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Gateway Toyota
Edmonton, AB
792 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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792 Reviews of Gateway Toyota
March 21, 2016
Thank you the initial inspection was not listed on the estimate prepared by Jesse. As a senior on a limited income, I made arrangements at the bank for payment. the initial inspection was not listed on the estimate prepared by Jesse. As a senior on a limited income, I made arrangements at the bank for payment. When I went to pay the bill it was $159.00 more than the estimate. Doris then okayed the original amount of $2423.29. thank you so much More
by gateway
Employees Worked With
Doris Blanchard, Jesse Nebo
March 19, 2016
The first time to buy new car It's a very good experience for me to buy my first new car. The dealer is very professional and friendly. He is be patient with customers.i will recom It's a very good experience for me to buy my first new car. The dealer is very professional and friendly. He is be patient with customers.i will recommend my friend to gateway Toyota to see the car. More
by Ping
Employees Worked With
Davidson sales, Ivan Tse, David Zhang
March 19, 2016
Service I drive a 12 yr old Toyota van so it is starting to need some work. Every time I have taken my van in for work, ( 3 x in last 2 yrs) the service team I drive a 12 yr old Toyota van so it is starting to need some work. Every time I have taken my van in for work, ( 3 x in last 2 yrs) the service team has been outstanding. Today they were able to squeeze me in to get my brakes done because they were grinding. They even let me speak to a tech on the phone so I could ask a few questions. The prices are competitive with non-dealership repair shops. I get great service, they tell me when work doesn't need to be done - so honest - and the work is always done right. I have dealt with Troy every time I go in and he is so helpful. He really makes sure you understand everything. From the woman at the service desk to the advisor and shuttle driver, everyone is so helpful and courteous. Gateway Toyota is the only service centre I will go to. I am one happy customer! More
by Busy.workingmom
Employees Worked With
Kameel Koya, Neal Gratton, Taylor Kaiser, Troy Vinthers, Katie Letts, Todd Pringle, Dale Irving
March 19, 2016
Friendly and Helpful Staff We went looking for a reliable used car for my 75 year old aunt and Michael Dillon of Gateway Toyota took the time to listen to our needs and kept us We went looking for a reliable used car for my 75 year old aunt and Michael Dillon of Gateway Toyota took the time to listen to our needs and kept us within our budget. Michael was very patient and understand with my aunt which was very appreciated. Never were we pressured during the whole vehicle buying process and never once tried to up sell us. The financial advisors were also straight forward with its too I would have not issues recommending Michael our Gateway Toyota to my family or friends if they were looking for a vehicle. More
by jc28
Employees Worked With
Michael Dillon, Catalin (Cat) Iancu, Kameel Koya, Michael Dillon
March 17, 2016
Excellent Customer Experience! Once again, I was pleased with the helpful and professional service I received at Gateway Toyota regarding my 4Runner. Todd was very knowledgeable, a Once again, I was pleased with the helpful and professional service I received at Gateway Toyota regarding my 4Runner. Todd was very knowledgeable, and has a pleasant, non-pressure manner when recommending what services to perform. My vehicle was ready sooner than expected, the shuttle driver was very nice and on time to pick me up, and the invoice was lower than originally quoted. I was very pleased with the information provided regarding my service, and with the whole experience. I will continue to take my vehicle to Gateway Toyota for all my service needs. More
by Sully
Employees Worked With
Todd Pringle
March 14, 2016
Trusted Service ...for my Subaru Gateway took care of me and my 2005 Prius for 7 years. The experience was endearing. So much so that when I purchased my next vehicle [not Toyota], Gateway took care of me and my 2005 Prius for 7 years. The experience was endearing. So much so that when I purchased my next vehicle [not Toyota], I was reminded of the major reason as to why I switched to a Japanese designed vehicle. I had never experienced satisfactory service from Chrysler or General Motors dealerships for the many vehicles (new) purchased since 1972. Even though I no longer have a Toyota, I've been spoiled by the involved way they treated me. Like family, they've shown genuine interest in meeting my concerns. Gateway has carried out the 20,000 km and 30,000 km servicing, delivering to me a washed and somehow improved car. I'd like to continue this relationship. More
by wagonmaster
Employees Worked With
Troy Vinthers
March 14, 2016
2016 Tacoma great deal Excellent sales and service. They squeezed us in to change out tires on our 2013 highlander while we were picking up the new 2016 Tacoma. Pricing was Excellent sales and service. They squeezed us in to change out tires on our 2013 highlander while we were picking up the new 2016 Tacoma. Pricing was fair and dealing with them was easy. More
by DDA
Employees Worked With
Terry Woodcock, Bob Jeancart, Troy Vinthers
March 13, 2016
Excellent I was very pleased with the excellent and positive attitude. I was explained in detail what services are required and what can I differ for future se I was very pleased with the excellent and positive attitude. I was explained in detail what services are required and what can I differ for future services More
by Naren Balda, Edmonton
Employees Worked With
Troy Vinthers, Troy Vinthers
March 10, 2016
always over delivering. ALWAYS Anybody can sell you a car, the buying experience is very positive with Rick and the rest of the sales team. But that is where it the fun ends and the Anybody can sell you a car, the buying experience is very positive with Rick and the rest of the sales team. But that is where it the fun ends and the true test begins... SERVICE. down in the trenches where it matters most, and I must note. The our Rav 4 that was totalled in a head on crash was engineered well enough to allow my wife to walk away and not be carried away from a head on collision . That engineering is worth a few bucks a payment folks! the vehicles can be replaced, people can't Gateway over the last 14 years and 6 new vehicles have ALWAYS over delivered. True, I have been sold great vehicles with industry leading value ( 2 Siennas, 2 corollas, 1 Rav 4 and 1 Camry} and Troy has been my advisor for almost all of that time and he is one of the most professional, consistent and friendly people I know. Relationships are important and I know so many people by first name in that dealership. Dan the shuttle driver with great conversation, Bonnie and Todd, Troy's colleagues, Rick, who has sold my family six vehicles. Doris the service manager who took the torch from Chris who is looking after the overall operations... and of course Neil the dealer principal who always has time for some chit chat. I can't imagine doing sales or service business elsewhere. The automotive industry has had a difficult time establishing trust but the service department at Gateway Toyota have earned mine 110%.. I strongly encourage anyone who reads this to do the same and give them an opportunity. I assure you, you won't be disappointed Paul and Family Great job Gateway! More
by paul and family
Employees Worked With
Doris Blanchard, Rick Janes, Neal Gratton, Chris Schulz, Bonnie Johnson, Troy Vinthers, Daniel Ketler, Todd Pringle, Bonnie Johnson
March 05, 2016
Service on 02 March 2016 .: I received a notice in the mail, advising me that it was time for an oil and oil filter change, as well as a cabin filter change. I booked an appoi .: I received a notice in the mail, advising me that it was time for an oil and oil filter change, as well as a cabin filter change. I booked an appointment and arrived early (7:30) on 02 March 2016. Veronica Russell was my Service Consultant, and she treated me with respect and dignity, always making me feel important as a customer at Gateway Toyota. I was driven to the LRT station by Marvin, who was friendly and very nice, and he was waiting for me at the same station when I returned around 3:45 pm, and drove me back to the dealership. I saw Veronica again, who provided me with the details of my service, including a 29-point inspection service. I paid my bill, and went to my vehicle (RAV4), which had been washed, which I very much appreciated. I would recommend Gateway Toyota without hesitation to anyone interested in purchasing a Toyota or Scion vehicle. More
by Randy R
Employees Worked With
Technician was J Mazhar., Veronica Russell, Marvin Ozubko
