Go Langley Subaru

Always helpful A friendly company making it comfortable to ask the simplest question and they go to extraordinary lengths to satisfactorily answer them Really appre A friendly company making it comfortable to ask the simplest question and they go to extraordinary lengths to satisfactorily answer them Really appreciate their attitude toward the customer. More

Total lack of care Driving my 2017 WRX on the highway it died and would not start again for about half an hour, nearly causing a serious accident. Took it to Wolfe Subar Driving my 2017 WRX on the highway it died and would not start again for about half an hour, nearly causing a serious accident. Took it to Wolfe Subaru who said they couldn't do anything as there were no stored codes so all they did was a visual inspection. No concern was shown that the car died and left me in a dangerous situation. Car ran okay for a while, then started to cut out and be difficult to restart when stopped in traffic and when driving. Car went back twice more. They suggested that when it died and had a warning light I should drive it straight to the dealership, not practical when I have to get to work and have no desire to endanger myself again when it dies on the highway. On it's next visit they decided it was the battery, which they changed, but it did not solve the problem. The car was then kept by Wolfe for over a week, so they could replicate the problem, but as there seems to be no rhyme or reason to when it happens, that was a long shot. They found an error code in the history which showed a problem with airflow so my husband suggested they took off the air box and checked the filter. The person he spoke to stated that it would have been replaced at the last service, but when he checked it had not. The sum total of their suggestions was that the clutch was heavy and they thought that I was stalling it in traffic. An interesting point as I have owned the car for well over a year and haven't stalled it before, the problem also occurs when my husband drives it, perhaps by some odd twist we have both spontaneously forgotten how to use a clutch, after many years of driving manual cars. It also by no means explains why the car dies whilst driving and when stopped in neutral, the clutch is not in play at that point?? They have suggested we need a new clutch which will cost us 3k, does that speak to the quality of Subaru parts when the battery and clutch need replacing in a car that is two years old with less that 40K on the clock? The whole no codes, can't do anything, makes me wonder if they employ computer techs rather than mechanics, what happened to examining the engine thoroughly to find the problem. Complained to Subaru Canada who just repeated what Wolfe said. They then called and said the car was ready to pick up, with no explanation as to what they had done to solve the problem. The final straw was when my car was returned there was two dirty coffee cups left in it, complete lack of care! More

New tires and timing belt. As my Subaru is older (12 years) I count on the service department to advise me of any potential problems. I have been very satisfied with the service As my Subaru is older (12 years) I count on the service department to advise me of any potential problems. I have been very satisfied with the service i have received. More

Excellent Service Advisor i.e. Nathan Lawrence Saved me unecessary expense of changing my Subaru Forester water pump. Also simple suggestion of drain holes in my headlights i.e. Nathan Lawrence Saved me unecessary expense of changing my Subaru Forester water pump. Also simple suggestion of drain holes in my headlights instead of sealing .😁😁😁 More

Excellent Experience! We stopped in To Langley Subaru to just take a look at a Crosstrek. We weren’t really intending on purchasing anything. The blue one we hoped to see w We stopped in To Langley Subaru to just take a look at a Crosstrek. We weren’t really intending on purchasing anything. The blue one we hoped to see was not available. Kelly Vistica, a Sales rep came over to help us. There were no blue ones on the lot so he went out to the lot and got us a silver one same model for us to take a look at. When he pulled up in it we fell in love...what a beauty! We took it for a drive and decided after 4 years of looking for the right car this was the car for us. We went in the next day made a deal and now she’s ours. Kelly was truly fantastic and we highly recommend you go see him for you new car needs. All of the people we met there were welcoming and kind. Just a great experience all around! More

We love our Outback, it has everything we were looking for! Our sales person was very helpful, if he didn’t know the answer to our question he went and found out! We had great service all around, financing gave Our sales person was very helpful, if he didn’t know the answer to our question he went and found out! We had great service all around, financing gave us quite a few options and we decided to lease, and they arranged for a insurance broker to come , our sales person was very patient with us when he went over all the instruments and computers in the car can’t say enough about Matt Painchaud. Love my Subaru Outback More

They made magic happen We went in looking to buy our next forever car, and were greeted with smiles and great service. We got exactly what we were hoping for, with no hassle We went in looking to buy our next forever car, and were greeted with smiles and great service. We got exactly what we were hoping for, with no hassles or pressure tactics. Kelly did a superb job in finding the vehicle that ticked all the boxes. Bravo Wolfe Subaru! More

Great experience with Subaru. Kelly is very helpful , courteous and although new to the car sales industry he tried his best to answer my questions. He made me feel at ease and co Kelly is very helpful , courteous and although new to the car sales industry he tried his best to answer my questions. He made me feel at ease and confident on choosing the right vehicle for me. Thank you. More

Month end so dealership was busy. In spite of everything going on Kelly took the time to explain everything and advocate for me to get a great car. The car was for my wife's birthday. I will recommend the going on Kelly took the time to explain everything and advocate for me to get a great car. The car was for my wife's birthday. I will recommend the dealership to my friends and family More

Excellent service I took my car back to the service center since I found the problem continuing. All gentlemen (Jeff, Darrel, and Marshall) were very kind and helped me I took my car back to the service center since I found the problem continuing. All gentlemen (Jeff, Darrel, and Marshall) were very kind and helped me very well. More