Guelph Hyundai

Went in for installation of snow tires and oil change. The vehicle was checked over and a couple of other services were found to be needed. This was shared with me with cost estimates before the extra wo The vehicle was checked over and a couple of other services were found to be needed. This was shared with me with cost estimates before the extra work was done and,as a woman, I appreciated that John did not "talk down" to me. I also appreciated getting a senior's discount. Have been in many service departments over the years and this is one of the best. More

I was scheduled to come in for my regular oil change and decided to look at purchasing some winter tires. Travis was very pleasant and helpful explaining the tires that I would need for my car and the spec decided to look at purchasing some winter tires. Travis was very pleasant and helpful explaining the tires that I would need for my car and the specials that were on at the time. I decided to purchase my winter tires and the service I received for both my oil change and my tires was excellent. I would definitely recommend this dealership to my friends and family. More

Fabulous service, took exactly how long I was expecting. Customer lounge was clean, wifi was great value add. Will definetely come back to this dealership for next service. Customer lounge was clean, wifi was great value add. Will definetely come back to this dealership for next service. More

Hi Brought both my cars in for service and put snows Hi Brought both my cars in for service and put snows on my Elantra GT. Service was great as always and John the Service Manager is fantastic to wor Hi Brought both my cars in for service and put snows on my Elantra GT. Service was great as always and John the Service Manager is fantastic to work with. More

We've bought two Hyundais (Sonata and Tuscon) from Guelph Hyundai and return regularly for service. Sales people are very helpful, and we have always received good, prompt service. Highly recommended. Guelph Hyundai and return regularly for service. Sales people are very helpful, and we have always received good, prompt service. Highly recommended. More

Business places are not what they use to be. It use to be that the customer was always right and they use to get treated with respect. Now, you get treated as just a number, with no respect or courtesy, a be that the customer was always right and they use to get treated with respect. Now, you get treated as just a number, with no respect or courtesy, and that's after waiting God knows how long for some service or help. So it was really nice to walk into Guelph Hyundai and get treated as if you were number 1. More

Very friendly staff and good service. Waiting area is much nicer than other places. Price was a little more than other oil change companies, but better service is worth the price. Wait time was very long much nicer than other places. Price was a little more than other oil change companies, but better service is worth the price. Wait time was very long (almost 2 hours) considering amount of work done. Oil change should only take approx 1/2 hour. This brought my rating from great to just good. I will definitely come back though! More

Purchase experience has been decent so far. Mark was our sales rep and was very helpful, and pleasant enough to work with. I had left for a bit and come back to showroom to almost no reception at all. M sales rep and was very helpful, and pleasant enough to work with. I had left for a bit and come back to showroom to almost no reception at all. Mark was engaged with another customer, but additional staff were sitting talking amongst themselves without any engagement at all. Could have been a bit more engaging and friendly on the front end. They were very pleasant once a purchase agreement had been reached, but not so engaging before that. Interested to see how the post-purchase experience is, as I so far feel just "ok" with the service, but not blown away. More

The process of purchasing my new car was very smooth, and the staff were patient with all my questions, as well as my schedule. I do not know of anything else they could have done to be more informative, pro the staff were patient with all my questions, as well as my schedule. I do not know of anything else they could have done to be more informative, professional and courteous on any of the several occasions that I visited the dealership. More

Recently I was into your service department to have my 2009 Hyundai Elantra Touring checked. I was concerned my car had an issue with my heating coil as the heater was not warming up the car as quickly a 2009 Hyundai Elantra Touring checked. I was concerned my car had an issue with my heating coil as the heater was not warming up the car as quickly as it used to. I wanted to have it checked before my warranty was up. I received a call shortly after it went in, saying I would need to have the Radiator replaced - because it was cracked and leaking and there was absolutely no fluid in the rad - that it wasn’t even safe to drive home. This would be something I would have to have replaced immediately. He said it wouldn’t be a warranty because it was damaged from an accident, I had 4yrs ago. I questioned if I should have noticed leaking on my driveway. He said for sure it should have been leaking all over my driveway and this should have been a sign to me. However there have never been any signs of leakage on my driveway at work or at home. They still assured me that it was definitely cracked and needed to be replaced. Cost $ 654.oo and also they noticed I needed tires replaced…which I already had an appointment for the following day with another company. (But nice try on the up sell ? ) I asked to have the fluids topped up so I could take it home and think about what to do over the weekend as this was a Friday evening. My husband took it to our local mechanic Monday morning (for a second opinion) and he did a pressure test on the rad and full inspection under the hood. He determined the rad is in good condition - NO LEAK and NO DAMAGE!! However he asked where we have been getting regular oil changes and he said Economy- Lube, he advised us that they are under investigation for fraud and not performing proper oil and fluid changes, and in his estimation advised us that our fluids had not been topped up in a very long time and that was the only problem. Moral of the story, I will NOT be buying from Hyundia again! I have purchased my last 2 cars from Hyundia and am in the market for another new car very soon, as well as, my Son is finishing university and is looking at purchasing a new vehicle, he’ll not be looking at hyundia either. I feel extremely disappointed at the service department and feel like I have been taken advantage of. Had I not taken my car for a second opinion I would have been out $600 + and new rad that was not even necessary!! But I would never have known the difference!!! I will be telling everyone I know to NOT Deal with Hyundia in GUELPH! - Yvonne More