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Jaguar Land Rover Calgary
Calgary, AB
225 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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225 Reviews of Jaguar Land Rover Calgary
May 02, 2016
Run don't walk from this dealership Bought new RR Sport 2015 they were all very friendly with original sale! After 8 mos the vehicle couldn't be fixed, they said they would replace it. W Bought new RR Sport 2015 they were all very friendly with original sale! After 8 mos the vehicle couldn't be fixed, they said they would replace it. Which they did but they treated transaction as if I was trading in vehicle not one that couldn't be fixed. Their assistance with the difficulty we went through and the inconvenience we went through was very poor. If you read reviews of the owner from Regina it gives you a bit of a feel with regards to how they treat customers. We need lemon laws in Canada to protect consumer. Most high end dealerships would treat the customers far better than this group. More
by kinders
Employees Worked With
Chris Bennett
April 22, 2016
Worst Dealership This is by far the worst dealership that I have ever dealt with. They only want to sell cars and not take care of them. Their technicians appear incom This is by far the worst dealership that I have ever dealt with. They only want to sell cars and not take care of them. Their technicians appear incompetent. The attitude of the service staff is also sub-par to that of non premier brands. Compared to this dealership, the service at BMW Calgary is much superior. Took the 2013 Evoque to attend to a check engine light 3 weeks ago. The techs stated that it was for a "software update". Two days later after this "software update", the light came back on. Called JLR Calgary and was told it would be 2 weeks before they can take a look at it. Took vehicle to the dealership at 7 am. Had no contact or communication from JLR Calgary untill I called to get an update at 4 pm. I was told it was "still not ready". Finally at the dealership at 5pm to pick up the car just to find the check engine light still on. Had to wait a further 1/2 hour for them to look at it and correct it. Diagnosis, "we dont know, its just random" This is not acceptable. How can trained techs have no idea of the problem? and not know how to fix it 3 times now? Last RR that I will ever buy. More
by D
Employees Worked With
Fabian Chin-King, Mike Kipper
April 10, 2016
Very poor systems and customer service I have been trying to order a new Jaguar F-Pace at the dealership for the past few weeks - I found the experience dealing with the staff very time con I have been trying to order a new Jaguar F-Pace at the dealership for the past few weeks - I found the experience dealing with the staff very time consuming and difficult. Multiple times they explained to me that it is just because it is a new vehicle and their systems are old. I have finally decided to abandon trying to order one as I can't imagine what it will be like trying to deal with them on service for a new model that will inevitably have some problems as all first run models do. More
by Mattw
Employees Worked With
Dick Yee, Chris Bennett, Dave Wickham
March 29, 2016
Glad to see Mike k Had an appt for my new rover and was completely surprised to see Mike Kipper. I've dealt with mike over the years with my Aston Martin and have to say Had an appt for my new rover and was completely surprised to see Mike Kipper. I've dealt with mike over the years with my Aston Martin and have to say one of thee best people I have ever dealt with! More
by TNS
Employees Worked With
Mike Kipper
March 23, 2016
Solid comfort Could not believe how accommodating Dwayne was All my needs were dealt with in a fast efficient courteous fashion If I lived in Calgary this would b Could not believe how accommodating Dwayne was All my needs were dealt with in a fast efficient courteous fashion If I lived in Calgary this would be my go to garage Thanks again Dwayne My boxster feels like new again More
by Toeknee boxster
Employees Worked With
Dwayne Sahlstrom
March 22, 2016
Service Maintenance Dwayne Sahlstrom was truly exceptional in his attitude towards the service of my vehicle and towards my satisfaction with the service. He clearly out Dwayne Sahlstrom was truly exceptional in his attitude towards the service of my vehicle and towards my satisfaction with the service. He clearly outlined the services he believed to be required by my vehicle, the cost of those services, and the length of time to complete the service. He recommended a reliable company to replace the windshield, and provided a quote for replacement tires. When I picked up my vehicle, it was spotless - inside and out. The quality of service and attention to detail went right to the very end of my experience that day when Dwayne walked me to my vehicle, looked it over and handed me the keys. I have not experienced that quality of service anywhere else. I would never take my Range Rover to another location for service and care. More
by marlene
Employees Worked With
Dwayne Sahlstrom
March 15, 2016
communication Mike Kipper in service department has poor communication with customers, never return calls or answer his phone. very arrogant. Just an advice to Mr. Mike Kipper in service department has poor communication with customers, never return calls or answer his phone. very arrogant. Just an advice to Mr. Kipper, when a customer has a vehicle getting serviced, it is essential to the company you are working for and to the customer that you provide the best service in all means possible. I'm sure you expect the same when you shop somewhere else. Thank you for your time More
by Pantera
Employees Worked With
Mike Kipper
March 10, 2016
Ok service this dealer ship has ok service and I will look at other dealerships as I was not totally sold and or impressed on the over all service. this dealer ship has ok service and I will look at other dealerships as I was not totally sold and or impressed on the over all service. More
by Eme
Employees Worked With
Don't remember
March 09, 2016
Awesome Service! I had a small issue with a part on my Sport - I called in and spoke to Dwayne who said just come in and he would take a look. I arrived and true to h I had a small issue with a part on my Sport - I called in and spoke to Dwayne who said just come in and he would take a look. I arrived and true to his word, they took a look at it and fixed it on the spot!! Great service More
by popcorn123
Employees Worked With
Dwayne Sahlstrom
March 09, 2016
Best Service Experience I recently took my car in for service and I would have to say that it was the most painless process I have ever gone through in terms of having any ve I recently took my car in for service and I would have to say that it was the most painless process I have ever gone through in terms of having any vehicle serviced. I was helped by Jessica who made it a quick and easy process and Joy followed up the next day to see how my experience was which made it all the more better. Very good job. More
by Dr. Jim
Employees Worked With
Joy Clairmont, Jessica Lancaster
