Jim Pattison Toyota Duncan

Worst Customer Service! My boyfriend and I recently purchased a truck from this dealer, the car salesman Matt was new on the job and really didn't know what was going on but My boyfriend and I recently purchased a truck from this dealer, the car salesman Matt was new on the job and really didn't know what was going on but we thought hey why not give the guy a shot. We took the truck for test drive everything was great, we didn't have the radio on because we were talking to the salesman. After everything said and done, Matt figured out how to turn on the Subwoofers which were a perk included with the sale of the vehicle, we were unsure of the settings and so was he. They sounded slightly rattle we figured that the settings were off due to people test-driving and pushing buttons etc. We asked what would happen if we couldn't figure it out and what if they were blown, he said to call him and he would rectify it by talking to a Sales manager. A few days later after we had a chance to finally sit down and look at the sound system, it was determined by a sound technician that both sub's were blown as well as the rear speakers in the vehicle. We called Matt at the dealership and he basically said " oh well, too bad, its your problem now " he also said that we must have done it, blaming us for the problem. When he was there he reassured us that if anything was wrong with them it would be looked into. Lies.!! Through out the process of purchasing the vehicle, his lack of knowledge know has gotten us into a situation which we will have to cover. I have never had such a bad experience purchasing a vehicle. Horrible customer service through the dealership as a whole. They should really train their employees before putting them on the sales floor! The only person who was knowledgable and I would recommend was Kenny in the finance office. I wish i would have read reviews about this dealership prior to shopping here. All I can say is buy your car somewhere else! More

Failed the used car inspection!! Hi, my wife and I just bought a 2011 Honda CRV from Jim Pattison Toyota Duncan. When we got home, we checked the vehicle over and noticed right away Hi, my wife and I just bought a 2011 Honda CRV from Jim Pattison Toyota Duncan. When we got home, we checked the vehicle over and noticed right away that the passenger vanity mirror cover was detached. I tried to put it back on and found that a part of it was broken off. We didn’t notice this during the test drive because my wife (who would have looked!) was driving. We called Steve, our sales rep. right away, and he pretty much told us too bad, we had to pay to fix it . Steve told us that they had sold us the vehicle at a loss (as if!!) and there was no money to be had. This was contrary to his assurances that “we take care of our customers” and “we’ll make it right” when my wife asked him repeatedly during the sales process what should happen if there was a problem with the car after purchase. The next morning the underinflated tire indicator came on. I checked the tires and found that one was overinflated and one was underinflated. The other two were pretty good. After adjusting the tire pressure, I started to get suspicious that their 76 point inspection hadn’t been done properly (tire pressure - #52). I checked over the vehicle pretty carefully and found that the cabin filter and air filter (#6) were very dirty, the engine oil was overfilled (#12), and the coolant was low (#47 and/or #49). In other words, it looks like someone was just ticking the boxes, not really checking these things. Good thing I bought a vehicle with only 27,000k on it. All I can say is, buyer beware. These people have not followed through on their word or on the inspection results. I would strongly recommend you have any used vehicle you purchase from them checked over independently. More