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Jim Pattison Toyota Victoria
Victoria, BC
291 Reviews
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291 Reviews of Jim Pattison Toyota Victoria
June 06, 2017
Fast, efficient, and precise I had been looking for a toyota highlander for a few weeks with some specific "wants" in mind. Abe managed to find exactly the vehicle I wanted within I had been looking for a toyota highlander for a few weeks with some specific "wants" in mind. Abe managed to find exactly the vehicle I wanted within a few hours. They went out of their way to accommodate our schedule to make the deal happen. More
by highlander
Employees Worked With
Abe Lee
Helpful May 29, 2017
Great experience overall We went in looking for a 2016 Prius and left 3 days later with a 2017 Prius c. We had 2 very helpful and friendly salesmen. They were Phil Chen and Le We went in looking for a 2016 Prius and left 3 days later with a 2017 Prius c. We had 2 very helpful and friendly salesmen. They were Phil Chen and Lee Henwood. They answered all of our questions and both knew the Prius inside and out. Our only small complaint was waiting over an hour to deal with the financial person. Overall a great experience and would recommend. More
by Murds
Employees Worked With
Lee Henwood
May 27, 2017
3.5 Hour Oil Change??!! How does a simple 15-30 minute oil change turn into 2 hours, to almost 4 hours? There's only so much you can do at a coffee shop waiting. If my expect How does a simple 15-30 minute oil change turn into 2 hours, to almost 4 hours? There's only so much you can do at a coffee shop waiting. If my expectations were properly set, I would have gone home and come back instead of waiting in the waitroom. After checking in, I was advised another 30 minutes, which turned into 1.5 hrs!! If you don't have anything better to do on your day off, I'd select this dealership to do your routine oil change! More
by Disappointed customer
Employees Worked With
Service department
May 24, 2017
Very very relieved! Two examples of excellent service between the dates of May 11th and 12th, 2017. My partner and I came onto the lot (first-ever visit) expecting the 't Two examples of excellent service between the dates of May 11th and 12th, 2017. My partner and I came onto the lot (first-ever visit) expecting the 'typical' blood-in-the-water-here-come-the-sharks experience, when it comes to sales lots and salesmen. Not only did Philip Chen approach us and offer his services, he actually gave us our space to figure ourselves out WHILE making sure we knew he was there for us. His technique is personable, honest, full of good humor and I must say that I am actually PLEASED to have done business with Jim Pattison Toyota, Victoria. I will recommend your business to anyone; A+ service, Phil! Once we settled upon our pick, we were set up with Murray Donais as our in-house financial adviser. Again, a very approachable employee in your service who managed to pull off both the professionalism in his work alongside a kind nature. He put to rest a few concerns we had, saw to it that we were set up with what we needed with absolutely no pressure and lots of honesty. Please give these two fellows the kudos they deserve.. thanks! More
by crow8484
Employees Worked With
Murray Donais, Philip Chen
May 24, 2017
Excellent Experience at Jim Pattison Toyota Victoria Yesterday I had the pleasure of purchasing a Toyota Forerunner at Jim Pattison Toyota Victoria with Abraham Lee. Abraham was amazingly knowledgeable, Yesterday I had the pleasure of purchasing a Toyota Forerunner at Jim Pattison Toyota Victoria with Abraham Lee. Abraham was amazingly knowledgeable, curteous and extremely helpful. I would highly recommend going to see Abraham if you are in the market for a new vehicle as the customer service he provided was second to none. The transaction was quick and easy and Abraham walked me through the process every step of the way. Thanks Abraham! More
by victoriamom
Employees Worked With
Abe Lee
May 17, 2017
Frustrating Experience! Amidst the terrible rainy weather, my wife and I took the time to travel to Victoria to purchase a used vehicle from this dealer. My intention is to p Amidst the terrible rainy weather, my wife and I took the time to travel to Victoria to purchase a used vehicle from this dealer. My intention is to put in a deposit and just come back to pay it in full before taking delivery. But the general finance manager Rick Nieuwenhout told us that I should just take out a loan so I need not come back for the car and pay it off in 90 days. He even mentioned that he chose the longest term so the monthly payment will be low. And to make up for the interest payment for the 90 days, he offered me extended warranty at a discount price. Makes sense and so we did.. What Rick failed to mention is that I can actually pay it off earlier without penalty (after calling Toyota Financial Services) and need not wait for 90 days. It turns out the dealership wants you to wait 3 payments/90 days because the finance company won't give the dealer a kickback/commission/cut/whatever if the loan is refinanced/paid before 3 payments/90 days. More importantly, if I am not mistaken, the finance manager is required by law (Federal Truth in Lending Act) to disclose that there is no penalty for refinancing or paying it off – which he failed to do. Because we felt that he did not treat us right, we decided to cancel the extended warranty. What he (intentionally or unintentionally) failed to tell me as well was that there was a $100 penalty if we decide to cancel the extended warranty within 30 days. He also signed me up for the tire and rim protection (which he says that everyone signs up for) which turned out does not cover your everyday flat tires. We did not get to fully enjoy the car for the first week or so because of all these troubles and the need to constantly follow up with the dealership. Somehow, people tend not to prioritize you as you are no longer a potential sale but more of an issue that needs to be resolve. Not to mention the refund check issued by the extended warranty company was addressed to Toyota Finance – therefore I cannot deposit it and have to send it back to the dealership. We came to this dealership with high hopes of having a good experience and it did in the beginning when I met the sales people but after going thru finance – it was downhill from there and now we are unnecessarily out $100 on top of all the frustrations. More
by aro3620
Employees Worked With
Abdulai Yilla
May 16, 2017
Worth the wait This is the second vehicle we have purchased/leased with Abraham Lee at JP Toyota Victoria. Abraham knows us well enough that he was able to determi This is the second vehicle we have purchased/leased with Abraham Lee at JP Toyota Victoria. Abraham knows us well enough that he was able to determine exactly the model and colour we wanted before we got to our appointment. Though we had to wait a couple weeks for the vehicle to arrive, the finance department was quick and the process was painless. More
by Jeremy H
Employees Worked With
Abe Lee
May 01, 2017
Toyota Prius V We recently leased a new Prius V for three years. Lee was our person and he was wonderful. Having been in the service industry most of my career, I c We recently leased a new Prius V for three years. Lee was our person and he was wonderful. Having been in the service industry most of my career, I came in with a lot of expectations. I asked for a no pressure experience and Lee happily obliged. Yet, he was very happy to answer a lot of questions. We test drove several cars, and Lee was very helpful at every point of the process. Beginning to end, his knowledge and honesty was greatly appreciated. To be honest, I was leaning in another direction, but Toyotas reputation and the service that we received swayed me. More
by rhonaj
Employees Worked With
Murray Dosain, Lee Henwood
April 20, 2017
Top notch service! Just had an excellent experience buying a preowned vehicle at Jim Pattison Lexus and Toyota Victoria. Robert in sales and Murray in financing both pro Just had an excellent experience buying a preowned vehicle at Jim Pattison Lexus and Toyota Victoria. Robert in sales and Murray in financing both provided us with top notch service. Thanks guys! More
by HeidiSwan
Employees Worked With
Robert in sales, Murray in financing
April 16, 2017
Thank you Lee Henwood!! Thank you Lee for making what is normally a high anxiety experience so easy, for going to bat for us, and for getting us into our new (used) Escape! Y Thank you Lee for making what is normally a high anxiety experience so easy, for going to bat for us, and for getting us into our new (used) Escape! You were fun and clearly care about your clients, totally changing what we perhaps unfairly assumed about working with car salesmen. For anyone out there looking to purchase a new car but feeling intimidated or untrusting, go see Lee Henwood at Jim Pattison Toyota in Victoria as soon as possible! You can expect an honest experience with someone who knows their stuff, who will work hard to get you into a great vehicle at a fair (and in our case fantastic) price, and who you will highly recommend wholeheartedly to anyone who will listen. Thank you again for everything Lee and we'll be back to see you when it's time to sell the Yaris. More
by steve&meeg
Employees Worked With
Lee Henwood
