Ideal Honda

John Zhong is second to none - the best of the best John from the get-go was a true gentleman and professional in one. He was customer-oriented 100% and had a natural charm while thoroughly explaining w John from the get-go was a true gentleman and professional in one. He was customer-oriented 100% and had a natural charm while thoroughly explaining with a calm confidence all of the features of the 2016 Car of the Year: my very own Honda Civic Sedan LX. If you want the ultimate customer experience, John will be the person to give it to you. More

First-time buyer I wanted to buy a 2016 Honda Civic as my first car,so my friend referred me to Edwin Sepidoza in Ideal Honda. She told me a lot of good things about h I wanted to buy a 2016 Honda Civic as my first car,so my friend referred me to Edwin Sepidoza in Ideal Honda. She told me a lot of good things about him,so I was expecting a little bit of a good service from him and he didn't fail me. Edwin was so pleasant and accommodating and very knowledgeable about the products that he is selling. And being a new driver that has a zero knowledge about cars, Edwin helped me and gave me a lot of ideas in making the right decision. I will definitely recommend him to my family and friends. More

Dealing with Ideal Honda We had a great experience dealing with Edwin and he taught us everything about our new Honda CR-V. He give us details and full attention about the se We had a great experience dealing with Edwin and he taught us everything about our new Honda CR-V. He give us details and full attention about the service. He is not only and dealer to get sale but a person who is willing to help and suggest whats best. For us, his service is excellent. More

Dealing with Ideal Honda I have had different experiences dealing with people in the car industry and one thing that makes Edwin different from the rest is he's very passionat I have had different experiences dealing with people in the car industry and one thing that makes Edwin different from the rest is he's very passionate about his work. He gives full attention and wonderful insights on their products. He's very knowledgeable and will give you options that help with decision making. As for myself, I have no knowledge about cars in general and Edwin had given me the best insights to have an understanding. He is not only an agent who only wants to get a sale but a caring, warm person who does not put pressure or insist for a sale. Most of all, the relationship you built is more than a client-dealer, he is someone who will help you in any way he can even after the business is done. I hope car agents follow his example. More

Great experience It was a great and pleasant experience dealing with Edwin Sepidoza. He was very accomodating, knowledgeable with their product lines and never pushy. It was a great and pleasant experience dealing with Edwin Sepidoza. He was very accomodating, knowledgeable with their product lines and never pushy. He did gave us a lot of options and ample time to think it over before making a decision in buying a new car. He also gave us a fair and good deal. Thanks again for such a satisfying and rewarding experience. We highly recommend your dealership to family and friends. More

First-time buyer Honda HRV Buying a car for the first time can be daunting especially for someone like me who isn't familiar of how the process of getting a car works. Good thin Buying a car for the first time can be daunting especially for someone like me who isn't familiar of how the process of getting a car works. Good thing a friend of mine referred me to Mr. Edwin Sepidoza of Ideal Honda. He was very accommodating and he walked me through every details I needed to know in buying a car. The first meeting with him took more than 2 hours; trying to explain the different options available (financing versus leasing) and he provided me with a quote that perfectly suits my budget. I felt no pressure from him to instantly buy the car but, instead, he let me think and study first all the options before making the final decision. I finally got my HRV December 17th and I couldn't be any happier with its performance. Mr. Edwin Sepidoza made my first car purchase hassle-free and I appreciate the fact that he is readily available to answer my questions about the car even after the purchase. That is real excellent customer service! I will definitely refer him to family and friends. More

Purchased New Honda Civic Touring Sales person Syed was very knowledgeable and knew the cars really well. He went over all features available in the new car and and never rushed us t Sales person Syed was very knowledgeable and knew the cars really well. He went over all features available in the new car and and never rushed us through the buying process. He Answered all our question and was very patient. Our buying experience of the new car was very positive and everything lined up as promised by Syed. Highly recommend him as sales person, as he knows all the new cars in the lot and features available in each car. More

Bunch of liars I bought "Certified" car from them. After driving back home I noticed that rear tires had many cracks. I went to mechanic who said it is dangerous to I bought "Certified" car from them. After driving back home I noticed that rear tires had many cracks. I went to mechanic who said it is dangerous to drive the car in this condition. Ideal Honda didn't agree to changing of tires, saying it was safe. I sent photos of tire cracks to Honda Canada, which promptly contacted the dealer and "forced" to provide me with proper tires. Avoid Ideal Honda at all costs! More

Dishonest Leasing Manager - Untrustworthy Service Dept Upon returning my leased CRV, the very dishonest Leasing Manager said that there would be additional fees of approximately $400 as well as profit reco Upon returning my leased CRV, the very dishonest Leasing Manager said that there would be additional fees of approximately $400 as well as profit recovery, because the car lease was being bought out by a friend of mine. Itwas necessary to complete a safety check at a cost of $55. Ideal Honda said they could not release the vehicle because the vehicle required front brake pads and rotors replaced at the cost of $600. I insisted the brakes were fine because I had the entire car checked prior to returning the car. Ideal Honda Service insisted they had to be replaced or else it would not pass safety and the car could not be passed onto the new buyer. I took the vehicle to my machanic to complete the service at a much lower cost. I returned the CRV with the new brakes and rotors, as well as brought the original brakes and rotors to show Ideal Honda their perfect condition. I demanded to understand why Ideal Honda insisted perfectly fine breaks and rotors be replaced?? After inspecting the parts, the Service Manager apologized and said he was embarrassed, but never offered to reimburse me for the cost I incurred for the repairs. This shows dishonesty, corruption and loss of integrity. Ideal Honda even said the new customer would have to pay an additional $55 for another safety check, even though the safety checks were completed within two days apart of each other (Safety checks are good for 30 days). The dishonesty of the Leasing Manager as well as the dishonesty of the service department shows they cannot be trusted. I will never, ever, ever buy or lease from Ideal Honda again. I recommend caution when dealing with any employee of Ideal Honda. STAY AWAY FROM IDEAL HONDA! More

Just purchase new Honda CRV 2015 Edwin is very nice and very likeable person. He is very accommodating. He makes you feel comfortable all times and very helpful with everything you wa Edwin is very nice and very likeable person. He is very accommodating. He makes you feel comfortable all times and very helpful with everything you want to ask. More