Jackson's Toyota

This is a review of Romik Gupta Financial Services Manager. On Sunday August 30th, shortly after agreeing to purchase the 2024 Rav4 from Colton, We then had a meeting with Romik Gupta. In this Manager. On Sunday August 30th, shortly after agreeing to purchase the 2024 Rav4 from Colton, We then had a meeting with Romik Gupta. In this meeting he wanted to make sure all the tees were crossed and all the iiii's were dotted to ensure once the request for wire transfer goes to our bank that there are no discrepancies that could cause a delay in finalizing the purchase with Jackson Toyota and the Bank in which we use. After that was done he explained all the aspects of the purchase and answered any questions that we might have had. My wife and I were both extremely impressed with his knowledge base and not once did he say "I don't know", or "I'll get back to you on that question". He definitely knows his business and that makes us very happy customers. He also introduced a series of service packages. Romik is a man that makes sure all aspects of the sale are in good working order. Not once did he make my wife or myself feel uncomfortable, and no question was a stupid question. Romik you have done a fantastic job. Thank You for helping us decide in being a repeat customer in the future. More

⭐⭐⭐⭐⭐ I had an excellent experience purchasing my new 2026 Toyota Corolla Cross Hybrid SE from Jackson Toyota in Barrie, and I especially want to recognize JP Holgate for the outstanding service he provi 2026 Toyota Corolla Cross Hybrid SE from Jackson Toyota in Barrie, and I especially want to recognize JP Holgate for the outstanding service he provided throughout the entire process. When I originally placed my order, I understood that I could potentially be waiting until 2027 for my vehicle. Then, only about a month later, an incredible bit of luck happened: the exact Corolla Cross Hybrid SE I had ordered became available because of a cancellation. JP immediately reached out to me and asked if I would be interested and able to arrange delivery for Monday. JP and the team at Jackson Toyota worked with me to make everything come together very quickly, and instead of potentially waiting many months, I was able to take delivery of exactly the vehicle I wanted only about a month after ordering it. I genuinely appreciate the effort that went into making that happen. What impressed me most about JP, though, was the service he provided before I even placed the order. He spent considerable time with me over two days, arranging test drives, answering my questions, explaining the different vehicles and options, and helping me determine which Toyota was actually the right choice for me. He was knowledgeable, informative and patient, and I never felt rushed or pressured into making a decision. The entire purchasing and delivery experience was excellent. JP's knowledge of Toyota vehicles, his patience, communication and commitment to customer service played a very important part in my decision to purchase my Corolla Cross Hybrid SE from Jackson Toyota. I absolutely love my new Toyota, and I would not hesitate to recommend JP Holgate at Jackson Toyota Barrie to anyone looking to purchase a vehicle. If you want someone who knows the product, takes the time to listen, and genuinely works with you to find the right vehicle rather than simply trying to make a sale, ask for JP. Thank you, JP, and everyone at Jackson Toyota, for making this such a positive experience. I couldn’t be happier with how everything worked out! ⭐⭐⭐⭐⭐ More

The customer service was great and all the interactions were respectful. They understood my need and gave suggestions accordingly. were respectful. They understood my need and gave suggestions accordingly. More

Our recent service at Jacksons Toyota in Barrie was exceptional from beginning to end. Kenny are advisor was over the top helpful when dealing with our vehicle. exceptional from beginning to end. Kenny are advisor was over the top helpful when dealing with our vehicle. More

Have been very friendly and accommodating to date. Feel my car is well taken care of. Feel my car is well taken care of. More

Purchased a used truck, PK was the product adviser. Very professional and knowledgeable, other staff that I met were the same. Well managed dealership in my opinion. Very professional and knowledgeable, other staff that I met were the same. Well managed dealership in my opinion. More

Kenny Santana was great friendly professional it was a all around great experience Made me feel very comfortable its nice to know there are still young men that work hard at there job and proud of it all around great experience Made me feel very comfortable its nice to know there are still young men that work hard at there job and proud of it More

Very prompt . .Kenny was most pleasant and polite .I have had excellent service from Jacksons .Kenny was most pleasant and polite .I have had excellent service from Jacksons More

I recently purchased a 2024 Toyota RAV4 from Jackson’s Toyota in Barrie, and I couldn’t be happier with the experience. When I first walked into the dealership, it was clear they were very busy, with m Toyota in Barrie, and I couldn’t be happier with the experience. When I first walked into the dealership, it was clear they were very busy, with many customers looking to purchase vehicles and a large number of sales staff assisting customers. Despite how busy they were, I was greeted promptly at the front desk, and they quickly connected me with a salesperson. I had the pleasure of working with Carley, and she was absolutely fantastic from start to finish. She was extremely patient, knowledgeable, and professional, and she took the time to answer all of my questions without ever making me feel rushed or pressured. Carley knew the RAV4 very well and made the entire process straightforward and easy. I also want to recognize the sales manager, Jason. He was very fair and reasonable when evaluating my trade-in. He quickly provided me with a number that I felt was fair, and I was happy to accept it. Jason was professional, approachable, and fair throughout the process. It was easy to see that his leadership was reflected in the way his staff treated customers. What really stood out to me about Jackson’s Toyota was the overall atmosphere. Even though the dealership was extremely busy, everyone remained professional, helpful, and focused on providing a positive customer experience. Overall, I had an excellent experience at Jackson’s Toyota. Carley was a pleasure to work with, and Jason made the trade-in portion of the transaction simple and fair. I would highly recommend Jackson’s Toyota, Carley, and Jason to anyone looking for a Toyota. I would definitely return for my next vehicle. More

Rating: 1 / 5 Stars ​Title: Unprofessional practices, broken agreements, and high-pressure tactics ​Eight months ago, this dealership initially reached out to me (courting me if you will) to start the broken agreements, and high-pressure tactics ​Eight months ago, this dealership initially reached out to me (courting me if you will) to start the process of trading in my leased vehicle and ordering a new one. Four months ago, we finalized terms—including a clear, agreed-upon buyback value for my lease—and put everything into a formal written draft before I placed a deposit and ordered a vehicle from the factory. ​When the vehicle finally arrived, the salesperson attempted to change the deal on the spot by reducing the agreed-upon lease buyback value by $4,000, attributing the shift to "market differences." ​With my current lease expiring in just two months, the timing feels like a calculated attempt at manipulation—leveraging time pressure to force me into an arrangement stacked entirely in the dealership's favor. Rather than accepting a $4,000 hit on a deal locked in on paper, I retrieved my deposit and walked away. ​Honoring formal written terms should be standard practice, not an option subject to last-minute revisions. Buyers should be extremely cautious and aware that formal written drafts may not be respected when your vehicle arrives. More