Go Nissan South

This dealership doesn’t deserve any stars. The experience my family and I had was terrible along with the way the sales management attempted to handle it. Not only were we being bullied by the management sta my family and I had was terrible along with the way the sales management attempted to handle it. Not only were we being bullied by the management staff, our intelligence in the auto industry was being questioned and an unsafe vehicle was being pressured to purchase. We found a 2015 Honda Pilot online and from the description listed on Go Nissans website and receiving the inspection paperwork, the vehicle looked clean and a $1000 refundable deposit was given on the terms of pending test drive. My family and I drove to Edmonton from Calgary to take a look at the vehicle, upon arrival we expected the vehicle to be cleaned and sanitized with all the COVID-19 guidelines currently in affect. Not only was the vehicle dirty, it was missing floor mats, there were stains on the roof and it smelled, this contradicts what is listed on their website as I quote it says “Enhanced sanitization wipe down for all service and test drive vehicles”. When we went for a test drive we noticed the vehicle pulling hard to the left and the steering wheel had to be turned quite a bit to have the vehicle drive straight. The vehicle inspection that was provided to us stated that the vehicle has no issues at all, so this is where the red flags started to appear. We arrived back to the dealership and tried to work out a solution to get the alignment fixed and offered to return and pick up the vehicle the following weekend. We were told that the service department was closed and the vehicle would be sold as is. After several attempts to negotiate a resolution, the sales management team kept making excuses about the alignment and were forcing us to purchase the vehicle. The finance department was pushing me to purchase the extended warranty for $4600.00, when I advised her I work in the auto industry and understand how the extended warranty works, she reduced it to $2600.00 for 40,000km of coverage. I was also told that the issue with the vehicle could be repaired on the warranty once it was purchased. Why should I have to use warranty on an existing problem, there’s a term called fraud for situations like this and the entire Go Nissan Management and Finance Team stand behind this and are okay with ripping consumers off and taking advantage of customers that might not have any knowledge about vehicles. I requested for my deposit multiple times and was told that that accounting department was closed on Sundays and it was not possible to return. I called my cousin who has been a certified mechanic for +10 years to come test drive the vehicle and provide me with his opinion. While I was waiting at the dealership for him to arrive and communicated with the finance staff, they stated that my “lifeline” was on the way. Not only was that an inappropriate and unprofessional comment to make, it also confirms that there is something wrong with the vehicle that they are not disclosing and worried that a mechanic would find. Once my cousin arrived he took it for a drive and we couldn’t even make it onto a main road without saying the vehicle was not safe and that is was pulling hard to the left. In his honest opinion he told us to get the deposit back and to leave, it wasn’t worth it. When we requested for the deposit back again we were being bullied by Sneil Minhas and again were told he could not refund it and that we had to purchase the vehicle. We asked to see the First Canadian Protection Plan and with hesitation we were advised it wasn’t’ available. How can a dealership sell a vehicle without having the FCPP on hand? I’m sure AMVIC would be pleased to hear that. We were told the vehicle would go for a 3rd party inspection at Go Honda, that is not 3rd party as Go Honda is under the same corporation. We were also told that the tire pressure was causing the pulling but a pressure gauge was not available so we offered to head over to Canadian Tire and purchase one but they found one magically. There were no issues with the tire pressure and again we requested for our deposit back and were told no. We went on another test drive with Alix Naim (Assistant Manager) and he drove, my cousin sat in the front and pointed out the issues, immediately Alix got defensive and said “Bro, this is not pulling, this is called steering off centered” First of all, we are not your “bros” we’re paying customers, and you would never treat your bro like that. Secondly Alix didn’t even know how this supposed “steering off center” would be fixed. My cousin advised him that the vehicle needed an alignment and again Alix jumped in and said “no bro you don’t know” he again questioned the experience and opinion of a mechanic. We arrived back to the dealership and Sneil finally decided to return our deposit. It’s interesting how we were told accounting was closed on the weekend so the deposit couldn’t be returned but then the receptionist transformed into an accountant and was fully capable to return the $1000.00 deposit. Our experience with Go Nissan South was very disappointing, as I was purchasing a vehicle for my elderly parents and want them to feel safe. The only positive was that our sales associate was kind and tried his best. Sneil Minhas and Alix Naim have no experience or knowledge about the auto industry and consistently pressured us to close the sale. We were disrespected by them, treated poorly and at the end of the day, if a customers doesn’t want to buy the vehicle just return the deposit and call it a day. There is no need to bully, and use greasy sales tactics against customers who know what they’re talking about. Unfortunately there will be a family that walks out of that dealership with that Honda Pilot as I can assure you the issue will not be fixed and that will just be the beginning of their problems. More

Tried to buy a used car at Go Nissan South this month. Brutal experience. Despite their website promise that "We don't charge extra fees for pushing paper around a desk or printing forms. What you see i Brutal experience. Despite their website promise that "We don't charge extra fees for pushing paper around a desk or printing forms. What you see is what you pay, plus GST" that statement is NOT true. They insisted that I pay an extra $600 for an AMVIC etching fee that I did not ask for nor wanted. Avoid this dealership. Misleading advertising. More

We were greeted by Anup Varma (sales rep.) of Nissan south, Edmonton and he made us feel comfortable at the showroom and showed us all details of 2018 Nissan Murano Platinum. He was very informative an south, Edmonton and he made us feel comfortable at the showroom and showed us all details of 2018 Nissan Murano Platinum. He was very informative and answered all aspects of the Murano. We will (may) be coming to your showroom again when the time comes. More

i have been referring my friends to Richard Bordallo and i have been referring my friends to Richard Bordallo and they are all satisfied clients. Very friendly and accomodating.Thank You for the Great servi i have been referring my friends to Richard Bordallo and they are all satisfied clients. Very friendly and accomodating.Thank You for the Great service! More

Misleading, dishonest and rude. I purchased a use vehicle from Kim and Kyle. I looked up online to make sure it had a remote start, keyless entry and upgraded sound system....lo and behold, it did not have a from Kim and Kyle. I looked up online to make sure it had a remote start, keyless entry and upgraded sound system....lo and behold, it did not have a remote start, keyless entry or upgraded sound system. I decided that if they would throw in a remote start for no extra cost that I would take the vehicle anyways. They claimed that I would pay not extra for the remote start...what did they do you ask?..charge me for it. I complained and nothing was changed. I paid for it anyways because I was sick of arguing. Next they charged me for VIN etching that I was told was included...it was not. Anytime I talked to Kim she was defensive when I had a question, knew nothing about the vehicle she was selling me and even laughed at me when I said there was no etching on any of the windows...and I quote, "you can't see it...haha"...like what? Did she write it in the air? Is this pretend? Anyways.. I ended up paying for 1600 dollars worth of things that I was misled or lied to about. Tried reporting to AMVIC but they needed the original ad which GoNissan took down promptly. My previous experience with GoAuto (Hyundia South) was great, no extra charges or anything extra I didn't want. This experience at GoNissan South was honestly awful. Buying a vehicle is suppose to be fun and exciting and it was such a headache. Go somewhere else. ALSO...do not get the antitheft transfer, its garbage. Take your time, read everything. If you don't agree with what they have to say for pricing, WALK AWAY. More

I bought a used 2019 rogue. Was very pleased that Kyle was able to swing us the deal to get the vehicle yeah thanks alot was able to swing us the deal to get the vehicle yeah thanks alot More

Dishonest and misleading. I took my vehicle into Go Nissan to have a very specific problem diagnosed. The problem, as provided to Go Nissan, was "There is a front vibration occurring when turning at lo Nissan to have a very specific problem diagnosed. The problem, as provided to Go Nissan, was "There is a front vibration occurring when turning at lower speeds". The diagnosis I received was the transmission needs to be replaced. This was determined by the characteristics of the transmission fluid. Upon examining the transmission fluid, the tech, Cody Junck, concluded that there was ATF in the transmission instead of proper CVT fluid, and this is causing the vibration. I was quoted $7,176.98 to replace the transmission and solve my problem. In addition, I was provided with a quote for an additional $5,631.12 in repairs that Go Nissan felt I could use. The diagnosis of the vibration was wrong. The transmission was flushed several months prior with the correct fluid. As such, I didn't agree with Go Nissan's diagnosis, and so I had independent journeyman tech take a look. He determined that the issue was a seized front universal joint on the rear driveshaft. In the end, I purchased a used driveshaft for $375, installed it, and the problem was fixed. I spoke with Go Nissan about their diagnosis. I insisted the transmission contained the correct fluid. I offered to provide evidence of this. Go Nissan's response, in a nutshell, was that while I did not get the diagnosis I brought my vehicle in for, I did receive a diagnosis, and that should be good enough. I didn't accept that response and in the end, the service manager ended up hanging up the phone on me. I reached out to the parent company, Go Auto, however, they would not respond back to me. I filed a complaint with the Better Business Bureau, but they too have not responded to me. In the end, I feel the service received from Go Auto was dishonest and misleading. They charged me for something I did not ask for, they were not able to solve my problem, and they tried to sell me parts and services I did not need. The competency of the Go Nissan Techs needs to be brought into question. While I can tell you to be very careful when looking to Go Nissan to solve issues with your vehicle, I wish I could give you a better option not to have to be subjected to these sorts of business practices. I am yet to find a trustworthy alternative to vehicle maintenance. I don't recommend taking your vehicle to Go Nissan for service. I also would caution you should choose to do business with any Go Auto dealership. As for the Business Better Bureau, I don't understand their role - I don't see any value. More

What a bad experience the first time with any dealership. Bought a used car and I mention that the engine has some oil on it and they took it back shop and clean it and told me that nothing is leaking. Our S Bought a used car and I mention that the engine has some oil on it and they took it back shop and clean it and told me that nothing is leaking. Our Service member checked it. I was out of province buyer and when I took the vehicle for inspection. They found oil leaking from the engine as well as from the filter. Both leg structs need to be replaced and when I contact the agency there are not even replying. The inspection sheet is like a lie because they take it as a formality paper. I am going to file a complaint in AMVIC and asking why even they need that paper if they do not honor it. Never advise anyone to buy a vehicle from them. More

Bought new Nissan Roug 2020, Battery was dead as I got home. Called dealership several times with very very poor customer service. Not recommended at all. home. Called dealership several times with very very poor customer service. Not recommended at all. More

Just purchased a qashqai 2020. It was a nice car, thanks to Richard n Adam for their help.👍👍👍 I appreciate all your time,smile and patience to get a good deal. Highly recommend this to Richard n Adam for their help.👍👍👍 I appreciate all your time,smile and patience to get a good deal. Highly recommend this dealership.😁😁 More