Georgetown Kia

We purchased our 2012 Kia Sorento in August 2012 from Georgetown Kia. It was “executive driven” and had approximately 15,100kms on it. We were hesitant on purchasing a slightly used vehicle, but Cameron, Georgetown Kia. It was “executive driven” and had approximately 15,100kms on it. We were hesitant on purchasing a slightly used vehicle, but Cameron, our salesman, assured us that the car would have a full inspection and would be handed over in perfect condition. We noticed a few imperfections on the hood and we were told that they would have it fixed before we picked it up. We went ahead with the vehicle and were told it needed to go through the inspection and get the hood fixed and they would call when it was ready. We were told to pick it up on a Friday and upon going to the dealership the hood had not been fixed. They apologized and told me to bring it back and they would have it fixed. We took the car home and on Sunday morning we had a flat tire on the front left. We called the dealership and brought the car in. We were told that we would have to pay for the tire. I asked if they could tell if it was a slow leak or not. They brought the technician out and he said that it was hard to tell for sure but it was likely a slow leak that was there previously. They still made me pay for the repair. We received a phone call from Cameron that he was going to credit our service account for the cost because they should have taken care of that for us. To this day we still have a slow leak in the tire as it was never repaired properly. After feeling like the service department was out to gouge us when we brought it in for a couple of oil changes we decided to have it serviced at a mechanic shop we trusted. At approximately 36,000kms (a couple of weeks ago) we noticed a scraping noise and so we brought it in and our mechanic said that our front brakes had seized. He said that this could happen if the car had been sitting for a long period of time. We drive the vehicle every day, with the exception of when we go on vacation so we knew that it was from when Kia had the vehicle. Our mechanic suggested we bring it to Kia to see if they would cover it under warranty. We made an appointment and brought it in and we were told the same thing, the front brakes were seized and it was caused from the vehicle sitting for a long period of time. Kia quoted us over $150 more than our mechanic to replace the front brakes and they were taking none of the blame. In addition, the fuel economy and fit and finish of the car are also well below what is acceptable. Overall the experience with Kia and the lack of quality in the vehicle is really disappointing. We were excited to give Kia a try with their promises of great quality and a wonderful warranty. Having to completely replace brakes at 36,000kms is normal wear to them, where in our Honda that has over 180,000kms we have only had to replace the front brake pads once. This is not normal wear and tear and should have been caught before we were given the vehicle if a proper inspection had been done. More

I found the experience of buying a car with Georgetown Kia extremely helpful. The manner in which we were greeted from the start was exceptional, everything we wanted, we got! There were no pushy sales ta Kia extremely helpful. The manner in which we were greeted from the start was exceptional, everything we wanted, we got! There were no pushy sales tactics used and the style of sale was definately "whatever we wanted, we got." George helped us get a great deal and was definately within our budget, in fact with his help he allowed us to get a great car for under the budget we had initially laid out. The before, during and after sale experience was exceptional, and considering the amount of times we have bought a car previous to this, this was by far the best and a breath of fresh air from a car dealership. Thank you Georgetown Kia and thank you George for all your help!! Bryan & Katelyn More

Kaz, Mike , Michelle, and Aaron were very helpful in giving me the best vehicle that suits me with great service at a great affordable price. Thanks Georgetown Kia !! giving me the best vehicle that suits me with great service at a great affordable price. Thanks Georgetown Kia !! More

The Georgetown Kia is a very friendly and outgoing place with people constantly wanting to make sure you feel very welcome as well as comfortable. They all seem to run the business ethically, and try their with people constantly wanting to make sure you feel very welcome as well as comfortable. They all seem to run the business ethically, and try their best to make customers happy. More

I visited Georgetown Kia looking for a vehicle to follow the Sedona we had purchased there in 2006. We weren't 100% sure of what size of vehicle to move to and spent a fair bit of time trying out the vario the Sedona we had purchased there in 2006. We weren't 100% sure of what size of vehicle to move to and spent a fair bit of time trying out the various vehicles Kia had to offer. Chris was a friendly, knowledgable and patient sales rep to work with as I identified our family's needs and continued the search for a suitable vehicle. Considering new and pre-owned vehicles in a variety of sizes meant that Chris showed me a lot of cars and had to go on several test drives around Georgetown! Thanks to him I was able to take the time to figure out what I really needed in a vehicle and what features I had enjoyed in my Sedona. I am now the happy owner of a pre-owned Sorento with some style! I am very happy with my purchase and enjoyed the whole experience of purchasing from Chris and the staff at Georgetown Kia. I've been a customer there for 8 years and have happily chosen to continue to be a customer for many more years. Cheers to all of you! More

The overall experience at this dealership was exceptional. Working with Artiom, Kevin and Cameron was a pleasure. Thank you very much! They made our transition into our newly purchased car smo exceptional. Working with Artiom, Kevin and Cameron was a pleasure. Thank you very much! They made our transition into our newly purchased car smooth and enjoyable. Looking forward to dealing with them again! Melanie Belder More

Chris made the experience wonderful. He really worked to get me a fantastic car at a great price Very friendly and courteous. I was very well looked after get me a fantastic car at a great price Very friendly and courteous. I was very well looked after More

Pleasant beyond words. They took the time to identify all my needs and find a car. Although they did not find one, I will be seriously considering them when I will be buying new not far from now. my needs and find a car. Although they did not find one, I will be seriously considering them when I will be buying new not far from now. More

They contacte me by email and phone to notify me of a promotion theyr were having. Although I was not necessarily in the market fo a new car this contact encouraged me to at least check it out. Upon arri promotion theyr were having. Although I was not necessarily in the market fo a new car this contact encouraged me to at least check it out. Upon arrival they covered all the information about the promotion and that they were very interested in buying back my Kia Forte (which I was not too happy with anyway). Shondell was extremely pleasant, helpful, thorough and considerate. I truly felt he was trying to look after my best interests. Together with Ken they made the overall experience this second time around buying from Georgetown Kia very satisfactory. I would recommend them and will give them another opportunity for my business if I am in the market again. Thanks guys. PB More

Very friendly people to work with. Listened to my needs and negotiated accordingly. Went out of their way to get me the SUV that I wanted and although we could not come up with an exact match, did everythi and negotiated accordingly. Went out of their way to get me the SUV that I wanted and although we could not come up with an exact match, did everything they could to satisfy my needs both from a want and a financial perspective. Overall, a great experience and friendly group to work with. More