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Jim Pattison Subaru Northshore
North Vancouver, BC
27 Reviews
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27 Reviews of Jim Pattison Subaru Northshore
May 02, 2019
Arthur is an amazing salesman I went to the big city to buy a backpack. I stopped at the northshore automall to be a looky loo.. Much to my surprise I had an instant connection wit I went to the big city to buy a backpack. I stopped at the northshore automall to be a looky loo.. Much to my surprise I had an instant connection with Arthur the awesome salesguy. If you like Suburus then you will love Arthur. That day I bought a Suburu Crosstrek and have never been happier. I in fact still need to buy a backpack. More
by I need a backpack
Employees Worked With
Finance lady
Helpful October 13, 2018
Great customer service with a passion - Medel Family It was my Dad and I's first time visiting a Subaru dealership in the North Shore and we are pleased to have Arthur provide us the information and serv It was my Dad and I's first time visiting a Subaru dealership in the North Shore and we are pleased to have Arthur provide us the information and service we need. Arthur was very kind, respectful, patient and passionate in his role. We test drove a pre owned impreza that I had looked online and had my heart set on to, but when we reviewed the report, my Dad and I weren't pleased to see the history of accidents/collision this car previously had. When Arthur mentioned another available pre owned impreza, which he mentioned is the top line vehicle in 2013, has winter tires, rear view camera, navigation system and leather seats, my Dad and I were completely sold with this impreza. If Arthur hadn't mentioned about this impreza, we would've missed this great opportunity of a car. Talk about going above and beyond with product service, I am glad Arthur was able to provide the excellent customer service we both needed. Lastly, I also want to comment on Victoria Lee with her expertise and knowledge in helping me understand the financing of the vehicle. I was going through a tough time with my recent car accident and my car being written off, and her positive attitude during the process helped me feel reassured and welcomed in the Subaru family. A big heartfelt thank you to these two! If any one is looking for either a new or pre-own vehicle, my Dad and I recommend Arthur and Victoria as finance and product advisors to seek out to :) More
by hmedel
Employees Worked With
Victoria Lee; Arthur Kwan
May 27, 2018
Excellent work! We are completely satisfied with the exceptional customer service provided by Salina and Jack. They were respectful, kind, patient and cooperative wit We are completely satisfied with the exceptional customer service provided by Salina and Jack. They were respectful, kind, patient and cooperative with us. We really appreciate the work and dedication done by Salina and Jack. Thank you so much! More
by Jessica
Employees Worked With
Salina, Jack
May 15, 2018
Declined Oil Consumption Test Shockingly poor service! Called in to schedule an oil consumption test. Said I should bring my car to dealer who sold me my car, even though on Subaru Shockingly poor service! Called in to schedule an oil consumption test. Said I should bring my car to dealer who sold me my car, even though on Subaru webpage it clearly says bring my car to any dealer. Reason given by service staff: “I’ve got eight engines here and I can’t take on anymore.” Supremely disappointed in lack of professionalism and lack of customer focus. Even though I live 10 minutes away, I will go to any lengths to avoid this dealership. “I wish you good fortune in the wars to come.” More
by James May
Employees Worked With
Service Dept.
April 03, 2018
Great customer service We walked in intending to view a new Crosstrek, and were pleased with the responsive service from Victoria Lee. She was respectful, listened hard, an We walked in intending to view a new Crosstrek, and were pleased with the responsive service from Victoria Lee. She was respectful, listened hard, answered our questions and found others to give additional info as needed. She was an excellent communicator during and after our meeting. We were also pleased with the responses from the service manager, the finance manager, And Fred, who gave us patient instructions on the car electronics. All in all, an impressive team. More
by Spring
Employees Worked With
Victoria Lee, Freddy
March 06, 2018
Friendly and Helpful Experience We were very pleased with our sales experience at Subaru Northshore. Buying a new vehicle is not a one stop easy purchase. We were engaged in the proc We were very pleased with our sales experience at Subaru Northshore. Buying a new vehicle is not a one stop easy purchase. We were engaged in the process for six months and visited and test drove many cars, and chatted with a variety of sales people. This included three visits to Northshore Subaru and two test drives. Our sales person was Victoria and she was most helpful but never "pushy." I think that she understood that when we were ready to buy we would let her know. We conducted our business on that basis and it worked well for us. The day we made the purchase she gave us an opportunity to chat by ourselves and when we came back with a suggested change to pricing based on a cash sale she quickly ran it by her manager and came right back to us with a quote that more than met our expectations. I have complemented Victoria on her "style" and wish her well in what must be a tough business. We would also like to put in a good word for Selina who did her job and a friendly and outgoing manner. More
by Robert White
Employees Worked With
Victoria and Selina
June 20, 2017
Fantastic experience I recently bought a 2013 Subaru outback and I love the car. My sales person Victoria couldn't of been more helpful ... also patient as I wasn't feel I recently bought a 2013 Subaru outback and I love the car. My sales person Victoria couldn't of been more helpful ... also patient as I wasn't feeling well at the time. I have to say Victoria went out of her way to make sure I was a satisfied customer and between her and Salina they made the whole process as smooth as possible for me. Also since buying the car Victoria continues to help me with the operation of the navigation system among other things... very helpful ... 5 Stars for sure More
by Rob
Employees Worked With
Victoria lee / Salina Padamsey
April 21, 2017
Awesome Service A couple days ago I walked into JP Subaru to look at some cars. Then one of the salesmen Nolan came up to me and asked if I needed any help. He was ki A couple days ago I walked into JP Subaru to look at some cars. Then one of the salesmen Nolan came up to me and asked if I needed any help. He was kind and thoroughly explained the features of the cars of what I was looking for. We also went for a test drive and next thing you know I was sold. Was very happy with the service and glad Nolan had helped me! More
by Bw
Employees Worked With
Nolan
April 10, 2017
Great Service When I walk in JP Subaru 10 days ago, not thinking of buying but just have a look especially after a car accident. Yet when the salesman Nolan come a When I walk in JP Subaru 10 days ago, not thinking of buying but just have a look especially after a car accident. Yet when the salesman Nolan come around and talk to us, he is so gentle and understanding, explaining all the safety features of the Crosstrek, we end up bought not just one , but introduce my friend to join me, so we both end up with a Crosstrek. I've been driving it for 10 days now, just love it! Thanks Nolan! More
by JC
Employees Worked With
Nolan Wong
March 31, 2017
AWESOME Salina (Financing) at Northshore Subaru is an asset to the company. She patiently explained every detail of my financing contract (terms, interest rat Salina (Financing) at Northshore Subaru is an asset to the company. She patiently explained every detail of my financing contract (terms, interest rate, payments) to me. In addition she also educated me on the importance of credit scores and their role in lending. I actually got some great advice. Im fully satisfied with the exceptional customer service provided by Salina. Thank you Northshore Subaru. - H Sekhon More
by HSekhon
Employees Worked With
Freddie, Salina, Victoria
