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Guelph Hyundai
Guelph, ON
1,487 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,487 Reviews of Guelph Hyundai
December 24, 2014
Transmission issues Brought our 2013 Elantra in because of some strange lurching in first. Dave got all the necessary info and passed it on to service. Had some computer Brought our 2013 Elantra in because of some strange lurching in first. Dave got all the necessary info and passed it on to service. Had some computer updates done and hopefully all is fixed! More
by NancClarke
Helpful December 23, 2014
Thorough, but way too slow. I took my Sante Fe in for an oil change (service 1), so of course they do an inspection and found my brakes need replacing. Fine, but why did it take I took my Sante Fe in for an oil change (service 1), so of course they do an inspection and found my brakes need replacing. Fine, but why did it take 2-1/2 hours to get to that point? I didn't expect to be sitting at Hyundai all day on christmas week. I suspect like at many dealerships, appointments don't matter, they get to wait until the walk-ins are taken care of. Or they overbook even though I called almost 2 weeks ago. They gave me a ride home to wait while the work was being done, but it wasn't done before the shuttle driver was off, so that tacked on an extra $25 taxi bill for me to be able to get my car to use in the evening. Then Jason had the nerve to say "You should have called me, I'd have picked you up". Easy to say. Now I'm the chump for finding my own ride. Too little too late on that offer. I also spent a lot of time in the new lounge, which I must say is poorly arranged--there are more seats facing away from the television than facing it. Only 3 chairs face the screen, 3 face the tiled wall and 5 ( 2 chairs, 3 ottomans) sit under the tv facing those watching the screen. Quite uncomfortable. Brian the mechanic was wonderful, stayed late to get my car done the same day I brought it in; Dan kindly offered him a time swap on Christmas eve to facilitate that, but it shouldn't have been necessary. Naturally the unexpected $1300 bill has soured my experience in your nice new facility; hopefully it works out better next time. More
by SanteFeVet
Employees Worked With
Jason, Brian
December 23, 2014
good service department! Great new, modern, clean dealership. Very large showroom, beautiful waiting room, very large selection of new and used cars. Very well-organized and Great new, modern, clean dealership. Very large showroom, beautiful waiting room, very large selection of new and used cars. Very well-organized and efficient service department. More
by g_gouin
December 21, 2014
Rust proofing In June 2012, my husband and I bought a used Hyundai car and were approached on buying the Diamond-Kote rust inhibitor box to be installed instead of In June 2012, my husband and I bought a used Hyundai car and were approached on buying the Diamond-Kote rust inhibitor box to be installed instead of undercoating. We were told the Diamond-Kote would replace the need to undercoat. Recently I had the Hyundai to my mechanic and he said that there was rust appearing and that the car needed to be undercoated. When I took the car to the dealership they agreed that there was rust and one of the staff suggested that the car be undercoated. Why did I spend the price $899.00 + tax on a product that apparently doesn't work??? I will still have to pay the cost of undercoating to rustproofing and maintain my Hyundai car. More
by Arkell resident
Employees Worked With
Rob White
December 20, 2014
Always a grey experience! I have been driving my Sonata for 4 years now. With 176000km, it is a quality car with little maintenance required. The service experience is always t I have been driving my Sonata for 4 years now. With 176000km, it is a quality car with little maintenance required. The service experience is always top notch. Dan Wightman, Service Manager, is always around to greet his Customers and go out of his way to make sure thT all of your needs are understood and met. His staff are great - knowledgeable and friendly. I have even taken my sons's Ford and daughters Toyota to Guelph Hyundai because I know that they will help to correct all issues. Wouldn't hesitate to recommend Guelph Hyundai to any of my friends! More
by Newcomkj
Employees Worked With
Scott Shafer, John McLuhan
December 19, 2014
Good service, scheduling issues I had called to make an appointment, but when I showed up there was no record of the appointment I was told I had. More an annoyance than anything, bu I had called to make an appointment, but when I showed up there was no record of the appointment I was told I had. More an annoyance than anything, but had I been on a tighter schedule that day, I would have been more peeved. The new building is really quite nice, and the staff are friendly, but I only gave three stars for customer service because of the scheduling issue. More
by rbhamjee
December 18, 2014
Personal service It was time for my oil change and first I want to say, WOW! what a beautiful new facility. I loved how bright and open it felt. The customer lounge is It was time for my oil change and first I want to say, WOW! what a beautiful new facility. I loved how bright and open it felt. The customer lounge is lovely. While I was having my oil change Jason worked on getting me a quote for a winter tire package. He came into the customer lounge and sat with me and answered my numerous questions about winter tires. I have placed my order for my tires and look foward to visiting your dealership again to have them installed. My salesperson, Wes, was coming into work while I was there and he remembered my name without missing a beat. Amazing considering he meets so many people every day and I purchased my car well over a year ago. It's the personal service that makes the difference. I have recommended this dealership to anyone looking for a new vehicle. More
by Denise
Employees Worked With
Jason Weeks
December 13, 2014
Can't Say Enough About Guelph Hyundai In a nutshell, after purchasing 9 vehicles for our family plus 4 friends and relatives who purchased a Hyundai, that should say it all. We have alway In a nutshell, after purchasing 9 vehicles for our family plus 4 friends and relatives who purchased a Hyundai, that should say it all. We have always had a very pleasant experience with Guelph Hyundai's Sales and Service Departments and that's what keeps us coming back. More
by Pet72
Employees Worked With
Scott Shafer, John McLuhan
December 11, 2014
A great Place to buy a New Car ! A great Dealership and Helpful Sales people Scoot Shafer and Allan ,All help me to go thru of any questions I had a great person and of course Scoot t A great Dealership and Helpful Sales people Scoot Shafer and Allan ,All help me to go thru of any questions I had a great person and of course Scoot to ! More
by zoltan.kihut
Employees Worked With
Allan Giles, Scott Shafer
December 11, 2014
Another oil change. Another oil change as the time dictates. Appreciate being told of repairs to come, and how long I can expect to get use of current situation (tires). Another oil change as the time dictates. Appreciate being told of repairs to come, and how long I can expect to get use of current situation (tires). Let's me know how long I have to save $. :) More
by NancClarke
Employees Worked With
Gary Walton
