Jim Pattison Toyota Victoria

I bought my Corolla from this dealer and have always had it serviced there. I haven't had any serious problems in the past, but that changed on September 23 this year. I went in for a service. I got my car it serviced there. I haven't had any serious problems in the past, but that changed on September 23 this year. I went in for a service. I got my car back in terrible condition. It was making a noise and vibrating as soon as I drove it out of the Toyota service center. I went back after an hour, but unfortunately, it was closed. I texted Toyota to describe the issue. Scott replied, asking me what kind of noise it was and at what speed it occurred. I replied and gave him the details, but then there was radio silence. I tried my car again, and everything got worse: the noise and the vibrations amplified. I texted again, but still no response. I called, and a lady kindly told me it would be best if I came in. I went in and met with Scott, who tried to convince me that the noise and vibration were probably caused by stones stuck in the tire treads. I was so stunned that I froze! What incompetence. He doesn't want to take the car to check it out and asks me to come back the next day. I point out that it's probably not safe to drive a car that makes noise and vibrates. Apparently, he didn't care! (Since he wasn't the one at risk!!! It's someone else's car and life!) We checked it ourselves at home: broken hubcaps, poorly positioned, and loose bolts. We hope that's all there is to it and that there is no other damage. The negligence of those who worked on my car and Scott's lack of professionalism are disconcerting. Disappointed for life! Deserves 0 stars.....Zero --------------------------------------------------------- Update: October 3rd, 2025 I am here to express my gratitude to Gary P., the general manager, for his exemplary efforts in addressing and rectifying the issues caused by the service provided by those responsible for service 2 on my Corolla. Additionally, gratitude is extended to Dan for implementing Gary P.'s recommendations. Gary's and Dan's attitudes and professionalism contrast sharply with Scott's. My car now looks the way it did before it was mistreated during Service 2. In fact, it looks even better! From September 23rd until today, I felt like I was driving a diesel engine, a lawn mower or, worse, a jackhammer. Today, I went out in the evening to take it for a test drive. I recognize my Corolla. I'll keep an eye on it over the next few weeks and months. But I think (and hope) that everything is back to normal. Finally, I'm keeping my fingers crossed that Scott will be forced to attend training on mechanics and customer service. :) From zero stars to four stars (Not five stars because I'm still bitter about Scott). (Gary, keep an eye on him!) Regards, Meriem ------------------------------------------------- Update: October 17th, 2025 I didn't think I'd be back so soon with an update. Unfortunately, the noise and vibrations have gradually returned. We're back to square one, and the problem remains. + I haven't heard anything about the replacement hubcaps! Can you guys really be serious about your customers' issues, especially when you are the ones causing them? Stars dropped to 1! More

I bought my Corolla from this dealer and have always had it serviced there. I haven't had any serious problems in the past, but that changed on September 23 this year. I went in for a service. I got my car it serviced there. I haven't had any serious problems in the past, but that changed on September 23 this year. I went in for a service. I got my car back in terrible condition. It was making a noise and vibrating as soon as I drove it out of the Toyota service center. I went back after an hour, but unfortunately, it was closed. I texted Toyota to describe the issue. Scott replied, asking me what kind of noise it was and at what speed it occurred. I replied and gave him the details, but then there was radio silence. I tried my car again, and everything got worse: the noise and the vibrations amplified. I texted again, but still no response. I called, and a lady kindly told me it would be best if I came in. I went in and met with Scott, who tried to convince me that the noise and vibration were probably caused by stones stuck in the tire treads. I was so stunned that I froze! What incompetence. He doesn't want to take the car to check it out and asks me to come back the next day. I point out that it's probably not safe to drive a car that makes noise and vibrates. Apparently, he didn't care! (Since he wasn't the one at risk!!! It's someone else's car and life!) We checked it ourselves at home: broken hubcaps, poorly positioned, and loose bolts. We hope that's all there is to it and that there is no other damage. The negligence of those who worked on my car and Scott's lack of professionalism are disconcerting. Disappointed for life! Deserves 0 stars.....Zero --------------------------------------------------------- Update: October 3rd, 2025 I am here to express my gratitude to Gary P., the general manager, for his exemplary efforts in addressing and rectifying the issues caused by the service provided by those responsible for service 2 on my Corolla. Additionally, gratitude is extended to Dan for implementing Gary P.'s recommendations. Gary's and Dan's attitudes and professionalism contrast sharply with Scott's. My car now looks the way it did before it was mistreated during Service 2. In fact, it looks even better! From September 23rd until today, I felt like I was driving a diesel engine, a lawn mower or, worse, a jackhammer. Today, I went out in the evening to take it for a test drive. I recognize my Corolla. I'll keep an eye on it over the next few weeks and months. But I think (and hope) that everything is back to normal. Finally, I'm keeping my fingers crossed that Scott will be forced to attend training on mechanics and customer service. :) From zero stars to four stars (Not five stars because I'm still bitter about Scott). (Gary, keep an eye on him!) Regards, Meriem ------------------------------------------------- Update: October 17th, 2025 I didn't think I'd be back so soon with an update. Unfortunately, the noise and vibrations have gradually returned. We're back to square one, and the problem remains. + I haven't heard anything about the replacement hubcaps! Can you guys really be serious about your customers' issues, especially when you are the ones causing them? Stars dropped to 1! More

Not a happy camper today. I booked a simple oil change and brake flush over a month ago and when I arrived at the appointed time I was told it would take 3-4 hours to complete I booked a simple oil change and brake flush over a month ago and when I arrived at the appointed time I was told it would take 3-4 hours to complete. I was expecting 1-2 hours. Things have been getting worse for me as far as getting appointments and waiting around for the service to be completed the last several times I have had my car serviced at this dealership. I am a snowbird and can compare this with how I am treated at the Toyota dealership I regularly use in Henderson Nevada. I ended up leaving without getting the service done having wasted over an hour of my time, and will instead get the service done down south in another few weeks. In Henderson the wait time will probably be less than 1 week, and they provide a complimentary shuttle to take me home and pick me up if I don't want to wait the 1-2 hours it is likely to take. This is not a knock on my extremely reliable Toyota RAV4. I will still buy my new RAV4 from this location because to date my experience with their sales department has been excellent. I am going to see if I have better luck with the service department in Duncan next time my car needs servicing even though it adds about 15 extra minutes to drive their instead of to downtown Victoria. I would not complain if the Victoria service department had informed me that there would be an extended wait time today and would I like to rebook. In fact I would have given them an attaboy and 5 stars. More