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Harris Mazda - Service Centre

Nanaimo, BC

3.7
74 Reviews

74 Reviews of Harris Mazda - Service Centre

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September 28, 2021

"Have always felt scammed by the service department.. Last..."

- gramps

Have always felt scammed by the service department.. Last two times have been told I needed expensive service before it was needed or not needed. on the required maintenance schedule..

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Recommend Dealer
No
Employees Worked With
August 21, 2021

"Superstar Jason Ranks inspected and solved our headlight..."

- JR Sayce

Superstar Jason Ranks inspected and solved our headlight problem. He carefully replaced the bulb when other garages wanted to replaced the complete headlight assembly. MARVELOUS!

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Recommend Dealer
Yes
Employees Worked With
Jason Ranks
February 19, 2021

"Our first encounter with Harris Mazda. What a delight!..."

- ROAMING GNOME

Our first encounter with Harris Mazda. What a delight! Whilst servicing our car, we had a long chat with Winter. He is charming, extremely knowledgeable, and a tremendous asset to the dealership. It is obvious that all the employees thoroughly enjoy being part of such a fine team. We will certainly be buying our next Mazda from Winter. I cannot recommend Harris Mazda highly enough. Winter 'SHINES'!

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Recommend Dealer
Yes
Employees Worked With
October 03, 2020

"Kregg was SO helpful, considerate and so much fun to deal..."

- Reenysraven

Kregg was SO helpful, considerate and so much fun to deal with. I have never laughed so much, in a Customer Service application. I walked away from there still smiling and laughing. Why wouldn't I go back or continue to take my vehicle's needs to Harris Mazda?

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Kregg Brandner
May 10, 2020

"Just purchased my 2nd vehicle with them! Absolutely love..."

- luutaq

Just purchased my 2nd vehicle with them! Absolutely love them. They went above and beyond to make sure I got the best deal possible for my vehicle, and also what would fit me best. Would recommend

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Recommend Dealer
Yes
Employees Worked With
May 09, 2020

"Would not recommend the service department. They have no..."

- RBK

Would not recommend the service department. They have no integrity and use scare tactics to sell you parts your vehicle does not need replaced. Quoted me $2000 for emergency brake replacement I didn’t know I needed. Took the vehicle for a second opinion and was advised there was absolutely nothing wrong with my brakes! I never had my call returned for an explanation either. Go elsewhere!

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Overall Experience
Recommend Dealer
No
Employees Worked With
Rob DeVore
May 09, 2020

"Have a great time in here. Service is good but the..."

- Prince

Have a great time in here. Service is good but the delivery of the car is quite slow. But that’s okay. The wait is worth it. Willing to come back to get a new car as well someday.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jen London
March 03, 2020

"After reviewing and test driving several makes and models..."

- Itsagoody16

After reviewing and test driving several makes and models of vehicles, I wondered into Harris Mazda with my wish list and was met with a warm smile and an honest approach. Our sales associate, not only took his time to select the most perfect match for me, but went through my wish list, like they were must haves! I am truly thrilled with my beautiful purchase and the care and consideration we were shown! Thank you Brandyn and John for making sure we left happy!☺️

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Recommend Dealer
Yes
Employees Worked With
November 06, 2019

"Steve was Very rude to deal with and has a huge attitude...."

- Former customer..

Steve was Very rude to deal with and has a huge attitude. Would not take any ownership and tried to belittle me. Harris Mazda you lost many customers, past and FUTURE. For a person in Leadsership to treat customers this way is absolutely appalling.. please get some leadership training or step down before you lose more customers.

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Overall Experience
Recommend Dealer
No
Employees Worked With
March 16, 2019

"Service department staff determined to be right at all costs"

- Lora74

I was bringing my vehicle in for a scheduled servicing with Nanaimo Mazda. My spouse was called at home during the servicing..the sales employee mentioned that additional servicing was required for the vehicle, that was agreed to but he failed to mention the cost of the additional servicing. It is unfortunate that he didn’t see the importance of mentioning the additional cost. Most customers see cost as the NUMBER 1 concern when authorizing work!!! They also decided to check,clean and inspect brakes..the final bill totalled $591!!! I was extremely upset..spoke with the Sales representative he stood by the cost and the work...during the call he took the adversarial approach that he was right at all costs...had zero understanding as to why I was upset and would not even entertain any compensation whatsoever!!!!

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Recommend Dealer
No
Employees Worked With
Geoff Reinhard
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