Jackson's Toyota

I recently purchased the 2023 rav 4 xle and am loving it. Good customer service support. Good customer service support. More

I currently own a Ford, a Jeep, a Mazda and a Toyota. The worse service experience is always at this dealership. The worse service experience is always at this dealership. More

I would have loved to support local as I am from Barrie and purchase a new vehicle from here but they do not support the Toyota Motor Manufacturing Company employee discount anymore. My dad worked at the T and purchase a new vehicle from here but they do not support the Toyota Motor Manufacturing Company employee discount anymore. My dad worked at the Toyota factory making vehicles for over 30 years as a supervisor and we have had good experiences purchasing two vehicles at Jackson's Toyota before with this discount. We were TOLD in person 4 weeks ago that this letter was going to be accepted. When Andrew Black called me he told me the letter was accepted until I told him Anthony Casey said it wasn't. Clearly there was miscommunication among the sales team which impacts the experience of the customer negatively. How can this change in 4 weeks from accepting our discount to not accepting it? So now I've had to travel 2 HOURS from home to purchase a vehicle. I get that inventory is low, but everything is done by "orders" at a dealership anyways. I am one customer that is asking for this on one specific vehicle, what difference does ONE order make. I also feel distressed because I feel gossiped about, a manager at Jackson’s Toyota called another dealership where I have an order asking if I indeed had an order with them, when I already told Jackson’s Toyota that I did. Why would I lie? I cried because I feel violated from this. We're all pretty disappointed that it is not being accepted and no longer plan on purchasing a vehicle here ever again or bring our vehicles here for service. More

Our neighbours bought a brand new 2023 Toyota Rav4 from you (they had ordered a 2022 but the delay was so great you substituted the newer model) and picked it up in early February. Unfortunately, the trai you (they had ordered a 2022 but the delay was so great you substituted the newer model) and picked it up in early February. Unfortunately, the trailer hitch they had chosen as an option when they placed their initial order was not in stock at the time of their pickup (why was it not installed right at the factory?) and has still not arrived so they can have it installed. They are planning a trip to Newfoundland this June and had hoped to be able to drive their Rav4 as the gas mileage is so much better than their old 2010 Forerunner (with close to 500,00km on it), but they need that trailer hitch installed on their Rav4 so they can pull their small tent trailer. What is the holdup? If you do not have access to a Rav4 trailer hitch, why have you not tracked one down, or offered to pay to have a custom trailer hitch installed on their car? Sometimes it takes a good kick in the pants to get the results you want and I hope this has been the case in this situation! If it were me I would never have put up with this delay and I find it very frustrating to hear these two "Jackson Toyota repeat customers" being treated this way! If this situation applies to more of your customers than our friends I hope someone in your dealership takes note of this complaint and makes a move to complete the conditions of sale agreed upon when the vehicle was ordered. More

They forgot to put oil in my motor. I drove down the street realize my oil light was on. I don’t suggest anyone to go there. I drove down the street realize my oil light was on. I don’t suggest anyone to go there. More

Our recent purchase of a 2023 Toyota Rav 4 Hybrid from Jackson Toyota was one of our most satisfying experiences. This good experience can in our opinion be credited to our sales rep Andrew Black. He spe Jackson Toyota was one of our most satisfying experiences. This good experience can in our opinion be credited to our sales rep Andrew Black. He spent considerable time guiding us in our efforts to select the best vehicle for our current needs. The entire process was done in a very caring and professional manner. His dress code helped also make it a memorable experience Glen and Aldene McLinton More

Andrew Black was exceptional at representing Jackson's Toyota to help us to purchase a hybrid SUV. The whole process was very pleasurable. Thanks Andrew for a good job! Toyota to help us to purchase a hybrid SUV. The whole process was very pleasurable. Thanks Andrew for a good job! More

2023 corolla hb even though took a long time to arrive, do to shortages, Brett Bell kept me well informed all the way, very comfortable to deal with,spent alot of time explaining eveything. Looking for a do to shortages, Brett Bell kept me well informed all the way, very comfortable to deal with,spent alot of time explaining eveything. Looking for a toyota visit Jacksons and ask for Brett Bell. More

We just purchased a 2023 Rav4 and so far, love it. Brent Bell was our salesperson and is exceptional at his job. He spent a great deal of time with going through the vehicle information, took us for a Brent Bell was our salesperson and is exceptional at his job. He spent a great deal of time with going through the vehicle information, took us for a test drive, walked us through the dealership, as well as answering all of our questions. He played an important role in our decision to purchase this vehicle. Thank you, Brent, for all your help!! More

Bought a 2021 Rav 4 TRD in April of this year from Jackson's Toyota. The windshield on the vehicle has cracked (from the seal at the bottom) there is no impact or externally damage, and now needs to b Jackson's Toyota. The windshield on the vehicle has cracked (from the seal at the bottom) there is no impact or externally damage, and now needs to be replaced. Toyota told me it would cost $1157 to replace this faulty windshield. I spoke to the service department and my dealer (Lee Trasher) and both told me I was out of luck. The warranty only covered 1 year and 20,000km. Again, my vehicle is a 2021, and I have had it for 6 months and 15, 000km. This is very clearly a manufacturer issue, and Toyota is not willing to correct their error. I bought the vehicle outright, and since it's already been paid in full, it's not their concern. Buyer beware. More