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Gus Brown Buick GMC

Whitby, ON

4.8
360 Reviews

1201 Dundas St E

Whitby, ON

L1N 2K6

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360 Reviews of Gus Brown Buick GMC

May 01, 2025

Excellent service always, Sergio is very competent and always is friendly and extremely helpful. Every time we phone Sergio he always phones us back as I said always excellent service by Sergio and his te More

by crany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio
May 01, 2025 -

Gus Brown Buick GMC responded

Crany, it's wonderful to hear that Sergio and the team at Gus Brown Buick GMC consistently provide you with excellent service. We appreciate your feedback and look forward to serving you again!

May 01, 2025

Nothing but problems with my truck since I had it. first the electronics now my transmission went. basically the response I got was it sucks to be you. More

by Fred.schuh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katy
May 01, 2025 -

Gus Brown Buick GMC responded

Hi Fred, We're truly sorry to hear about the issues you've experienced with your truck — we completely understand how frustrating and disappointing this must be. Our team always aims to support our customers as much as possible, even when vehicles are outside of the manufacturer’s warranty period. Unfortunately, once a vehicle exceeds the time and mileage limits set by GM, our ability to offer coverage or goodwill assistance becomes very limited. Gus Brown Buick GMC values your business, and we never want any customer to feel dismissed or unsupported. While warranty limitations can be frustrating, please know that our team did their best to explore all available options within the guidelines provided by GM. We truly appreciate your feedback, and we’re sorry this has been your experience. Thank you, Angie Prince - Service Manager - angieprince@gusbrown.com

May 01, 2025

Efficient service, and follow up on work performed. Done on time and left in good condition More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio
May 01, 2025 -

Gus Brown Buick GMC responded

Dan, thanks for the awesome review of Gus Brown Buick GMC!

April 30, 2025

Service was excellent when I had an oil change done this past week. The staff was excellent and very courteous. ai give this dealership Five Star rating. More

by jerrydeen2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAVE MITCHELL and his female assistant
May 01, 2025 -

Gus Brown Buick GMC responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Gus Brown Buick GMC provided excellent service during your oil change. We appreciate your five-star rating and look forward to serving you again in the future!

April 28, 2025

I went to Gus Brown to purchase a vehicle after being a loyal customer of Boyer's and purchasing and leasing 5 vehicles over 10 years from them. Their actions told me it was time to move on, sadly for me. More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beth, Jade, Mike
Apr 28, 2025 -

Gus Brown Buick GMC responded

John, we're glad to hear that Blair and the team at Gus Brown Buick GMC made you feel welcome. We appreciate your decision to choose us for your vehicle needs and look forward to serving you in the future!

April 26, 2025

This Dealership’s staff are responsive and deliver excellent customer service. I have confidence in them. More

by Denise Parkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Apr 28, 2025 -

Gus Brown Buick GMC responded

Denise, we're delighted to hear that our team at Gus Brown Buick GMC provided you with excellent customer service. Thank you for your confidence in us!

April 23, 2025

From 2016 Sergio and Dave look after our cars and they are very experienced and very courteous and we come all the way from Markham .and our GMC terrain Denali and our Buick were purchased from Gus Brown More

by john.cozis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio,Dave,a d Beth
Apr 23, 2025 -

Gus Brown Buick GMC responded

Thank you for making the trip from Markham to visit us at Gus Brown Buick GMC! We're delighted to hear that Sergio, Dave, and our business manager have consistently provided excellent service. We appreciate your loyalty and look forward to continuing to serve you in the future!

April 22, 2025

It was a bit busy and I waited over a hour for my oil change, but everything was good. More

by audi4fun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio
Apr 22, 2025 -

Gus Brown Buick GMC responded

Thank you for the review of Gus Brown Buick GMC. We appreciate your feedback and hope to have the opportunity to improve on the wait time at your next visit.

April 22, 2025

Amazing, honest service! I was let down by other dealerships, not Gus brown! Thanks Sergio & team for fixing my car! Will definitely be back! More

by britanee_smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio
Apr 22, 2025 -

Gus Brown Buick GMC responded

Britanee, we're delighted to hear that Sergio and the team at Gus Brown Buick GMC provided you with amazing service. Thank you for choosing us, and we look forward to seeing you again!

April 18, 2025

The Service Department performed all my services as requested with no delays. Very happy with the service provided and the repairs. More

by Chad Cadieux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Mitchell
Apr 19, 2025 -

Gus Brown Buick GMC responded

Chad, we're delighted to hear that our Service Department at Gus Brown Buick GMC met your expectations with timely and efficient service. Thank you for sharing your positive experience!

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