Jack Carter Chevrolet Buick GMC

Do not bring your vehicle here for service! Brought my vehicle for service for an existing issue. Service writer was rude, had no empathy or concern for our issue. When I attended dealer at se Brought my vehicle for service for an existing issue. Service writer was rude, had no empathy or concern for our issue. When I attended dealer at service writers request a heated argument ensued. Shop foreman and mechanic came out to intimidate me. At no point did anybody ask why I was upset or even try to talk with me to diffuse the situation. Tried to escalate to other management, his comment was "he didn't know anything about service". Again nobody ever asked why I was upset or tried to diffuse, instead service department acted like they wanted to fight. At no point did the service manager or customer service manager call back as requested several times. Was never notified to come and pick my vehicle up. More

DO NOT BRING VEHICLE FOR SERVICE Brought suburban in with repeated dead battery problems. After diagnosis all they did was change battery for $600. 2 months later dead again. Now they Brought suburban in with repeated dead battery problems. After diagnosis all they did was change battery for $600. 2 months later dead again. Now they wanna change 1 battery cable and charge me another $300. Will never be back. More

Exceptional My experience from the minute I arrived was exceptional. My salesman was very knowledgable and took the time to explain all features of the vehicle. My experience from the minute I arrived was exceptional. My salesman was very knowledgable and took the time to explain all features of the vehicle. More

Smooth purchase We live in BC and the purchase experience was streamlined efficiently and in such a manner that we didn't have any issue with getting the vehicle from We live in BC and the purchase experience was streamlined efficiently and in such a manner that we didn't have any issue with getting the vehicle from AB to BC. The staff was very knowledgeable and was not pushy. We knew what we wanted and we were not pushed in any other direction More

Very dissatisfied with the service department/shop foreman To be told I didn't purchase GM parts from a GM dealer by shop foreman. To be told they would do any warranty until they called GM. No phone call To be told I didn't purchase GM parts from a GM dealer by shop foreman. To be told they would do any warranty until they called GM. No phone call that my car was ready and they found out that the rotors they put in were no good More

Purchased a Used Vehicle I spent a lot of time looking for used vehicles and had a pretty good idea what I wanted. When I found one at Jack Carter, they were very professional I spent a lot of time looking for used vehicles and had a pretty good idea what I wanted. When I found one at Jack Carter, they were very professional and very easy to work. They went out of their way to satisfy my needs and were quite willing to throw in some 'extras' to ensure I was happy. I would not hesitate to deal with them in the future. More

Lots of inventory to choose from Had over 40 XT5's to choose from with some unique interiors. We ended up going with a white frost with black inside. Nice vehicle much nicer than the Had over 40 XT5's to choose from with some unique interiors. We ended up going with a white frost with black inside. Nice vehicle much nicer than the SRX we traded in. More

Was a great experience People where great to deal with had no problems car was great when picked up every thing was shown to us how to set things up best salesman going is J People where great to deal with had no problems car was great when picked up every thing was shown to us how to set things up best salesman going is Jeff Kramer More

Worst Dealer ship i have ever seen Bought new Cadillac 2016 SRX Premium Model Black Color when i took home and after few days wash saw whole car was full of s ship i have ever seen Bought new Cadillac 2016 SRX Premium Model Black Color when i took home and after few days wash saw whole car was full of scratches like some one polish it with bad stuff. windshield was broken from inside top of the windshield the body was not painted properly and one of my alloy was chipped . on the top of that service people are so bad and rude they just dont know how to treat customer and talk on phone i am waiting for last 3 days since they took my car after the commitment of 1 day work we will return it next day after 3 pm they called and mentioend we will return it on friday and even then there is no follow up from there end i am calling them and they are not responding and if they answer phone no satisfactiory reply and on the top of that they have so much attitude that they are doing a favour on customer and girls on service they typically yell at customers shelby simmonds and manager mike he just ignore phone calls and msgs i tried to contact owner and get hold of sales mamager and told him everything and still didnt get any follow up from him either or any assurance look llike this place really needs a lot of improvement. GMC should do something about it i bought the car one month ago and face enough thats the worst people to deal with only sales man was nice brian and accounting team at the time of buying the car and after that there role is finish so the customer is by his own. we should never ever recommend any1 to this dealership. More