abraham (Abe) Lee for his all his efforts and friendly hosting me and my son Steven who also purchased same time Toyota Tacoma truck 2017. On behalf of my son Steven, I would like to extend our thanks for Abe for his outstanding attitude and interpersonal communication with us. We are very happy for the service that was given to us. I highly recommend Abe for anyone out there to see him and purchase Toyota. Great place and people at Jim Pattison Toyota. More
by Simon Francis Shamoun
Employees Worked With
Abraham Lee
April 02, 2017
Trustable sales Abe and Jesse make a fabulous team. They helped me buy my first car. Jesse is so genuine that I bought my car without even looking at it. He just g Abe and Jesse make a fabulous team. They helped me buy my first car. Jesse is so genuine that I bought my car without even looking at it. He just gives his best right away. Abe makes sure everything is done right! He never rushes nor hesitates to help. I was stuck for a ride and he drove me a hour to work, goes the extra mile literally :) Abe is always his friendly, kind and caring self at every visit not just the first, he rolls out the red carpet every time. Front line Service staff are wonderful but I have struggled to get the quality of work I want for my car or be heard from the upper level staff in this department. It's odd bc it is usually the other way around going to upper level staff for help. Abe and Kimberly my service advisor both listen and help! Jesse, Abe and Kimberly have it right, build relationships and the rest falls into place. Highly recommend them. More
by Sunny
Employees Worked With
Abe, Jesse, Kimberly, Serge
