Harris Kia

Excellent customer service and workmanship The staff of the service centre are friendly, helpful and very knowledgeable. Even though we have an older car, they did a thorough check of the car. The staff of the service centre are friendly, helpful and very knowledgeable. Even though we have an older car, they did a thorough check of the car. They explained everything that needed to be done. They let us decide what and how much would be done. No pressure. The loaned us a beautiful 2020 KIA Soul overnight at no extra charge. We are very pleased with the work done. Our old car is now a reliable vehicle. We can drive with peace of mind. More

No pressure sale from a very knowledgeable salesman. Roland was genuinely interested in helping me find the vehicle to meet my needs. I purchased a used KIA Forte LX that was one year newer, one model up Roland was genuinely interested in helping me find the vehicle to meet my needs. I purchased a used KIA Forte LX that was one year newer, one model up, had less km and had more of the original warranty remaining then the other competitors in Nanaimo for basically the same price. Harris Kia also gave me the price I asked for without jerking me around like I experienced at other dealers. I highly recommend KIA and Roland Holland as your sales person. More

A client since 2008, I have always had excellent service All staff members are knowledgeable, always pleasant and helpful. Service needing to be done is explained, car is often ready before predicted time, I All staff members are knowledgeable, always pleasant and helpful. Service needing to be done is explained, car is often ready before predicted time, I have never had to wait, and repairs when needed, which was rare, were properly done. The car is washed and sparkles when I pick it up, a treat. I recommend them highly. More

Proficient and Friendly Kolbi has a great eye for accuracy - I see her double check documents and service plans. She remembered to remove a charge one time (I didn't) and pr Kolbi has a great eye for accuracy - I see her double check documents and service plans. She remembered to remove a charge one time (I didn't) and proactively changed the appointment time when I informed her incorrectly. Jason is always very friendly. Thank you, both! More

I've been bring my Sorentos to Harris Kia for 5 years and have never been disappointed with the exceptional level of customer care and professional service on every visit. have never been disappointed with the exceptional level of customer care and professional service on every visit. More

Great Service Department Since I bought my 2011 Kia Sorrento in fall of 2010 I have had my car serviced there, first because of the Warranty and when that expired I stayed be Since I bought my 2011 Kia Sorrento in fall of 2010 I have had my car serviced there, first because of the Warranty and when that expired I stayed because of the Service. Kolbi and Mike always answer emails and make appointments as quickly as possible and try to keep my costs down. During this very trying time of the COVID 19 crisis, Kolbi went out of her way to accommodate me in terms of being able to keep my isolating pretty much intact, and as a senior (who me?) I really appreciate it. I know when I go there that the work is done well, and they stand behind it. I really thank them for that and it deserves a good review. :) More

Alison and Victoria were great, but I hoped to be not rushed to achieve the new car or trade. I could have chosen to contemplate longer, but you know things happens with no break. Great sales people to rushed to achieve the new car or trade. I could have chosen to contemplate longer, but you know things happens with no break. Great sales people to assisted me, but now so sure about 2020 KIA SOUL for the value. To me it was ok trade deal for the transitional period between small car to full size SUV, but not quite happy with the new features! Heated seats and handle are awesome, but too hot! The audio screen and the controllers are still located way to lower than eye level for safe drive. Since KIA belong to Hyndai now, I wish KIA can use Hyundai’s monitoring system. More

Marcelo, A true pleasure to deal with! Thank you my friend! It was a true pleasure to deal with you today Thanks for your help with our recent acquisition !! You, Alison & Mike definitely Thank you my friend! It was a true pleasure to deal with you today Thanks for your help with our recent acquisition !! You, Alison & Mike definitely stepped up to help make me, Santa of the year !! I’ll be sure to send you pictures of the big reveal !! It’s gonna be hard keeping this quiet. Lol. Thanks again team H.K. More

Frantic woman on a Friday afternoon In a panic on a Friday afternoon I called Harris KIA (Mike) and explained the problem with my car. Mike suggested what the problem could be and had m In a panic on a Friday afternoon I called Harris KIA (Mike) and explained the problem with my car. Mike suggested what the problem could be and had me immediately come in for service. As I live on a Gulf Island this meant taking a ferry and driving to the dealership. When I arrived Mike immediately confirmed the problem. I was reassured this was not a major problem and anything wrong could be fixed. Within 2 hours I was on my way with a washed/vacuumed car and the problem solved. There has never been anything short of excellent service from this department. I will continue to have the dealership where I purchased my car take care of the car and me. More

Pleasant day at Harris Kia Nanaimo Thank you Marcelo for going above and beyond to look after Lesley and I today. The car is a gem and your professionalism and caring attitude on a very Thank you Marcelo for going above and beyond to look after Lesley and I today. The car is a gem and your professionalism and caring attitude on a very very busy day at your dealership got our task completed! We appreciate all the employees we encountered today. Well done! More