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Gateway Toyota
Edmonton, AB
792 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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792 Reviews of Gateway Toyota
March 05, 2016
Exceptional I came in the other day to service my vehicle. I was very pleased at how well the staff treated me. I booked an appointment with Katie in the service I came in the other day to service my vehicle. I was very pleased at how well the staff treated me. I booked an appointment with Katie in the service department to get some warranty work done and maintenance, she seemed a little confused while explaining what needed to be done but she got me in exactly when it was convenient for me! I brought my vehicle into the service department early, unfortunately I stood by my vehicle for a little longer than expected waiting for someone to help me out, finally Todd came up and took all my information for my vehicle then walked to his desk while I stood there waiting to see what comes next. He then yelled for me to come over, he was a tad short with me when explaining what all needed to be done. He explained that it would take a couple hours and to expect it to be done at the end of the day. So I decided to take a shuttle home, the lady at the front desk was very friendly and smiling ear to ear. My shuttle driver Wayne was by far the best, super interactive and a joy to drive with. he kept a conversation going which I enjoyed instead of having awkward silent rides. I called a couple times to get an update on my vehicle and kept getting put through to service while waiting for Todd. I left him probably two or three voicemail's, it took a while for him to get back to me. I had then called my shuttle driver and he was able to get me in such a timely manner (I was very pleased at that) When I got back to Gateway my keys were at the service desk, there was a bit of a line of people waiting to pick up. The lady there was by herself while service advisers were sitting in the service bay, no help for this girl at all. They just kept bringing her more and more paperwork. She was wonderful at explaining the work that was done on customer vehicles. When I finally got up there she looked a little frazzled but greeted me in such a wonderful way, big smile like she was excited to see me. She remembered me from the morning and had my paperwork and keys all ready to go. She went through my work order, she had a couple questions and asked someone then came back with just what I wanted to hear. Meanwhile in the middle of reviewing my work order she was being yelled at by parts people to take this customers payment. She told them politely that they would have to wait a second as she was already with a customer, he then gave her a sign and rolled his eyes. She continued to keep her focus and ignore the rudeness. I felt like I couldn't waste to much of her time as she had a couple people waiting to pick their vehicles up. She was definitely a pleasure to deal with! I would come back time and time again as long as she is there! More
by Loyal customer
Employees Worked With
Taylor Kaiser, Katie Letts, Todd Pringle, Wayne Zubiak
March 03, 2016
Transmission Issue Resolved My wife and I had five days left on our factory warranty. I brought in our vehicle to get a last checkup before our warranty was up. I mentioned tha My wife and I had five days left on our factory warranty. I brought in our vehicle to get a last checkup before our warranty was up. I mentioned that the transmission always has had a strange sound to it from 60 KPH to 100KPH. Gateway boys checked it out and determined that we needed a new transmission. They were very upfront that they would need the vehicle for up to 3 days to do this right and that a wheel alignment was required after and was not covered by warranty. They had our car for 2 1/2 days and charged a wheel alignment as indicated. No surprizes, no B.S., ride home after dropping off vehicle and a clean car when I picked it up. Not really a fan of big dealerships but have to admit when I have been treated well. Great job Gateway and thanks to Todd and Troy for keeping me in the loop during this process. More
by Gouge14
Employees Worked With
Troy Vinthers, Todd Pringle
March 02, 2016
Love Gateway Totota! Gateway Toyota always ensures my car has what it needs to run efficiently. Whether it be oil changes, contacting me regarding recalls, maintenance or Gateway Toyota always ensures my car has what it needs to run efficiently. Whether it be oil changes, contacting me regarding recalls, maintenance or notice for due services, or even selling me a new vehicle, Toyota is the best. If I could vote in a customer service award it would go to Troy Vinthers. He is exceptional. I have been seeing him for my services as long as I can remember. I have never gone to another dealership or company...Toyota has met the needs I have for a reliable vehicle and top notch service. Thank you! More
by LetsDance
Employees Worked With
Troy Vinthers
March 02, 2016
Very efficient service My vehicle needed major repairs.Repairs were down efficiently in a short period of time.Service needed was well explained.Extremely satisfied with the My vehicle needed major repairs.Repairs were down efficiently in a short period of time.Service needed was well explained.Extremely satisfied with the work done. More
by Robert
Employees Worked With
Veronica Russell
March 02, 2016
professional staff i was amazed by all the staff at Toyota i was amazed that they were very professional and helpful, especially the service manager Doris and Justin in i was amazed by all the staff at Toyota i was amazed that they were very professional and helpful, especially the service manager Doris and Justin in parts. More
by carmen
Employees Worked With
Doris Blanchard, Justin Eacott
March 01, 2016
Great experience Outstanding experience in service. Never feel like I am being up sold to anything not needed. Always given the options that I have. Nice touch, every Outstanding experience in service. Never feel like I am being up sold to anything not needed. Always given the options that I have. Nice touch, every few times they wash my vehicle no charge. Feel like I matter as a customer More
by Toyotafan
Employees Worked With
Doris Blanchard, Neal Gratton, Chris Schulz, Troy Vinthers
March 01, 2016
Impressed for a first timer This is my first time to go to this dealer and I was impressed. The service was quick, the advisor was prompt and courteous. I am definitely bringing This is my first time to go to this dealer and I was impressed. The service was quick, the advisor was prompt and courteous. I am definitely bringing my vehicle back to this dealer again for any future maintenance/repairs. More
by dtorregoza
Employees Worked With
Jesse Nebo
March 01, 2016
Front-end Alignment Great, friendly & very professional service from start to finish! The whole experience was great, would definately would recommend service dept here a Great, friendly & very professional service from start to finish! The whole experience was great, would definately would recommend service dept here at Gateway Toyota Scion! More
by Melody3
Employees Worked With
Taylor Kaiser, Marvin Ozubko, Todd Pringle
February 29, 2016
Excellent Service of Gateway Toyota I believe the service provided by Gateway Toyota today is awesome. I gave them an excellent rating because they served me in a timely manner, quality I believe the service provided by Gateway Toyota today is awesome. I gave them an excellent rating because they served me in a timely manner, quality work and affordable price of service, Great job service department. More
by Armand Bernabe
Employees Worked With
Jesse Nebo
February 29, 2016
Always great!! I have been dealing with Troy since 2004 when I bought a new Toyota 4 runner. Troy has been awesome all these years. I would never go anywhere else fo I have been dealing with Troy since 2004 when I bought a new Toyota 4 runner. Troy has been awesome all these years. I would never go anywhere else for service due to him. Please do not tell him, his head will swell big time!! :) I feel I would be lost without him. I unfortunately bought my new 4 runner from another dealership and I will not make that mistake again! Thank you. More
by Janet S
Employees Worked With
Troy Vinthers
