Guelph Hyundai

This dealership is clearly in financial distress. After 3 weeks they are unable to pay the lien on a trade-in to Ford Credit Canada. 3 weeks they are unable to pay the lien on a trade-in to Ford Credit Canada. More

Would have been higher except for poor handling and wasting my time. It was an oil change which was obviously finished in a reasonable time. After that I received the usual attempt to increase the main wasting my time. It was an oil change which was obviously finished in a reasonable time. After that I received the usual attempt to increase the maintenance on the vehicle. Declined as part of this visit. I had waited long enough and was not willing to wait longer. Service representative said was not urgent as part of his pitch. The it was to be 20 minutes to finish up the paper work. My car was parked outside. thirty minutes later I was summonsed to pay. Probably because I was visibly pacing. In any case I figured that the company time was more important than my time. Have not rated the service representative since he is not listed below in the rating section for the Service Department. More

Sylvia provides excellent customer service to all her clients. She makes me feel like I’m her only client! Great job! Quality service everytime with a smile! clients. She makes me feel like I’m her only client! Great job! Quality service everytime with a smile! More

After leaving and driving home I should have turned around and went back. Oil change & Winter tires were put on, car was shaking really bad while driving on the highway. Will be contacting the service around and went back. Oil change & Winter tires were put on, car was shaking really bad while driving on the highway. Will be contacting the service dept tomorrow to discuss. Was suppose to get a Roots Bag for this special and didn’t receive it either. Back the next day and they balanced the tires and explained why the car shook so badly. Gave me 10% discount on that service and also got the cooler bag. Car is fine now, maybe balancing wheels should be automatic when rotating or putting on winter tires. More

I'm editing my review because of how things have transpired since my original review. My 2018 Elantra had an issue with the dash temperature gauge. After some time, the dealer agreed to fix it. The transpired since my original review. My 2018 Elantra had an issue with the dash temperature gauge. After some time, the dealer agreed to fix it. There was some miscommunication that led to my negative review. I have changed the review for Tyler, as he has, since the miscommunication, been easy to deal with. I have also given a rating for Chris as he has been very helpful. I can not, in good judgment give the dealership, or Hyundai in general a good rating, and I'll explain why. Today (November 10th, 2020) Tyler calls me and says they think they have fixed the problem (after having the car for over a month). Not a good start to the day. I call Chris and we have a discussion where he informs me that Hyundai will not authorize anything else unless then can replicate the issue (which they did, but only once). Hearing this Was very upsetting, and I get that Guelph Hyundai was not happy with this either, as evidently, Hyundai will not reimburse the dealer for the time spent working on the vehicle. That's why Hyundai gets a bad rating. As for the dealer... after driving away from the dealer, everything appears to be working fine. On my lunch break at work, I plug my phone into the USB port, and nothing. No connection, no charging. I bring the phone AND the cable into work and test them. They are working fine. I have worked in services and complaints departments in the past, and when you have a customer who is having a big issue, you make sure that everything is working perfectly before you give them their item back. I know the USB is an easy fix for the technicians, but why wasn't it tested before giving it back to me? More

Staff was professional and knowledgeable.Cody was my sales rep.veryfriendly.As soon as he knew what I wanted offered a test drive and organized it quickly..Amenities offered immediately. Alternative sug sales rep.veryfriendly.As soon as he knew what I wanted offered a test drive and organized it quickly..Amenities offered immediately. Alternative suggested but not pressured.Sale organized quickly and easily.A great experience. More

Wonderful experience and I appreciated the flexibility in price. Malik, my sales person was fabulous. Highly recommend him and Guelph Hyundai. My son thoroughly enjoys his GT Elantra. price. Malik, my sales person was fabulous. Highly recommend him and Guelph Hyundai. My son thoroughly enjoys his GT Elantra. More

Best car buying experience. Dalton was my sales representative and he was the best. No pressure. Everything was done quickly and easy. The whole team seems very nice. Look.forward to my service representative and he was the best. No pressure. Everything was done quickly and easy. The whole team seems very nice. Look.forward to my service experiences. More

Took too long for service on warranty work to take place. Waited close to a month and had too do our own follow up and even contacted service manager Waited close to a month and had too do our own follow up and even contacted service manager More

Scott was very friendly. He made sure our used vehicle was shiny and clean when we came to get it. His help was much appreciated. was shiny and clean when we came to get it. His help was much appreciated. More