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Jim Pattison Toyota Duncan
Duncan, BC
32 Reviews
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32 Reviews of Jim Pattison Toyota Duncan
February 26, 2017
Good Customer Relations Clare, our service advisor was most congenial and knowledgeable. He arranged for transport into Duncan and return. All the paperwork was ready to go w Clare, our service advisor was most congenial and knowledgeable. He arranged for transport into Duncan and return. All the paperwork was ready to go when we arrived. We had to forego the usual complimentary carwash in order to catch a ferry home. Clare offered a rain check the next time we were in Duncan. Good Quality Service. Will keep me coming back. More
by Gary
Employees Worked With
Clare Minvielle, Reid
February 25, 2017
Appointment for regular scheduled maintenance. Very accommodating to personal needs. Excellent customer service. Personnel took the time to explain what had been done and why, Car was washed and Very accommodating to personal needs. Excellent customer service. Personnel took the time to explain what had been done and why, Car was washed and vaccumed. What a pleasure! More
by Burchy
Employees Worked With
Clare Minnveille
February 23, 2017
Excellent, caring attitude Clare was very helpful in setting up a subsequent appointment. He gave me lots of information regarding my truck and it was thoroughly cleaned by Dale Clare was very helpful in setting up a subsequent appointment. He gave me lots of information regarding my truck and it was thoroughly cleaned by Dale. Thanks guys. More
by Tundra Guy
Employees Worked With
Clare,Dale
February 22, 2017
Above average service! I own a Mazda2 and had left it sitting for a couple of months, it was due for an oil change anyhow so I brought it here. I was recommended by a friend I own a Mazda2 and had left it sitting for a couple of months, it was due for an oil change anyhow so I brought it here. I was recommended by a friend. Excellent customer service. I was well informed of what, why and how much everything they did for my car was. I will be back! More
by LynnC1980
Employees Worked With
Clare
February 20, 2017
Unnecessary service to the cost of $555.88 My car was parked for 5 weeks in a covered garage while I was on vacation. When my sister in law went to drive it to Victoria to pick me up the brakes My car was parked for 5 weeks in a covered garage while I was on vacation. When my sister in law went to drive it to Victoria to pick me up the brakes were making a noise. Since she knows nothing about cars she thought it was something serious so off she goes to Toyota. They took it for a short drive pulled of the tires cleaned of the rust. All my car needed was to be driven the rust would have disappeared. My car only has 78,560 kilometres on it and has always been parked in a garage. How rusty could my rotors get in 5 weeks. Today I went to Toyota the desk agent told me he trusted his mechanic and my sister in law had agreed to the work. To bad. More
by Edith
Employees Worked With
Unknown
January 09, 2017
Discourteous Service Department Toyota The service and the products are not fit for purpose and are a poor reflection upon Toyota Canada. The tires that were sold involved a subst Toyota The service and the products are not fit for purpose and are a poor reflection upon Toyota Canada. The tires that were sold involved a substantive investment and one of the tires had leaky valves. More
by Hiking12
Employees Worked With
The service department was unprofessional, aggressive, and determined not to help.
October 08, 2016
Rude service department All about the upsell and doesn't follow directions. Since our bad experience, we've heard from 2 other people who have had issues with the same female All about the upsell and doesn't follow directions. Since our bad experience, we've heard from 2 other people who have had issues with the same female employee of the service department. Will never visit again until this employee is gone. More
by Toyo Owner
Employees Worked With
Older female service writer
September 25, 2016
Service desk friendly but feckless; manager rude. This dealership should be avoided for service issues until severe problems of exposure to high charging are corrected. No customer copy of the signed This dealership should be avoided for service issues until severe problems of exposure to high charging are corrected. No customer copy of the signed and initialed work order was provided. This was supplemented by vagueness about costs that might be incurred for trouble-seeking diagnostics. There should certainly be a cap on such work related to fixing a problem of single origin. A cynic will say there is no incentive to hold such costs down if the amount of time spent on diagnosis relates directly to labour charges. In my case this came to more than 500 dollars labour for replacing an IAC Valve, Gaskets and Fuse. When I was ushered in to the manager I was aggressively and instantly rebuked for "giving Lin a hard time" (for querying her paperwork) by a manager better employed by a corrections facility than a car dealership. My story, barely listened to, resulted in her twice responding sarcastically, Do you expect us to charge you nothing. More
by Thomas Richardson
Employees Worked With
Lin at the service desk; and what seemed to be the dealer manager, unidentified, female
July 30, 2016
Fast And Efficient Service My wife and I decided to buy a new 2016 Prius, we were met on the lot by Sandra the sales representative and went inside to talk about the cost as we My wife and I decided to buy a new 2016 Prius, we were met on the lot by Sandra the sales representative and went inside to talk about the cost as we were trading in a 2010 Prius. I had already driven a 2016 Prius so I didn't need to take it for a test drive. We negotiated the price back and forth with Kenny the sales manager and finally came up with a figure we were comfortable with, so we closed the deal. The car gad to be ordered in as they didn't have the color we wanted on the lot, but Kenny done some chasing for us and had the car ready for us to pick up in two weeks from the time we signed the deal, we were very happy with this fast response. The staff were friendly and courteous and Sandra had a great product knowledge of all the features on the car which she went over with us. All in all it was a pleasurable buying experience and I would highly recommend this dealership and Sandra the sales representative to others. More
by wolfe
Employees Worked With
Sandra, Kenny, Brett
April 27, 2015
Not horrible We were purchasing a car for our daughter and came over from vancouver as this specific dealership had the exact car she wanted. I had spoken to a We were purchasing a car for our daughter and came over from vancouver as this specific dealership had the exact car she wanted. I had spoken to a salesperson over the phone on the Saturday quite a few times He was very kind on the phone and answered ALL of my questions (there were a lot of them!). The questions he didn't have an answer to he asked a manager. (Everyone has a starting point and needs assistance) (in response to other reviews) We had decided to take most of our day to go over to the island on the Sunday To look at the car. We had a trade in (I am not sure we got proper amount for it but that's hard to determine) All said and done we purchased the vehicle we went over for! Matt was. Very kind and patient as it was a tough sale!! We weren't agreeing on numbers and it was late in the day and trying to figure out payment wasn't an easy process but him and his boss worked hard to try to make us happy! We received the receipts for the work done on the car while in their possession and it looked reasonable. New brakes and routers,wipers,bulbs and a few other things. So we left excited with our new (used) car and went to the ferry. We waited in line for an hour or so and when it came time to load the ferry the battery was dead!!!! I sent matt a text, (he asked me to keep him posted and he would check in with me in the am)we got a boost and on we went, it started when we got off the ferry but unfortunately didn't start again the next morning. Matt did what he said he would do and called me the next morning to see how it went. I explained the battery wa dead and he told me he would get back to me later that day. He contacted the Toyota dealership close to our house and arranged a new battery and install no charge :) just like that! The only real disappointment I have is i still haven't received the safety inspection report (which I have asked ) for several times) and that we barely made it to the gas station on our side of the ferry due to a lack of gas(didn't check that in all the excitement But that said Matt still checks in with me periodically to make sure the car is good :) thank you matt I appreciate that! I have purchased a few vehicles brand new and they didn't really care once we left the lot! So thank you again Matt and team! Our daughter loves her new (used) car! More
by Mwithc
Employees Worked With
Manager on duty(forgot his name)
