
Georgetown Kia
Georgetown, ON
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Let me start by saying that Chris was great to deal with in Sales and Tony was a great help when getting to an agreeable figure on my trade in. I traded in my Civic SI for a used Mazda Tribute. Great Price in Sales and Tony was a great help when getting to an agreeable figure on my trade in. I traded in my Civic SI for a used Mazda Tribute. Great Price for a great SUV. During our test drive the truck was making a small noise which we were assured on our deal in writing that this would be looked after. Once the truck was ready for pick up (which seemed to take forever due to the repairs that needed to be done) it was NOT repaired and still make the sound it made while I test drove it. That being said the plates had been changed over so now I had to drive it. On 3 occations I returned this vehicle to Kia for service to figure out what was wrong and had to get a replacement vehicle at my own cost and I also live 45min from this dealership so my time was wasted as well. I purchased the truck in August and the repair was finally completed in the beginning of November. This time I fought with Kia to get a rental at their cost which I had for two weeks while again they tried to diagnose the noise from my truck. In the end Kia took my truck to Mazda only to be told my bottom end of the engine was blown and had to be replaced! After all was said and done the truck is running ok now but what a nightmare. Kia had tried to be extremely helpful when they wanted to but I feel not enought was done by service to fix the problem originally. The sales group at the used office were great and Rodney in service was always polite but not so forth coming with information about my vehicle. I felt this dealership did not have enough employees to accomidate the work load and that the left had no idea what the right was doing. I would purchase from this dealer again :-) More
We purchased our 2011 Kia Sorento in November of 2010. Our first encounter at the dealership was with Mike Corcoran and he was very helpful in explaining the Kia fleet of new vehicles. We decided on the Our first encounter at the dealership was with Mike Corcoran and he was very helpful in explaining the Kia fleet of new vehicles. We decided on the Sorento due to its very large cargo space and because we may use it as a tow vehicle in the future, when our truck wears out. We chose the AWD option for the same reason. We ended up finalizing the sale with Steve Kruzic because Mike happened to be away. Steve was just as helpful and courteous. The Sorento has now traveled over 32,000 km and it still drives as great as the day it was delivered. It performs well under all weather and road conditions and is very comfortable on longer trips. The heated seats are an added treat on cold days. Fuel consumption on frequent trips on the 401 between Georgetown and Belleville is just under 8 L/100km. Overall fuel consumption has been between 11 and 12 L/100km depending on temperature and driving patterns. Regular servicing has been excellent and scheduling has not been an issue. The courtesy shuttle service is much appreciated. We recently stopped into the service department to report a slow leak in one of the tires and they fixed it right away. We are now a '2 Kia Family' - our son and daughter-in-law own a Kia Rondo which has enough room for their Great Dane with enough space left for a car seat for our new grand daughter. Keep up the great works guys and girls at Georgetown Kia!! More
Nice friendly staff, that put the customer above theirselves. Good Deal, quick service, overall a positive experience. Good selection of cars and trucks. This is the 5th vechile purchased from th theirselves. Good Deal, quick service, overall a positive experience. Good selection of cars and trucks. This is the 5th vechile purchased from the group. More
Best experience ever! We did the whole purchase by phone. We're from Ottawa, and we had three representatives from Georgetown Kia assist us. The best customer service ever! They bent over backwards phone. We're from Ottawa, and we had three representatives from Georgetown Kia assist us. The best customer service ever! They bent over backwards to get us into a vehicle we wanted, at the price we needed to be at. Suggest anyone to do the same. If you are serious in buying a vehicle from them, knowing that you will buy, let them know what your needs and requirements are, and they will then work their darnedest to get you what you asked for! I would definately buy from them again and will definately let people know where to get the best service and price....at Georgetown Kia! Level of service is a 13 out 10! You don't find that here in Ottawa! Great job guys and thanks again! Richard and Yvonne More
When i went there, the atmosphere was amazing. Employees were very friendly. I felt welcomed. The GM Tony was of great assistance with overall choice and price of the car. I drove off the lot feeling very c were very friendly. I felt welcomed. The GM Tony was of great assistance with overall choice and price of the car. I drove off the lot feeling very comfortable and proud of my purchase. I would recommend this dealership to any and everyone, their incentives from financing and v.i.p loyalty cards are fantastic. Great Job Georgetown KIA team! More
I bought a new 2011 Forte automatic. I walked in with very specific requirements and Michael C. recommended the perfect vehicle for me. There was very minor haggling over price since it was within range very specific requirements and Michael C. recommended the perfect vehicle for me. There was very minor haggling over price since it was within range and they offered great assistance in terms of financing options. The prompt service, friendliness of the staff and the thorough explanation of the vehicle made for a great experience. I would definitely buy from them again and recommend them to any prospective buyer. More
The customer Service that we have received from Michael C has been great! He is always diligent in getting back to us and working for us, (the customer)!! He understands where his customers are coming from has been great! He is always diligent in getting back to us and working for us, (the customer)!! He understands where his customers are coming from and if we are not happy about something, he will take it further and voice our converns to make them heard. he is down to earth and is very personable. The Service Side needs some definate improvement. More
The staff at Georgetown Kia are very professional and they went above and beyond to make me feel comfortable and like a very special customer. I've have had a very good experience with Georgetown Kia, th they went above and beyond to make me feel comfortable and like a very special customer. I've have had a very good experience with Georgetown Kia, this is my second car that I've bought from them and I will certainly recommend them to my friends and family. More
FIRST OFF THIS DEALERSHIP HAS A HUGE ADVERTISEMENT ISSUE! THEIR WEBSITE STATES PRICES ARE PLUS LICENSING AND HST BUT WHEN YOU GO IN TO SEE THE CAR THEY ADD $399 ADMINISTRATION, $399 FOR NITRO & ETCH (WHAT TH THEIR WEBSITE STATES PRICES ARE PLUS LICENSING AND HST BUT WHEN YOU GO IN TO SEE THE CAR THEY ADD $399 ADMINISTRATION, $399 FOR NITRO & ETCH (WHAT THE HECK IS THAT AND HOW CAN YOU FATHOM CHARGING $399 FOR IT!?), PLUS YOUR CARPROOF $79, OH AND THEY HAVE THE NERVE TO CHARGE YOU $45 FOR GAS WHEN I BOUGHT A TRUCK AND IT CERTAINLY TAKES MORE THAN THAT. I CAME TO PICK UP MY TRUCK. ITS NOT PROPERLY CLEANED, THE LICENSING WASN'T DONE BECAUSE THE MINISTRY CLOSED? (WHY WAIT UNTIL THE DAY OF TO LICENSE IT, THEY HAD ALMOST TWO WEEKS) THE CAR STILL SMELLED LIKE SMOKE ALONG WITH ALMOST EVERY OTHER CAR I TEST DROVE. THEIR LOT IS PARKED TOO CLOSE TOGETHER. YOU CAN BARELY LOOK AT THEIR VEHICLES WITHOUT HAVING A SALES PERSON GET THE KEYS AND PULL IT OUT. THEN IT CAME TIME TO GO TO THE BATHROOM. I WAS AT THEIR USED LOT AND THEIR BATHROOMS ARE DISGUSTING. AS A WOMAN I WOULD NEVER USE SUCH FACILITIES. BOTH THE MEN AND WOMANS BATHROOMS SMELLED LIKE OUTHOUSES. THE WOMANS BATHROOM HAD A BROKEN FLUSHER THAT I ALMOST SLICED MY FINGER OPEN ON. THEY HAVE A WATER COOLER THAT NEVER SEEMS TO HAVE WATER IN IT, OR THERE IS WATER AND NO CUPS. THEY DON'T SEEM TO EVER SALT THEIR LOT. ITS VERY SLIPPERY. ALMOST BROKE MY BACK. NOW ON TO THE SO CALLED "CUSTOMER SERVICE". THE SALESMEN ALL SEEM YOUNG AND POLITE AT FIRST. BUT THEN THEY DONT RETURN YOUR CALLS. THEY DONT RESPOND TO YOUR EMAILS. THEY WONT GIVE YOU A DATE WHEN YOU CAN PICK UP YOUR CAR. THEN YOU GO TO PICK UP YOUR CAR AND ITS DIRTY, SMELLS, AND THINGS LIKE BLUETOOTH THAT WERE PROMISED ARE NOT ACTUALLY ON THE CAR , OR REPAIRS SUCH AS A DENT THAT WERE PROMISED TO BE FIXED ON DELIVERY DATE WERE NOT TAKEN CARE OF TWO WEEKS AFTER THE DATE OF PURCHASE. DONT EVEN GET ME STARTED ON THEIR SERVICE DEPARTMENT. WHENEVER I CALLED FOR AN ISSUE EVEN WITHIN THE FIRST MONTH OF OWNING MY TRUCK THEY BRUSH YOU OFF TO THEIR SERVICE DEPARTMENT WHERE PARTS DONT COME IN ON TIME AND THE JOB TAKES LONGER THAN IT NEEDS TO THEN YOU NEED A RENTAL. I CAN RANT FOR DAYS ABOUT HOW TERRIBLE MY EXPERIENCE WAS AT GEORGETOWN KIA BUT IT WONT GET ME ANYWHERE. GUESS I LEARNED THE HARD WAY. BUYER BEWARE. I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE FOR SALES, SERVICE OR ANYTHING! 5 THUMBS DOWN!!!!! More
I cannot express enough my disgust about how the service I cannot express enough my disgust about how the service department in this dealership operates. First, we purchased a car in June and part of our c I cannot express enough my disgust about how the service department in this dealership operates. First, we purchased a car in June and part of our contract was they were to include fog lights on our car. HOwever when we picked up the car there were no fog logs and we were told we could get them installed within a week. It is now the end of August and I just had them put in after multiple attempts to have them installed. From the beginning of July, I called daily to book an appointment only to be told to call back the next day without being told why. I kept calling for 2 weeks and got the same call back tomorrow and never given a reason why and basically was given run around. I feel I wasnt taken seriously as a female even though I purchased the car. They have a sign that says there dealiership is women certified well I am a women and I DO NOT certify there service department. Out of frustration I had someone else call (a male) and finally he was told that it was because htey didnt have the part in even though I purchased the car a month before. They continued to tell us to call back and they will order the part. Over a month later, at the beginning of August I booked an appointment 2 weeks in advanced to avoid and chance of any problems occurring. Please keep in mind I bought the car over a month and a half ago and my fog lights should have been in the dealership waiting for me fromthe time I bought the car. The day before my appointment, I called them to confirm the appointment from work because I got a call at home from the service department calling me to confirm my appointment. Since this appointment was booked two weeks prior I took the day off work to bring the car in on their down time in the body shop because they told me they didnt fix cars on saturdays even though my cousin bought a car from them the same time we did and had no problem booking the car in on a saturday. When I called I asked them if there were sure the part was in because they called to confirm the appointment and when they checked suprise suprise it wasnt even in!!! So they called me to confirm an appointment to fix my car when they didnt even have the part in. I lost a days pay because I took the day off for an appointment I made 2 weeks prior. Not to mention they were gonna make me drive 45 minutes to the dealership to tell me ohhh we dont have the part...silly us. So finally, 2 weeks past this and much heart ache I was finally able to book an appointment on saturday and I got the fog lights put in today which is 2 months past the date of when i bought the car and they were supposed to be put in originally when I bought the car. Funny Story, I had an 8am appointment this morning to put the lights in they said i would be the first car in and suprise suprise the car didnt go in til 10:30am ad I got it back at noon. WHen I asked what was taking so long they treated me like a female who doesnt know anything about cars. If I was a male they would have treated me differently. These guys have removed all pleasure of buying a new car. The worst part is at no point did they ever try to make things right. One way for me to sum up this service department is sketchy. They are the reason why nobody trusts car dealerships. They treated me like crap. The only one in that dealership that I can honestly say treated me with respect and even came to ask why i was there was the sales assoicate who sold methe car. I will never step foot in this dealership again! My recommendation to the owner of this dealerhsip is to give training to their service department in customer service. Your service department just lost you a large amount of business for a long time More