
Gateway Toyota
Edmonton, AB
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784 Reviews of Gateway Toyota
Excellent service My appointment with Toyota was excellent, professional and quick. Service was great and quick turnaround. Very friendly staff. I will definitely be ba My appointment with Toyota was excellent, professional and quick. Service was great and quick turnaround. Very friendly staff. I will definitely be back for future services. More
Visited the dealership to repair a radio problem The company checked the radio. They ordered a new radio and which was covered under warranty . My toyota corolla was under ECP . They provided me a r The company checked the radio. They ordered a new radio and which was covered under warranty . My toyota corolla was under ECP . They provided me a ride to home and pick me on time and handed me over the vehicle within 4 hours. More
timely service, honest and open communication Recently brought my highlander in for a check engine light; childcare fell through so I had to bring in my baby boy, not an ideal afternoon to spend a Recently brought my highlander in for a check engine light; childcare fell through so I had to bring in my baby boy, not an ideal afternoon to spend at the dealership. Troy in the service department was very empathetic and ensured that our wait was not long for diagnosis. The follow up service my car was in and out within the early hours of the morning. For a mother of 3, speedy service is key; but to leave the dealership and feel as though I've been treated like their own, to have had all the information of the service explained (right down to drawings of the inner workings, ha) that is enough to always bring my vehicle to Troy. Highly recommend! More
Incredible Head Mechanic A few years ago I had an issue with my Lexus SUV that no one could figure out! I took it to Doug at Gateway Toyota and he had the problem all figured A few years ago I had an issue with my Lexus SUV that no one could figure out! I took it to Doug at Gateway Toyota and he had the problem all figured out and fixed! Since then I have taken all of my vehicles to him for all my car needs. I would recommend him for any problem; you will recieve excellent, professional service worth every dollar. More
Out of province inspection work Todd was fantastic on this visit but I was reluctant to go back to this service centre because I received very poor service from another group of emp Todd was fantastic on this visit but I was reluctant to go back to this service centre because I received very poor service from another group of employees when last there. I will be sure to ask for Todd again next time to ensure good service and will avoid the employees who provided poor service earlier visit. More
Service Call Scheduled time was met and service was completed as expected. General inspection overview on winter tires resulted in completing the four wheel align Scheduled time was met and service was completed as expected. General inspection overview on winter tires resulted in completing the four wheel alignment on this visit, which should result in good winter driving. More
"Great Service!" Took my Venza in for a recall. I got an appointment for a time that was best for me. They did have to keep my car over night because of a complicati Took my Venza in for a recall. I got an appointment for a time that was best for me. They did have to keep my car over night because of a complication but everything was handled with expertise. The service was excellent and I would recommend using their services. More
Up Selling I brought my vehicle in for servicing and agreed to certain maintenance services. My audio system no longer has bluetooth capabilities so I was told I I brought my vehicle in for servicing and agreed to certain maintenance services. My audio system no longer has bluetooth capabilities so I was told I would need a whole new audio system which I declined. Approximately 1.5 hours after drop-off, I was called and informed that I would need a battery check, wheel balancing, and a rock chip repair. I declined that battery check, accepted the rock chip repair and questioned the wheel balancing which would cost $129.00. Just a few months prior, Gateway Toyota had replaced and balanced all my my tires and were now telling me I needed a wheel balancing. When I raised this issue, the file was checked and I was told I didn't need a wheel balancing after all. I cannot trust companies that try to to up-sell products and services once they have you in their clutches. This is a dishonest practice and leads to poor customer relationships. I will not use this dealership again. More
First Service with my new truck I got a excellent and professional service for my Toyota Tundra truck at Gateway Toyota. Todd Pringle has an outstanding way to deal with all the pr I got a excellent and professional service for my Toyota Tundra truck at Gateway Toyota. Todd Pringle has an outstanding way to deal with all the problems in his department. Thank you. More
Outstanding service provided by the service team! Doris Blanchard and Troy Vinthers go above and beyond to make their customers happy... Gateway Toyota is lucky to have them!! Keep up the great work, Doris Blanchard and Troy Vinthers go above and beyond to make their customers happy... Gateway Toyota is lucky to have them!! Keep up the great work, Doris and Troy!! More