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Grande Prairie Volkswagen - Service Centre

Grande Prairie, AB

4.6
198 Reviews
Call Service Center (780) 532-7222

198 Reviews of Grande Prairie Volkswagen - Service Centre

Sort by
November 28, 2024

Neat, clean and tidy with customer oriented staff that are very pleasant, friendly, and accommodating to work with More

by digitec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2024 -

Grande Prairie Volkswagen responded

Hi digitec, Thank you for the wonderful review! We're so glad you found our facility neat and tidy and our staff pleasant, friendly, and accommodating. We strive to create a welcoming and positive environment for all our customers. We appreciate you taking the time to share your positive experience, and we'll be sure to pass along your compliments to Shawn, Madison, Bryan, Teri, and Mickaela. Thanks again for the 5-star rating! Sincerely, The Grande Prairie Volkswagen Team

November 27, 2024

Fantastic service and friendly staff make this a welcoming environment for the end user. My car is always repaired right the first time and seems to always come out cleaner than it came in! More

by nico.s.shull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2024 -

Grande Prairie Volkswagen responded

Hi Nico, Wow, thank you for the fantastic review and for the kind words about our service team! We're thrilled to hear that you appreciate our friendly staff and that your car is always repaired right the first time. We also appreciate you noticing how clean your car is when you get it back – we strive to go the extra mile! We'll be sure to share your compliments with Brad and Mickaela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

November 26, 2024

This is a great dealership. We did not buy our Atlas there bet we go there for service a lot and we have been happy. They always offer shuttle service and they consider that we More

by jeannirom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jade Terry
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Nov 28, 2024 -

Grande Prairie Volkswagen responded

Hi Jeannirom, Thank you for the great review! We're so glad to hear that you've been happy with our service department, even though you didn't purchase your Atlas from us. We appreciate you highlighting our shuttle service and our efforts to accommodate out-of-town customers. We understand that your time is valuable, and we strive to make your service experience as efficient as possible. Thanks again for the 4-star rating! Sincerely, The Grande Prairie Volkswagen Team

November 20, 2024

For time scheduled diagnostic check it took about 3. 5 hours for a 15 minute check . I realize that unforeseen things can interfere with timely service but travelling into dealership from an hour away ma More

by smagill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mickaela Ward
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2024 -

Grande Prairie Volkswagen responded

Hi smagil, Thank you for taking the time to share your feedback. We appreciate your honesty and understand your frustration regarding the delay in your service appointment. While we strive to adhere to our schedule, unforeseen circumstances can sometimes cause delays. We apologize that the wait time was significantly longer than expected, especially considering your travel time. We value your business and are committed to improving our service timeliness. We will be reviewing our scheduling and service processes to minimize such delays in the future. We appreciate your kind words about our service staff and their communication. We will continue to prioritize clear communication and customer satisfaction. Sincerely, The Grande Prairie Volkswagen Team

November 16, 2024

Always had good service here never an issue… And if there was they always rectified it … great staff too specially, the service department! More

by durannie84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jade Terry
Report | Print
Nov 21, 2024 -

Grande Prairie Volkswagen responded

Hi durannie84, Thank you for the fantastic review and for consistently choosing Grande Prairie Volkswagen for your service needs! We're thrilled to hear you've always had a good experience with our service department. We appreciate your kind words about our staff, especially the service team. We'll be sure to share your compliments with them. Thanks again for the 5-star rating! We look forward to seeing you again soon.

November 16, 2024

Service writer was very helpful with getting my windshield replaced. Was done in a timely manner More

by Trevorkwasney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jade Terry
Report | Print
Nov 21, 2024 -

Grande Prairie Volkswagen responded

Hi Trevor, Thanks for sharing your positive experience with our service department! We're glad to hear that our service writer was helpful in getting your windshield replaced in a timely manner. We appreciate your 4-star rating and are committed to providing excellent service to all our customers. We are always looking for ways to improve, though. Could you tell us what we could have done differently to earn a 5-star rating next time? Thanks again for choosing Grande Prairie Volkswagen!

November 11, 2024

I always love the costumer service ant GP VW, and this last experience was no exception!! More

by MCurtis
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Grande Prairie Volkswagen responded

Thank you so much for your kind words, MCurtis! We are delighted to know that you continue to love the customer service at GP VW and that your recent experience was just as positive as the previous ones. Bryan and the rest of the team truly appreciate your feedback and look forward to serving you again. Your satisfaction means the world to us! 😊🚗

November 08, 2024

I always have a great experience here from my amazing sales person Paige to start, right up to the on going services and maintenance. They are super polite and friendly and very knowledgeable. I get my c More

by teresakemp913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paige Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2024 -

Grande Prairie Volkswagen responded

Thank you so much for sharing your wonderful experience, teresakemp913! We're delighted to hear that Paige and our team have consistently provided you with exceptional service and a seamless experience, from sales to maintenance. It’s always rewarding to know that our customers feel supported and valued. Your loyalty as a returning Volkswagen customer means the world to us. We look forward to serving you for many years to come! 🚗💨😊

November 02, 2024

Wonderful service! Quick and easy process. Techs know what they are doing. Foreman has a great butt More

by Chantel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Grande Prairie Volkswagen responded

Thank you for your fantastic feedback, Chantel! We're thrilled to hear that you had a quick and easy service experience and that our team met your expectations. We truly appreciate your sense of humor and are glad we could provide a great service visit for you! 😊🚗

October 24, 2024

Problem didn’t get fix on our brand new vehicle and they didn’t top up the air on my tires either like I asked. The next day after appointment the SOS service light came back on. More

by Derek Hadley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mickaela Ward
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2024 -

Grande Prairie Volkswagen responded

Hi Derek, Thank you for taking the time to leave us your feedback. We are truly sorry to hear that your recent service experience did not meet your expectations. Ensuring that our customers are fully satisfied is a top priority for us, and we sincerely apologize for the oversight in addressing your vehicle's issues. We would appreciate the opportunity to make things right. Please feel free to reach out to us directly so we can ensure that your concerns are properly addressed. Thank you again for your feedback, and we hope to have the chance to provide you with a better experience moving forward. Sincerely, The Grande Prairie Volkswagen Team

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