Back

Gateway Toyota

Edmonton, AB

4.1
768 Reviews

2020 103A St SW

Edmonton, AB

T6W 2P6

Directions

By Type

768 Reviews of Gateway Toyota

December 16, 2015

Service Call Scheduled time was met and service was completed as expected. General inspection overview on winter tires resulted in completing the four wheel align More

by Ava Blizz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Gratton, Chris Schulz, Veronica Russell, Troy Vinthers
December 15, 2015

Up Selling I brought my vehicle in for servicing and agreed to certain maintenance services. My audio system no longer has bluetooth capabilities so I was told I More

by LJB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Veronica Russell
Feb 10, 2016 -

Gateway Toyota responded

We've attempted to get in touch with this customer to help rectify the service received and see what we could do for them, unfortunately, they have not responded to our messages and we are not provided enough information through this platform to do an internal search to reach out to the above client. We strive to do our very best to not only offer great service up front, but if there is any issues that arise, we want to rectify them. I hope that anyone reading our reviews realizes that the volume of positive reviews significantly out weigh the negative ones that trickle in, and we do our best to sort things out when issues arise. As previously stated in our private messages to this client, we'd love to talk to you and determine a possible solution. If you would please call us, I'd love to chat and see what we can do. Doris Blanchard Service Manager 780-439-3939

December 12, 2015

First Service with my new truck I got a excellent and professional service for my Toyota Tundra truck at Gateway Toyota. Todd Pringle has an outstanding way to deal with all the pr More

by Max 2770
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Pringle
December 11, 2015

Outstanding service provided by the service team! Doris Blanchard and Troy Vinthers go above and beyond to make their customers happy... Gateway Toyota is lucky to have them!! Keep up the great work, More

by Happy customer 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doris Blanchard, Troy Vinthers
December 09, 2015

Excellent Service Troy was personable, informative and prompt. The auto service proceeded without flaw. I also appreciated the "extras" - a comfortable spot to wait and More

by MatOne15
Recommend Dealer
Yes
Employees Worked With
Troy Vinthers
December 08, 2015

Outstanding Service All the staff at Gateway are so professional and friendly. They explain everything, are not pushy in terms of what you should have done and make sure More

by Patty789
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Pringle
Dec 08, 2015 -

Gateway Toyota responded

Hello Patty, thank you for taking the time to leave us a great review! We appreciate it and I know Todd will too! See you around next time you're in! Doris Blanchard Service Manager

December 05, 2015

Hanged up on me I came into the dealership to buy a vehicle, after test driving it the sales man Cameron told me the final price and when I wrote on a post it if he c More

by pissedoffrave4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Moses, Rohan Sarju, Cameron VanOirschot
Apr 13, 2016 -

Gateway Toyota responded

I'm sorry to hear that the service you received from our Product Advisor and Sales Manager was less than stellar. We strive to make everyone happy and do our best to accommodate deliveries, however, we do outsource some of the work, which means we work on their schedule, now our own. We appreciate the business and hope to satisfy when you bring your vehicle in for servicing.

December 05, 2015

The Extra Mile for My Highlander Gateway Toyota goes out of their way from the moment you drive in; till the moment you drive away. Two of the Service staff that are exceptional are More

by Cindy21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Certified Technicians , Troy Vinthers, Todd Pringle
Dec 08, 2015 -

Gateway Toyota responded

Thank you for the kind words Cindy, they mean a lot! We work hard to try and keep everyone happy and we're lucky to have people like Todd and Troy on our service team! Hope to see you again next time you're in need of some maintenance work! Doris Blanchard Service Manager

December 05, 2015

Regular maintenance appointment They are so friendly!! You feel like a member of the Toyota family as soon as you drive in the door The waiting area is big and comfortable with coff More

by newfie1965
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Bernier - Service Tech, Troy Vinthers
Dec 08, 2015 -

Gateway Toyota responded

Thank you for the great review! I know Troy and David will be happy to hear the kind words! Hope to see you next time you're around! Doris Blanchard Service Manager

December 05, 2015

Long term service relationship Just wanted to put a few comments in about Troy . When you buy a new vehicle you are also indirectly including the service department in your purchase More

by Thorsten
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Vinthers
Dec 08, 2015 -

Gateway Toyota responded

Thank you for the great review and kind words, Troy truly cares about every customer and relationship he builds with them. We cannot be grateful enough to have him on our team and are glad you took the time to leave a note for him as well. He'll be thrilled to read it. See you next servicing! Doris Blanchard Service Manager

...
58
...