Grande Prairie Volkswagen - Service Centre

Grande Prairie Volkswagen responded

Hi Nico, Thank you for the fantastic review and for the kind words about our service team and atmosphere! We're thrilled to hear that you appreciate the quality of work, fair prices, and reasonable wait times. We'll be sure to share your compliments with Brad and Mickaela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Delaney, Thank you so much for the kind words and the fantastic review! We're thrilled to hear you had such a positive experience with our service team. We appreciate you highlighting our clear communication and helpfulness. We'll be sure to share your compliments with Bryan and Mickaela; they'll be happy to hear they provided you with such excellent service. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Joanne, Thank you so much for the kind words and the fantastic review! We're thrilled to hear you were pleased with the service you received on your Tiguan. We strive to provide top-notch service in a friendly and professional atmosphere, and it's wonderful to know we met your expectations. We'll be sure to share your compliments with Angela; she'll be happy to hear that she provided you with such a positive experience. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Charles, Wow, thank you so much for your incredible loyalty and this fantastic review! We're absolutely thrilled to hear that you've been a loyal customer since 2015 and that our service department has consistently exceeded your expectations. It's wonderful to know that we've provided you with the outstanding and reliable service you've come to expect from Volkswagen. We truly appreciate your kind words and will be sure to share your compliments with Jade Terry and the entire service team. Thank you for being such a valued customer, Charles! We look forward to continuing to serve you for many years to come. Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi emeriemacdonald, Thank you for the fantastic review! We're so glad to hear that you've always had a positive experience with our service department and continue to choose us for your oil changes. We appreciate your loyalty and will be sure to share your kind words with Darcy, Sam, Philippe, Shawn, Brad, Bryan, Mickaela, and Jade. We strive to provide efficient and top-notch service, and it's wonderful to know we're meeting your expectations. Thanks again for the 5-star rating! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Chantel, Thank you so much for the amazing review! We're absolutely thrilled to hear that you're consistently impressed with our service and choose us for all your vehicle needs. We appreciate your loyalty and will be sure to share your kind words with Mickaela Ward. We strive to provide the best possible service experience, and it means a lot to us that you trust us with your vehicle. Thanks again for the 5-star rating! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Erinmarie02, Thank you for the fantastic review! We're so glad to hear that you've always had a positive experience with our service team. We appreciate you highlighting our customer service at the desk and our shuttle service. We'll be sure to share your kind words with Bryan Loewen and our shuttle driver. We strive to make your service experience as convenient and enjoyable as possible, and it's wonderful to know we're meeting your expectations. Thanks again for the 5-star rating! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Svend, Thank you for the great review! We're so glad to hear that you had such a positive experience with our service advisor, Angela. We'll be sure to pass along your compliments about her knowledge, helpfulness, and willingness to go above and beyond. We appreciate your feedback regarding the workmanship rating. We are always looking for ways to improve and ensure our customers are completely satisfied. Could you please provide more details about what specifically impacted your rating in this area? This valuable feedback will help us address any areas of concern and continue to deliver top-notch service. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

Svend responded

From the beginning we have had heating issues and unfortunately all we have got is the run around on how there is nothing wrong with the car. But when you have to get into a cold vehicle and drive it after it running for 45 mins for it to warm up is totally unacceptable. We have spoke to a couple different dealerships and they say that it’s not right. I had spoke with the Canadian representatives last fall/winter about this issue while they were in town and was told that they were trying to find a solution to the issue but absolutely nothing has been done to rectify the situation. The car is great in the summer but wouldn’t recommend an Atlas in the northern parts of Canada. Nothing to do with the service advisors they are just relaying msgs. Unhappy consumer.

Grande Prairie Volkswagen responded

Hi wasper, Thank you so much for the kind words! We're thrilled to hear that our service team went above and beyond to provide you with exceptional service. We'll be sure to share your compliments with Bryan, Mickaela, and Jade, as well as our service manager. We appreciate your 5-star rating and your feedback! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Venessa, Thank you for the amazing review! We're so glad to hear that you're consistently happy with our service department. We strive to provide efficient and timely service, and it's wonderful to know we're meeting your expectations. We appreciate your kind words about our staff and their dedication to providing good service. We'll be sure to share your compliments with Mickaela Ward. Thanks again for the 5-star rating and for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team