Jack Carter Chevrolet Buick GMC

Charged for Service and Shouldn't have been Brought my car in to have the crow hopping issue looked at, they admitted the car does crow hop and said it was a normal condition and then charged me Brought my car in to have the crow hopping issue looked at, they admitted the car does crow hop and said it was a normal condition and then charged me $157 for the service when the car was still on warranty. I had no way of knowing GM considers this issue normal and they could have told me that when I made the appointment but they didn't and then charged me for it, they are crooks in my option and you'd be best to stay clear of them. Then to top it all off they said I should contact them to resolve the issue but never returned my calls? More

Bought new 2017 cadillac suv Jessie Millington was our sales person and was fantastic. However the guy in Finance was very rude and condecending. The dealership would be close Jessie Millington was our sales person and was fantastic. However the guy in Finance was very rude and condecending. The dealership would be closed if everyone was as rude as him. More

Do not bring your vehicle here for service! Brought my vehicle for service for an existing issue. Service writer was rude, had no empathy or concern for our issue. When I attended dealer at se Brought my vehicle for service for an existing issue. Service writer was rude, had no empathy or concern for our issue. When I attended dealer at service writers request a heated argument ensued. Shop foreman and mechanic came out to intimidate me. At no point did anybody ask why I was upset or even try to talk with me to diffuse the situation. Tried to escalate to other management, his comment was "he didn't know anything about service". Again nobody ever asked why I was upset or tried to diffuse, instead service department acted like they wanted to fight. At no point did the service manager or customer service manager call back as requested several times. Was never notified to come and pick my vehicle up. More

DO NOT BRING VEHICLE FOR SERVICE Brought suburban in with repeated dead battery problems. After diagnosis all they did was change battery for $600. 2 months later dead again. Now they Brought suburban in with repeated dead battery problems. After diagnosis all they did was change battery for $600. 2 months later dead again. Now they wanna change 1 battery cable and charge me another $300. Will never be back. More

Exceptional My experience from the minute I arrived was exceptional. My salesman was very knowledgable and took the time to explain all features of the vehicle. My experience from the minute I arrived was exceptional. My salesman was very knowledgable and took the time to explain all features of the vehicle. More

Smooth purchase We live in BC and the purchase experience was streamlined efficiently and in such a manner that we didn't have any issue with getting the vehicle from We live in BC and the purchase experience was streamlined efficiently and in such a manner that we didn't have any issue with getting the vehicle from AB to BC. The staff was very knowledgeable and was not pushy. We knew what we wanted and we were not pushed in any other direction More

Very dissatisfied with the service department/shop foreman To be told I didn't purchase GM parts from a GM dealer by shop foreman. To be told they would do any warranty until they called GM. No phone call To be told I didn't purchase GM parts from a GM dealer by shop foreman. To be told they would do any warranty until they called GM. No phone call that my car was ready and they found out that the rotors they put in were no good More

Purchased a Used Vehicle I spent a lot of time looking for used vehicles and had a pretty good idea what I wanted. When I found one at Jack Carter, they were very professional I spent a lot of time looking for used vehicles and had a pretty good idea what I wanted. When I found one at Jack Carter, they were very professional and very easy to work. They went out of their way to satisfy my needs and were quite willing to throw in some 'extras' to ensure I was happy. I would not hesitate to deal with them in the future. More

Lots of inventory to choose from Had over 40 XT5's to choose from with some unique interiors. We ended up going with a white frost with black inside. Nice vehicle much nicer than the Had over 40 XT5's to choose from with some unique interiors. We ended up going with a white frost with black inside. Nice vehicle much nicer than the SRX we traded in. More