Go Langley Subaru

Lied to. Service was great when dealing with the e-commerce specialist vie phone, email and text. He had the exact car I wanted in the compound, and we negotia Service was great when dealing with the e-commerce specialist vie phone, email and text. He had the exact car I wanted in the compound, and we negotiated a price and a pick up date. I supplied a credit card number to hold the car, and the General Sales Manager was to call me by the end of the day to do paperwork, financial applications, etc. When I had not heard from the Sales Manager by the end of the day, I called him. Mr. Sales Manager informed me that he had already told the e-commerce specialist that there was no such car in BC, but that he could potentially find one out of province and freight it in. So, the e-commerce specialist lied to me and took my credit card info for some reason or other. A text to the e-commerce specialist asking him to destroy my credit card info was not responded to. An email to the Dealer Principle 24 hours ago asking him to confirm that my credit card info had been destroyed has not been acknowledged. So, this just leaves me to check my credit card activity daily for unauthorized transactions. More

rip off The services and costs associated with routine maintenance were outrageous. The rear brakes were replaced too early and front brakes were recommended The services and costs associated with routine maintenance were outrageous. The rear brakes were replaced too early and front brakes were recommended with at least 7 mm of pad left. More

Horrible all around Our entire experience at Wolfe Subaru has been terrible. From the day that we bought our new impreza to the day we stopped going to the dealership. Our entire experience at Wolfe Subaru has been terrible. From the day that we bought our new impreza to the day we stopped going to the dealership. Unfortunately while we do like our car, it has been plagued with issues and as such has required a great deal of warranty work. This has lead to numerous visits to the dealership all of which were terrible. While I will not go into the specific details the issues were always the dealership always having an excuse or justification for not correcting the issues, being dishonest, and not only being condescending to my wife, but actually belittling her. It is certainly not okay to treat people this way. While you expect car dealers to be a bit sleazy, to treat people as they have is completely unacceptable. We will never set foot in a Wolfe dealership again. More

Wow, talk about not backing your product! After owning 12 different Hondas,(Acuras) and toyotas and experiencing exceptional product representation and support my wife and I were Extremely in After owning 12 different Hondas,(Acuras) and toyotas and experiencing exceptional product representation and support my wife and I were Extremely in awe over Subaru and Subaru Canada's lack of support for their product! After the Motor going at only 120,000kms with no indication or warning whatsoever they would do zilch to compensate us. NOT EVEN TRADE TOWARDS A NEW WRX! Our impreza motor had plenty of oil after my recent synthetic oil change and Wolfe wiped off the dipstick and sent me a picture....my mechanic as well as ourselves could Not believe this was happening! It's amazing what companies will do to their reputation and customers to save a $4800.00 repair bill! Besides, if the motor was low on oil the oil indicator light would have come on as a warning.....No such indication as the motor had plenty of oil. Needless to say my new 2014 vehicle is not a subaru and has a 200,000km warranty for 8 years! More

This service was a followup to install accessories in a new vehicle. The service department was listed as opening at 8AM. I had my vehicle there at 7:15 and booked in by 7:30. Jeff, with coffee in hand, new vehicle. The service department was listed as opening at 8AM. I had my vehicle there at 7:15 and booked in by 7:30. Jeff, with coffee in hand, said he has always been there at 7:30 for the last ten years. He inspected the vehicle to make sure everything was up to par and proceeded with accessory installation. I went to see a new doctor last month and I asked the employees how they liked the doctor . One said the shortest employee had been there for over 10 years and that would tell me all I needed to know. That's the same way I feel about the service at Wolfe Subaru in Surrey, B.C. More

A very pleasant buying experience for both my wife and myself from Wolfe Subaru in Surrey, B.C. My first intention was to definitely buy an almost new demo vehicle from the U.S. I had done a fairly thorou myself from Wolfe Subaru in Surrey, B.C. My first intention was to definitely buy an almost new demo vehicle from the U.S. I had done a fairly thorough internet search to gather all the information I needed to make an informed purchase for my first Subaru. As I started to crunch the options and numbers after talking to dealers from Bellingham to Seattle, I found it was difficult to make a Canadian and U.S 2014 Forester comparison because the packages were too different. Also, two very significant factors was the extra 6% duty I would have to pay because since the Forester is made in Japan, it does not fall under NAFTA like the Outback which is assembled in the U.S. Just as disappointing is that none of the 2014 Foresters in the U.S. have pedal shifters. THIS IS MAJOR. Their automatic transmissions have drive/low, while the Canadian’s (other than the base model) have drive/manual along with the pedal shifter. Buy the time you add your regular duty and fees along with Canadian taxes, the price difference was reduced to not making it worth my while. Then on re-sale, you have a steeper depreciation rate to deal with. Being determined it was a Forester for me, I phoned several dealers within the lower mainland to get a feel for who I wanted to deal with. After the calls, including Vancouver Island, I was prepared to deal with three dealers, so started by going to the closest one, which was Wolfe Subaru. I asked for the most senior sales person (previous purchase experiences taught me this was a better way to go – just make sure you have somebody that “gets it”) and ended up with Shaunna Haidar whom I found to be very informative and best of all not pushy. She never even asked my name for follow-up. Subsequently I contacted the other two Subaru dealers, including one on the Island, and decided it was Wolfe Subaru I wanted to deal with. Shaunna wasn’t around for my second visit so I talked to Jay Shead, the sales manager. Very shortly into our conversation I came to see he wasn’t giving me a sales snow job about pricing and buying/selling details. I hate the two-way nickel and dime purchasing. I’m glad we didn’t have to get into it. Once the financial stuff was dealt with, there were no surprise costs. I was disappointed Subaru doesn’t have much of any cash incentives, but they did move a bit on pricing. I also thought they could have done better on my trade in. Shaunna continued to deal with me once the vehicle came in and explained step by step, all the features of the vehicle. The last thing she said was that if I ran into any trouble, day or night to give her a cell call and she would probably help me solve whatever my problem was sooner. Twice through various stages of the purchase, which lasted a few days, Jay asked me if everything was OK and if there was anything he could do. I am a senior citizen and was buying what might to be our last car. I have bought many cars in my days (first one was a used 1935 Chrysler) but have for the first time encountered a truly “make you feel good” car buying experience. I will write a parts and service review once that becomes necessary. Thanks Shaunna and Jay, you made my wife and I feel like family. Now I expect this Forester to live up to its reputation, especially after having recently swept the boards for safely awards. Jerry More

Was completely deceived by manager, after paying hundreds of dollars more for a new subaru in a specific colour I wanted, the manager (two days before pick up date!!) phoned to say the colour I selected was of dollars more for a new subaru in a specific colour I wanted, the manager (two days before pick up date!!) phoned to say the colour I selected was no longer available but they would not return the premium I paid for the colour! what! First of all I don't even think I should be paying extra to choose a colour, even if all subarus are made in japan. Second, after I had PAID more for a colour, they refused to return my money and basically tried to threaten me to say that if i didn't agree the deal was done. At this point I had already traded in my car and I was already so excited anticipating my new car. Obviously I didn't want to go through the whole negotiation process again. I will never, ever go back and never, ever recommend anyone to deal with this unethical business. Also, when I went they had a Better Business Bureau sticker on their door but when I called BBB, they said this business had never registered with them. Fraud indeed. Only positive: Lady salesperson seemed nice and genuine, its the manager that was the issue. More

The customer service we received here was very good - while we were SHOPPING. After we PURCHASED, however, that's a different story. No more promt return phone calls, or e-mails - regardless of who y while we were SHOPPING. After we PURCHASED, however, that's a different story. No more promt return phone calls, or e-mails - regardless of who you contact, whether it be the salesperson, the sales manager, or the dealership owner. The customer is left hanging. This alone would deter me from purchasing here again, or recommending this dealership. There are a lot of other dealerships to choose from. There is a much longer story here, but not enough room to write it all. Contact me at adouglas@tru.ca if you are interested. More