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Grande Prairie Chrysler Jeep Dodge

Grande Prairie, AB

4.8
2,639 Reviews
Located in Grande Prairie, AB, Grande Prairie Chrysler Jeep Dodge is a certified Chrysler Five Star retailer committed to providing the highest level of customer satisfaction while offering the finest selection of new and used vehicles in the country. Grand Prairie Chrysler Jeep Dodge "HOME OF THE $100,000 GIVE-A-WAY" also "WHERE THE PEACE COUNTRY COMES TO SAVE".
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11448 Westgate Drive

Grande Prairie, AB

T8V 8L2

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Showing 2,639 reviews

June 21, 2015

Service department scam artists. Took my car in to get some work done. They tell me the rotors need to be replaced. I said ok but it should be under warranty from being replaced 6 mo More

by User33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Jenna Farrell, Ryan Prince, Danielle Mathieson, Donald Teal, Kevin Friesen
Jun 22, 2015 -

Grande Prairie Chrysler Jeep Dodge responded

Grande Prairie Chrysler Jeep Dodge participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. After reviewing your concern we have gone back into our system to try and locate the service advisor and technician that was working with you so that we could use your situation as a teaching tool to re-train these individuals. After investigating we have not been able to find any information regarding your visit. We take the concerns you have listed very seriously and would like the opportunity to work with you to earn back your trust and business, but further more we want to ensure all future guests do not have the same experience. If you would be so kind as to contact the Service Manager directly, Mr. Brent Bohnen at 780.532.3560 so that he can learn more about your visit and work with you to rectify your concerns. I am grateful that you have brought your concern forward, as we strive for 100% customer satisfaction 100% of the time.

Jul 05, 2015 -

User33 responded

Can't find my information in your system? I've given you my information and you haven't contacted me or even acknowledged that I was in fact a real customer and this really happened.

June 20, 2015

My first time buying a car was awesome I went into the dealership not really knowing what I would like to be. A friend of mine was in the process of buying a truck and was informed of the f More

by Speedy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Reber
June 19, 2015

great experience I had a great experience with the auto group, was looking for a new car and found my dream car. Vance did an amazing job meeting with me around my cra More

by carljo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vance Ridsdale
June 18, 2015

Best buying experience ever I am an continues customer with the Gp auto group and my last purchase was the best !!!!! Right from start to finish. Corey Lavoie was very helpful wi More

by Shanin
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brittany Sinkevich, Christopher Falls
June 16, 2015

Great Experience!!! Our experience from this dealership, start-to-finish, was professional and customer focused. Sheldon and Kerry managed our purchase and we are very p More

by aurelius12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sheldon Gray, Kerry Kaban
June 15, 2015

Jordan has helped us out twice now Would recommend going to him at anytime he stays late, or offers to pick you up if you need to and most importantly kept the kids happy and busy willi More

by Mandykeip
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nikki Schierman
June 13, 2015

excellent dealership The dealers here are very friendly, polite, and they appear to care about their customers. They work with you to get you what you want, great prices, More

by RyanP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan Gage
June 12, 2015

Excellent Service!!!! I would like to thank Don Clarkson for making this one of the easiest and stress free vehicle purchases I have had. He went over and above to ensure More

by SUV 2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Sinkevich, Dylan Gage, Christopher Falls, Don Clarkson
June 04, 2015

First Time Buyer I had no idea what I wanted except what my payments could be and what interest I had in mind . I let them know what my wants were and was in and out w More

by Dino73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tim Horcoff
June 02, 2015

First time buyer Understood what I was looking for, and was not pushy towards other vehicles. Made the experience enjoyable and has since followed up with me regarding More

by cs123
Customer Service
Friendliness
Recommend Dealer
Yes
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