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Gus Brown Buick GMC

Whitby, ON

4.8
367 Reviews
Call Dealership (905) 668-5846
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1201 Dundas St E

Whitby, ON

L1N 2K6

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367 Reviews of Gus Brown Buick GMC

November 16, 2024

I only ever deal with one service advisor, Sergio He’s always pleasant and very helpful He will investigate issues that I have and always is able to solve them More

by Craig Andrus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Romeo, service advisor extraordinaire
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Nov 18, 2024 -

Gus Brown Buick GMC responded

Craig, it's fantastic to hear that Sergio consistently provides you with pleasant and helpful service at Gus Brown Buick GMC. We appreciate your loyalty and look forward to assisting you in the future!

November 16, 2024

Came for oil change usually they do a 20 point inspection,check tire pressure and fill. They never did my tires I had to return and ask them to fill them up all pressures were too low. They never More

by Jsroberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Nov 18, 2024 -

Gus Brown Buick GMC responded

Sherri, I apologize for the oversight during your visit. We strive to provide thorough service and it's disappointing to hear we missed checking your tire pressure. Please feel free to reach out if there's anything else we can do for you. Thank you, Angie Prince - Service Manager - angieprince@gusbrown.com

September 12, 2024

Very good service dealing with Dave is always a pleasure. The rest of the as well. More

by bret.filion
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave
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Sep 12, 2024 -

Gus Brown Buick GMC responded

We're delighted Dave could deliver an excellent experience! - Gus Brown Buick GMC Team

September 07, 2024

The vehicle was in for Transmission line repair. Lines were repaired but transmission fluid was not added, I had to add 3.5 litres at home. More

by DianeArding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave,
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Sep 09, 2024 -

Gus Brown Buick GMC responded

I'm sorry to hear about the oversight with your transmission fluid. This isn't the level of service we aim for and I apologize for any inconvenience caused. The work performed on your 08 Uplander is definitely covered under a workmanship guarantee and I will be reaching out today to see if we can schedule your car back in for an inspection to ensure there are no other leaks or faulty parts installed. If for any reason we do not connect, feel free to reach out to me directly. Thank you, Angie Prince - Service Manager

September 07, 2024

It was very good service and quick and I would be back for my next service More

by Shawn.peaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
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Sep 09, 2024 -

Gus Brown Buick GMC responded

There is nothing better than a great review. Thanks for giving Gus Brown Buick GMC your business, Shawn!

September 06, 2024

Had my Mustang repaired at Fit Auto at the dealership. Tony was very good to deal with. Parts were ordered and the repairs were completed quickly. Great job. More

by Beedot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Sep 06, 2024 -

Gus Brown Buick GMC responded

Thank you for sharing your experience! We're glad to hear Tony and the team at Gus Brown Buick GMC took care of your Mustang repairs efficiently. We appreciate your support!

September 06, 2024

Angie and Don provided a seamless and painless negotiation to my new truck. They found me the Ideal truck with a a good price on my trade-in. The follow up and service to any of my concerns was im More

by Bobby Downs
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Don Smith & Angie Prince.
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Sep 09, 2024 -

Gus Brown Buick GMC responded

Bobby, we're delighted to hear that Angie and Don made your experience at Gus Brown Buick GMC smooth and satisfying. Enjoy your new truck!

September 05, 2024

Sergio and his team serviced my vehicle to my expectations! I highly recommend this dealership More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio
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Sep 05, 2024 -

Gus Brown Buick GMC responded

Barb, thanks for recommending Sergio and the Gus Brown Buick GMC service team! We are happy to hear you are satisfied with our excellent work.

September 05, 2024

Great service department. Great staff. Department provided quick and quality service, finishing before I expected More

by karenklasan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep
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Sep 05, 2024 -

Gus Brown Buick GMC responded

Karen, we're delighted to hear that our service department at Gus Brown Buick GMC exceeded your expectations with quick and quality service. Thanks for the great feedback!

September 05, 2024

Great and friendly service who kept me updated on the progress of my service. The service was excellent More

by Green
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio
Report | Print
Sep 05, 2024 -

Gus Brown Buick GMC responded

We're delighted to hear you had an excellent experience with our team at Gus Brown Buick GMC! Thanks for sharing your positive feedback.

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