Hi, my wife and I just bought a 2011 Honda CRV from Jim Pattison Toyota Duncan. When we got home, we checked the vehicle over and noticed right away that the passenger vanity mirror cover was detached. I tried to put it back on and found that a part of it was broken off. We didn’t notice this during the test drive because my wife (who would have looked!) was driving. We called Steve, our sales rep. right away, and he pretty much told us too bad, we had to pay to fix it . Steve told us that they had sold us the vehicle at a loss (as if!!) and there was no money to be had. This was contrary to his assurances that “we take care of our customers” and “we’ll make it right” when my wife asked him repeatedly during the sales process what should happen if there was a problem with the car after purchase.
The next morning the underinflated tire indicator came on. I checked the tires and found that one was overinflated and one was underinflated. The other two were pretty good. After adjusting the tire pressure, I started to get suspicious that their 76 point inspection hadn’t been done properly (tire pressure - #52). I checked over the vehicle pretty carefully and found that the cabin filter and air filter (#6) were very dirty, the engine oil was overfilled (#12), and the coolant was low (#47 and/or #49). In other words, it looks like someone was just ticking the boxes, not really checking these things. Good thing I bought a vehicle with only 27,000k on it.
All I can say is, buyer beware. These people have not followed through on their word or on the inspection results. I would strongly recommend you have any used vehicle you purchase from them checked over independently.