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Grande Prairie Volkswagen - Service Centre
Grande Prairie, AB
198 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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198 Reviews of Grande Prairie Volkswagen - Service Centre
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February 28, 2021
Had my first oil change and Paige was great with checking in on me and making sure everything was great and I was happy! The lube tech was quick and efficient and make sure everything was running as it shoul in on me and making sure everything was great and I was happy! The lube tech was quick and efficient and make sure everything was running as it should. Great customer service from both departments! More
by Melanie M.
Employees Worked With
October 28, 2020
I've been taking my 2012 VW Golf to GP for service for the past few years. I called to ask if I needed to replace my timing belt due to a recent event where I had a hard time starting my car. I asked i the past few years. I called to ask if I needed to replace my timing belt due to a recent event where I had a hard time starting my car. I asked if I brought my vehicle in … a three hour drive with time change, would they have the parts if it needed to be replaced. They said, no, they don't stock parts for old vehicles. My car is not that old. If I wanted to have the parts in stock and didn't use them, it would be a 20% restocking fee. Not once did anyone ask me any questions to see it was most likely the timing belt. I called Prince George and the service person asked me a bunch of questions and then said, it's definitely not your timing belt, likely the battery. He also said they stock one of the parts for most vehicles, common kits, etc. I was prepared to spend between $2,ooo - $2,500.00 on a repair job but they can't spring to bring in the parts! Even if it turns out I didn't need them now, I would need the job done eventually. I'm rating the individuals higher because it's not their policy, they just have to follow it. More
by slbayley
August 13, 2020
I am extremely disappointed with the service at a Grande Prairie AB Brad has promised to call and update me but will take an average of 3 weeks to get back to me and he never seems to know what the issue Prairie AB Brad has promised to call and update me but will take an average of 3 weeks to get back to me and he never seems to know what the issue is and makes constant excuses .... very unprofessional More
by Jessica
January 28, 2020
Service at this dealership is exceptional. The line tech Bailey even saved a kitten while doing an oil change. If that doesn’t show the integrity of this dealership and staff I don’t know what will! Ken is Bailey even saved a kitten while doing an oil change. If that doesn’t show the integrity of this dealership and staff I don’t know what will! Ken is fantastic as well. More
by Wilber J
Employees Worked With
Madison Knight, Jasmyn Woodland, Michelle Hogan, Bailey Grinder, Kenan Llenes
November 13, 2019
Service was great they went above and beyond what I expected from a dealership and the price is way less than I thought especially it being a dealership and not a third-party shop expected from a dealership and the price is way less than I thought especially it being a dealership and not a third-party shop More
by Shadowace83
Employees Worked With
Madison Knight, Darren Thyssen, Jasmyn Woodland, Kailey Lemay
November 03, 2019
Kailey is fast efficient and isn’t just about closing a deal she cares about each clients needs and wants and caters what she can offer to each client to best fit there needs. deal she cares about each clients needs and wants and caters what she can offer to each client to best fit there needs. More
by Roc Dog Contracting Ltd
Employees Worked With
Kailey Lemay
November 02, 2019
Hailey Allison is a absolute pleasure to talk with, she was extremely helpful and not only did she answer ‘every stupid question I had but she did so with humility. I highly recommend her to anyone looking was extremely helpful and not only did she answer ‘every stupid question I had but she did so with humility. I highly recommend her to anyone looking for attentive, high quality costumer service!! More
by Cmfa123
Employees Worked With
Hailey Allison
January 17, 2019
Disappointing Service Department VW car was taken in for a computer scan to trouble shoot heater. They did a “safety inspection” without being asked and reported $3200 worth of work t VW car was taken in for a computer scan to trouble shoot heater. They did a “safety inspection” without being asked and reported $3200 worth of work that “must be done immediately because it is not safe”. This included brakes metal on metal and 1mm pad left and LCA bushings loose, swaybar links loose. The reality of the car is the sway bar links were replaced 2 months prior, the car had a 4 wheel alignment at a different shop 2 weeks prior (no problems or adjustments done) and the thinnest pad on the car is at 5mm (I measured). They wrote on the invoice “customer understands car is not safe to drive” right be for they asked me to sign the invoice, just to rub in their “safety inspection” to attempt to get me to approve the work. To top it off the key remote didn’t work when they gave me the keys back, and the couldn’t figure out why. I’m looking forward to the day I no longer on a VW. Be aware of their less than honest tactics in the service dept. More
by BR
Employees Worked With
Shea Paquette
December 28, 2018
Outstanding service! Jasmyn was so helpful! As a first-time car-owner, she helped me pick out the perfect car for all my car needs. So easy to talk to and she helped me ge Jasmyn was so helpful! As a first-time car-owner, she helped me pick out the perfect car for all my car needs. So easy to talk to and she helped me get exactly what I wanted. It's like I've known her my whole life! Thank you Jasmyn! More
by AmyK1997
Employees Worked With
Jasmyn Woodland
July 10, 2018
Top notch service! Very helpful and knowledgeable. Have went above and beyond many a time to make sure my vehicle was taken care of. I could not be more pleased with th Very helpful and knowledgeable. Have went above and beyond many a time to make sure my vehicle was taken care of. I could not be more pleased with the service and parts department that the dealership. More
by carljo
Employees Worked With
Shea Paquette, MATT SCHAFF
