Georgetown Kia - Service Center

Oil & filter service interval for our 2021 Seltos. Rodney was the Service Rep. Very busy dealership, lots of cars in for service. Work was done promptly and ahead of estimated schedule. It's a pleasu Rodney was the Service Rep. Very busy dealership, lots of cars in for service. Work was done promptly and ahead of estimated schedule. It's a pleasure dealing with Georgetown Kia, this is our third car from them. Highly recommended. Mark and Maria More

Thank you Georgetown Kia Service Department, for the diligent job you have done in the maintenance of our 2010 Kia Rio. We have been taking our vehicle there for servicing from 2020, and appreciate the diligent job you have done in the maintenance of our 2010 Kia Rio. We have been taking our vehicle there for servicing from 2020, and appreciate the excellent work that has been performed. A special thank you, to their Service Advisor, Rodney, who is very knowledgeable and extremely helpful and professional. Albert & Joan More

Don’t walk, RUN away from this dealership. This dealership is home to worst kind of scam artists you’ll ever encounter. My wife got her 2017 Kia Sorento from this place years ago. A few we This dealership is home to worst kind of scam artists you’ll ever encounter. My wife got her 2017 Kia Sorento from this place years ago. A few weeks ago, we had some engine troubles while driving on the highway. We pulled over & had the car towed all the way from Vaughn to this dealership as this is where we bought the car and thought they could be trusted. A few days later, Rodney from service called my wife and said the engine was toast and it was going to be $16,000 to replace. He did not explain to her what actually happened and when I called him, he told me it was a “engine failure” and our fault for not bring the vehicle to them to do our oil changes. He would not give me any real details. Said he would have to go get the tech to get more details and made it seem like a burden to get the answers we deserved. I didn’t understand how you couldn’t tell someone all details when it was such a costly repair. They immediately wanted us to buy another car from them knowing we still had payments on the car. With the little to no information Rodney was giving us, we felt uncomfortable and made the bold choice to just pay the service bill and have the car towed out from their dealership and taken somewhere else. Lucky thing we did!! The 2nd opinion we had, fixed my wifes vehicle for less than $500 without replacing any engine or any of the lies Rodney told us and she has been driving it with NO ISSUES or engine lights for almost 2 weeks now. My wife did tell the sales guys at Kia Georgetown that we fixed the car and didn't need him to find us a new one. We assume he relayed that to his service team because right after that Daniel, their service manager gave her a call and once she told him the car was fixed, he proceeded to tell her it was just a temporary fix and the problem would come back & that she should bring the vehicle back to Kia Georgetown so they could look at it again. ABSOLUTELY NOT!!! & I couldn’t believe he actually said that after his team just lied about our vehicle being broken/not repairable and pretty much making us think our financial status was about to get really messed up. My wife is pregnant and we are young family. Kia Georgetown made this a very stressful situation for us. From what we can tell, Kia Georgetown didn't even try see what happened to my wifes car. They ran with a story they thought we would believe and even tried to get our car traded in to them for $500. I called the General Manager, Rob, for Kia Georgetown on June 30th and explained this whole story to him. He said he would talk to his team and find out what went wrong. I have heard nothing from him since that day. We will NEVER come back to this horrible place & truly hope you guys go out of business if this is how you treat your other customers. Hopefully this review saves others from getting screwed by Georgetown Kia! More

Went in for oil & filter change and to get updated service actions from Kia for our 2021 Seltos. Alfredo Gama the service Manager was friendly, polite and professional. Service work was prompt and on service actions from Kia for our 2021 Seltos. Alfredo Gama the service Manager was friendly, polite and professional. Service work was prompt and on time. It's a pleasure dealing with Georgetown Kia, this is our third car from them. Highly recommended. Mark and Maria More

Dealership is awful to work with. Service department is full of lies and only tells you what you want to hear. Avoid at all costs Service department is full of lies and only tells you what you want to hear. Avoid at all costs More

Tech Bobby is knowledgeable. I always request for him to service my car. Thank you Bobby and service advisors. I always request for him to service my car. Thank you Bobby and service advisors. More

Had a great experience when getting service completed for my Kia Forte. Service Advisor Alfredo was very patient and knowledgeable awhile explaining all the details. my Kia Forte. Service Advisor Alfredo was very patient and knowledgeable awhile explaining all the details. More

I can't say enough about our Sales Rep Mitch Garber! He sold us our Kia Sorento last summer and it's still the best car (SUV) we have every driven. I ran into Mitch today while I was bringing my car in He sold us our Kia Sorento last summer and it's still the best car (SUV) we have every driven. I ran into Mitch today while I was bringing my car in for an oil change and it reminded me of what a wonderful experience purchasing our car with Mitch's help! He took such great care of us, a fantastic price for our trade in and made all the details effortless. You will be in very good hands with Mitch! More