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Go Langley Subaru

Surrey, BC

4.2
533 Reviews

19372 Langley Bypass

Surrey, BC

V3S 7R2

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533 Reviews of Go Langley Subaru

December 31, 2019

My visit was ok. My car was not vacuumed like promised and it definitely could have used it , but the guy who I dealt with was great. Even if they were short staffed they shouldn’t have slacked off and m More

by renevocioni
Recommend Dealer
No
Employees Worked With
Matt Painchaud
Jan 06, 2020 -

Go Langley Subaru responded

Thank you for taking the time to share your feedback with us. Sorry to hear that the complimentary car wash and vacuum that we offer with every servicing was not completed during your recent visit. We will be sure to follow up with our team. Please feel free to contact our Service Manager, Jeff at 604-534-2660 so we can make things right. Your satisfaction and business is important to us. Thank you

December 30, 2019

Progressional, customer focussed, friendly service/sales team. Bought the car we wanted, any issues were ironed out quickly and satisfactorily. Good experience with Wolfe Subaru in Langley. More

by Ed
Recommend Dealer
Yes
Employees Worked With
Scott Miller - 5 stars, Wolfe Auto Group, Jay Shead
Jan 07, 2020 -

Go Langley Subaru responded

Thank you for leaving such a nice review, Ed. We couldn't be happier knowing that you enjoyed your car-buying experience at our dealership. We appreciate the time you took to acknowledge Scott, Jay and our entire Wolfe Subaru Langley Team for their professional, friendly and customer focused manner. We can't wait to share your thoughtful comments with them. Congratulations on your new Subaru. We wish you many safe travels in it! See you next time.

December 17, 2019

No issues with dealership. They let me borrow a test drive ascent over night knowing I would put a few km on it. Your sales department was good. Sometimes dealerships forget that the commoners have acce More

by mmfiddler
Recommend Dealer
Yes
Employees Worked With
Chantelle Gillespie , Wolfe Auto Group
Dec 30, 2019 -

Go Langley Subaru responded

We appreciate the time you took to share your thoughts and feedback with us, mmfiddler. Thank you for acknowledging our team for providing you with great customer service. Please feel free to reach out to our Group General Manager, Marc Livingstone at 604-534-2660, if there is anything we can help clarify regarding your concerns. We are more than happy to assist you. See you next time.

December 17, 2019

Very courteous, polite and professional. Car ready when promised. Were called before they did any extras. Car washed and lightly cleaned. Had courtesy car for several hours. More

by woolyj
Recommend Dealer
Yes
Employees Worked With
Nathan
Dec 30, 2019 -

Go Langley Subaru responded

Thank you so much for the kind words, woolyj. We truly appreciate the time you took to acknowledge our Wolfe Subaru Langley Service Team for being courteous, polite, professional, thorough and efficient. So glad you were happy with the car wash and convenience of having a courtesy car during your recent visit. Thank you for choosing our dealership for all of your automotive needs. We look forward to your next visit. Have a wonderful day.

December 12, 2019

Good experience here at Wolfe Subaru. We knew what we were looking for and did our own research ahead of time. We presented what we viewed as a fair offer and also had a number in mind for what we expec More

by Jamie
Recommend Dealer
Yes
Employees Worked With
Kelly Vistica
Dec 30, 2019 -

Go Langley Subaru responded

We can’t thank you enough for the five star review and kinds words, Jamie. Hearing that you had a great experience at our dealership is the best thing we could hope for! We appreciate you taking the time to acknowledge our Sales Consultant, Kelly for making your vehicle purchasing process pressure free and straightforward. He will be elated to see your feedback. Your recommendation also means a lot to us. We value the opportunity to do business with you and we wish you many happy miles in your new car. We look forward to working with you again soon.

December 11, 2019

First time disappointed. Subaru gave me a rental, I asked them to charge me $10 extra for gas due to a late return they did not and hertz had to overcharge me. It was understood by all that I cannot night dr More

by claywithval
Recommend Dealer
No
Employees Worked With
Do not know their names, Wolfe Auto Group
Dec 12, 2019 -

Go Langley Subaru responded

We value our customers and truly appreciate the time to share your opinions with us, claywithval. Please contact our Group General Manager, Marc Livingstone at 604-534-2660 at your earliest convenience so we may fully understand your grievances and particular situation with the rental. We want to work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you.

December 09, 2019

very satisfied with the service at the customers counter. Everything was as promised, the repair was done in reasonable time and the vehicle was washed and cleaned More

by goldiesg
Recommend Dealer
Yes
Employees Worked With
Wolfe Auto Group
Dec 30, 2019 -

Go Langley Subaru responded

Thank you for the perfect rating and feedback. We appreciate the time you took to praise our Wolfe Subaru Langley Service team for providing you with great customer service during your recent visit. So glad you were happy with the complimentary car wash and vacuum we provide with every maintenance appointment too. We appreciate your business and look forward to assisting you again soon, goldiesg.

December 07, 2019

I'm not happy with the service I went there to fix the airbag recall but they are not Careful they scratched my dush board .and they don't tell me . More

by gilrose77
Recommend Dealer
No
Employees Worked With
Not listed
Dec 11, 2019 -

Go Langley Subaru responded

Thank you for taking the time to provide us with this feedback, gillrose77. We apologize for your frustration. We would like to look into your concerns and discuss this with you further. Please do not hesitate to contact our Group General Manager, Marc Livingstone at 604-534-2660. Our client’s happiness and business is important to us.

December 06, 2019

Marshall was concise and efficient, he helped get my sti back on the Rd quickly. He set realistic expectations and saw them through. Thank you Marshall and mechanic Brian! More

by Marco
Recommend Dealer
Yes
Employees Worked With
Marshall, Nathan, Connor
Jan 07, 2020 -

Go Langley Subaru responded

We are incredibly grateful that you took the time out to leave us this five star review, Marco. Customer satisfaction is our top priority and we are so glad that our Marshall and Brian from our Wolfe Subaru Langley Service Team demonstrated that during your recent visit. We will be sure to let them know how much you appreciated their thorough and efficient customer service. We value your business and look forward to serving you again.

December 06, 2019

Matt was Awesome Matt was very friendly and guided me through all the process efficiently. He helped me get the model I want with a good deal. Thank you, Matt, for all More

by Pras
Recommend Dealer
Yes
Employees Worked With
Matt Painchaud
Jan 07, 2020 -

Go Langley Subaru responded

Thank you for taking the time to leave us such a great review, Pras. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving Matt this proverbial pat on the back and praising him for being friendly, helpful, efficient and for making your car-buying experience positive overall. This will make his day! Congratulations on your new car! We hope you enjoy it to the fullest. Please do come again.

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