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Guelph Hyundai

Guelph, ON

4.2
1,477 Reviews

765 Woodlawn Rd. W

Guelph, ON

N1K 1E9

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1,477 Reviews of Guelph Hyundai

December 12, 2017

Bait and switch They falls advetise inventories, I called to confirm availability and was assured the vehicle was available, two hours later they tried to pull the “b More

by MikeD
Recommend Dealer
No
Employees Worked With
Alex Gulino
Jan 04, 2018 -

Guelph Hyundai responded

Hi Mike. I apologize that your experience dealing with us was so negative. The day that you arrived, that car had been sent out to the auction. Upon your sales person's request, I was able to get the car back here the following day. In fact it remained on my retail lot for another week and a half after that until it actually was finally sold. We certainly did not, nor would we ever resort to anything like a BAIT AND SWITCH, or any other unethical business practices like that. In terms of your comment about us giggling, I am not sure what you are referring to. I, as the General Sales Manager would certainly never take a customer's negative experience lightly. As I said, upon learning of your desire to view the vehicle, I made arrangements to have it returned to the lot. I advised the salesperson to stay in contact with you, but I was informed that you specifically requested that we not contact you after your initial visit. It was a very unfortunate string of events that led to our disappointment. There was a lack of communication regarding your scheduled appointment, and that the car was set for shipment to the auction. We have since initiated a process where salespeople are advised of any plans to relocate vehicles before any shipping actually occurs. Please let me know if there is anything else that we can do to be of service to you.

December 06, 2017

Service and value Malik put us in the exact car we wanted at a reasonable price. Next time I’m in the market for a Hyundai he's the one I’m going to call! More

by Steve Lavender
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tamara Dietrich, Malik Annou, Dilan Graham
Jan 04, 2018 -

Guelph Hyundai responded

Hi Steve. Thank you for the great review. Malik is one of our best sales people and is worthy of your praise. It was a great pleasure working with you. Dilan and Tamara continue to offer top notch customer service. Thanks again for your business and we look forward to seeing you again soon.

December 04, 2017

Guelph Hyundai..... customer focused This is the second time we have bought a vehicle from Guelph Hyundai and I doubt it will be our last. Scott Schafer is a pro and was very helpful as w More

by Archie61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Shafer
Dec 06, 2017 -

Guelph Hyundai responded

Thank you for your kind words and thank you for the great review. Scottie always has fun with his customers and we look forward to having you come back anytime.

December 02, 2017

Great people to do business with. Enjoyed my purchase experience. Being able to take cars home for my wife to see and drive and even keep overnight was a big deal to me. First time in More

by Silver Fox
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All employees that I met (and must admit I forgot names of receptionist and parts department ladies) where very pleasant. , John Schoeck, Tamara Dietrich, Malik Annou, Dilan Graham
Jan 04, 2018 -

Guelph Hyundai responded

Thank you for all of your kind words. We are so happy that your experience dealing with us was such a great experience. Letting customers take the perfect car home for an extended period is a special offer that we have as we continue to separate ourselves from our competition. We always want to make things as easy as possible to do business with Guelph Hyundai. Thanks again and we look forward to seeing you again soon.

December 02, 2017

Professional and Friendly Scott was great. Got me the car that was right for me without trying to up sell me into something that wasn't. Went over all of the details. Thank More

by ChefZed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Shafer, John Schoeck
Jan 04, 2018 -

Guelph Hyundai responded

Thank you for the great review. It is always great to hear how everybody loves working with Scotty. We are happy to hear that you are ;loving your new car. We look forward to seeing you again soon.

November 29, 2017

3rd vehicle through Hyundai Never had any issues with dealing with Hyundai. My husband and I will more than likely keep buying from there! Thank you from us! Cheers More

by Lesley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Gulino
Jan 04, 2018 -

Guelph Hyundai responded

Hi Lesley. Thank you for your great review. Alex is quickly becoming one of our best sales people. We hope to see you again soon.

November 29, 2017

Very helpful I came to Guelph Hyundai few months ago and met Alex Gulino, he was very helpful with the process and made sure that i got the best deal possible. My More

by Batu aras
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tamara Dietrich, Alex Gulino
Jan 04, 2018 -

Guelph Hyundai responded

Hey there. Thank you for the great response. You were dealing with a couple of great people in Alex and Tamara. We are so happy to hear that you are loving our new car. Don't forget to tell your friends about the great service you received. We are looking forward to seeing you again soon.

November 28, 2017

Great deal! When they couldn't find the car we purchased, Scott got us a newer model instead. We ended up with a great deal and a great car! More

by Raycraft
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Shafer, Tamara Dietrich
Jan 04, 2018 -

Guelph Hyundai responded

Thank you for your great review. We appreciate your business. We look forward to seeing you again soon.

November 28, 2017

Professional and Friendly Service! The staff was fantastic and provided great service from start to finish. They were knowledgable, accomodating and I would highly recommend them to any More

by Sara123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Hammond, Blake Donaldson
Jan 04, 2018 -

Guelph Hyundai responded

Hey Sara. Thank you for the GREAT review. It was a true pleasure working with you as well. Blake, the gentle giant, is always pleasant to deal with. We look forward to seeing you again soon.

November 28, 2017

Third time a charm! We met Scott at Hyundai over 3 years ago to buy my first Sante Fe. We instantly felt like family. Then I sent my husband in last December to see Scott More

by AnnLindsay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Shafer, James Hammond
Jan 04, 2018 -

Guelph Hyundai responded

Thank you for such a great review. Scotty is loved by all of his customers. Everyone seems to enjoy it when it comes time to buy another car from Scott. We are so happy to have earned your business so many times. We look forward to working with you again soon. Don't keep Scotty a secret. Send your friends to see him. He loves paying referral bonusses to his customers.

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