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Grimsby Chrysler Dodge Jeep

Grimsby, ON

4.9
383 Reviews
NO FEES, JUST KEYS!!! Grimsby Chrysler Dodge Jeep in Grimsby, ON treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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421 South Service Road

Grimsby, ON

L3M 4E8

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Showing 383 reviews

September 29, 2017

Great buying experience Bought a slightly used vehicle recently. Overall a very positive experience. Steve was very helpful and friendly and provided great service. Highly re More

by Im
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Edwards
September 28, 2017

Brand New Dodge Journey GT I had an absolutely amazing buying experience with the folks at Grimsby Chrysler. Derrick Tomlinson went above what I expected to get me into the exa More

by SherryP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Mallett, Derrick Tomlinson
September 25, 2017

Rocky Start...but resolved the bitter taste Although I wasn't able to buy the RAM from Grimsby Chrysler, they went out of their way to ensure I serviced the vehicle there. Being an owner of 2 Do More

by JohnHanson
Recommend Dealer
Yes
Employees Worked With
Steve Edwards
Sep 26, 2017 -

Grimsby Chrysler Dodge Jeep responded

Good afternoon John, we are sorry to hear about your experience here at Grimsby Chrysler. Unfortunatley when it comes to finance approvals, we are at the mercy of the banks. Not every Chrysler dealer uses the same lenders, perhaps Milton Chrysler uses a lender that we do not. We would like to offer you a service credit for your inconvience and hopes that you will service your new RAM with us. If you could please contact myself at 905-351-0329 that would be great. I look forward to hearing from you. Steve Edwards

Sep 26, 2017 -

Grimsby Chrysler Dodge Jeep responded

Hey John, thanks for the quick reply. Market area, demo-graph and demand are key factors to trade value. Closer to Toronto a vehicle such as your Audi, may command a higher value due to more pre-owned Audi buyers. We always try to work as hard as possible to secure financing for all our customers. I apologize if you feel that we didn't work hard for your business, I can assure you that was not the case. I would like to extend to you a service credit, in hopes that we can rekindle the relationship between you and Grimsby Chrysler.

Sep 26, 2017 -

Grimsby Chrysler Dodge Jeep responded

John, I would like to offer you 2 oil changes and tires for your inconvenience. I hope you will find that satisfactory and that in the future we will be able to take care of your families vehicle needs. Please let me know if thats ok with you, also If you wouldn't mind changing your dealerrater review to reflect our satisfactory resolution that would be fantastic too. I look forward to hearing from you, Steve Edwards Grimsby Chrysler

Sep 26, 2017 -

Grimsby Chrysler Dodge Jeep responded

Sorry John spell check took out "rotations" gotta love technology, We would like to offer you 2 complimentary oil changes and 2 complimentary tire rotations.

Sep 26, 2017 -

Grimsby Chrysler Dodge Jeep responded

In order for me to get everything setup with service for you, I will need the last 8 digits of your vin number. That will enable service to create a customer number for you and to apply the service credit to your account.

Sep 26, 2017 -

Grimsby Chrysler Dodge Jeep responded

Thanks John, I get in the office tomorrow at 10am I will get it all registered then and send you a email to confirm. Again if you would not mind updating your review to reflect to satisfactory resolution that would be fantastic.

Sep 26, 2017 -

JohnHanson responded

Thank you for reaching out to me. I don't know why there was such a variance in the trade, the selling price, the included goodies and the financing approval. Just an FYI it was approved with TD Auto, might be worth a look. I know my file wasn't the easiest to get approved for past issues...I think the fact that it was a closed deal so quickly, it felt like the team really didn't work on the deal or come up with alternatives. I guess I was frustrated as I try and support the local dealerships that I live near. This wasn't the first vehicle I bought from Grimsby Chrysler. It felt like it was too much work, so I'm sure you would be the same.

Sep 27, 2017 -

JohnHanson responded

That is a fair comment and I can appreciate that. It truly is unfortunate that is how the market goes as I do like to keep business local. That said I do appreciate you openess with a service credit. Let me know how we move forward.

Sep 27, 2017 -

JohnHanson responded

That is fair indeed...what kind of tires? Winter?

Sep 27, 2017 -

JohnHanson responded

It is HG774211. Thanks again.

Sep 27, 2017 -

JohnHanson responded

Fair. I have adjusted accordingly. Thank you.

Sep 27, 2017 -

Grimsby Chrysler Dodge Jeep responded

Hey John, everything is setup on our system with your service credit. Thank you for adjusting your review. Anything we can do for you or your family in the future please do not hesitate. Steve Edwards

September 18, 2017

happy jeep owner I might of made Derrick work hard for this one, called him daily for about 6 months on used jeeps, My jeep finally came in on a trade and a day later More

by chuck pelletier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Tomlinson
September 13, 2017

Great Customer Service Great professional service. I am very thankful to Mike Beaudoin & Dave Hanson for their help. I would highly recommend them and Grimsby Chrysler Dodge More

by GABRIEL ACHIM
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Beaudoin
September 09, 2017

Poor service Brought my Chrysler 200 in for a recall which I've had to deal with the dash alarm on for almost 2 years now. They replaced the module on the 7th of S More

by BP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Alexander
August 24, 2017

11/10 Service! Absolutely amazing! 11/10! Dave Foster was so helpful and helped me pick out a pre-owned vehicle that has exceeded my expectations! I would highly rec More

by VeryHappyCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Foster
August 24, 2017

Service, Quality and Price Service - the professional and friendly customer experience which was provided by Shari R. exceeded expectations with quoting, scheduling and transpar More

by Kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheri Rodrigue
August 22, 2017

Stuck between oakville and Port Colborne Was travelling from Oakville to Port Colborne. My Jeep broke down out front of Grimsby Chrysler. Service Manager Mike Fox immediately took my jeep in More

by 9951599515
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2017

Sales are great but service dept is poor I had a noise with my water pump bearing. Another dealer diagnosed problem but I didn't have time for them to replace part. I called service dept and More

by Rob L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Alexander
Aug 19, 2017 -

Grimsby Chrysler Dodge Jeep responded

Hi Rob, we at Grimsby Chrysler are so sorry to hear of your experience today. What would be the best number to reach you at Monday morning? As we always strive in being courteous and professional. And we are not happy until the customer is.

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