Gary Moe Hyundai

Overal poor service I have owned my Elantra for 2.5 years now. Right off the hop i couldn't get my car when they said it would be ready. Had to use friends for 2 weeks to I have owned my Elantra for 2.5 years now. Right off the hop i couldn't get my car when they said it would be ready. Had to use friends for 2 weeks to drive me around as i sold my old car when Gary Moe said mine would be ready. Now dealing with ticking engine. Luckily they are telling me its covered under some recall warranty and will replace the short block of engine but i have now been waiting over a month for it to come in. My car is sounding worse every day and no one is helping me or telling me an estimated time. You would think they could offer a courtesy vehicle but havent. I have asked for a courtesty vehicle in the past and they told me many times that they are all being used right now by customers who are waiting on parts for months! To me that sounds horrible that it takes months for Hyundai to get parts in!! Overall the entire buying and now service has been just horrible. No one calls back or has answers and wont do anything to make amends. More

thieves and rip off artists The car had a rattle...I found the problem myself...a loose heat shield. It could not reach it myself so my wife took it in while I was travelling for The car had a rattle...I found the problem myself...a loose heat shield. It could not reach it myself so my wife took it in while I was travelling for work. A complete rip off....$1200 for a couple of lose bolts. The lies and stories they told were incredible. AVOID Gary Moe Hyundai....thieves and rip off artists. More

Service elsewhere In the fall Took in for winter tire install and wheel alignment . Was told would be 2 hours. Went home to wait. 3 1/2 hours later received called sa In the fall Took in for winter tire install and wheel alignment . Was told would be 2 hours. Went home to wait. 3 1/2 hours later received called saying going to be hour more. Waiting to do wheel alignment. Got called after another hour and half. Car finally ready. 5 hours for tire install that were on rims already Went out to car and noticed hubcaps not on. Went back in and was told I would have to bring it back to get them installed as it was closing time. Tech didn’t know if I had wanted them on- a quick phone call while in would have answered that Made appt to bring back to get hubcaps on as they go under lugnuts. When I got there was told will be done quickly. Waited at dealership. After an hour started talking with other wAiting customers. Another had been told 2 hours for her service it was now. 5. Every chair was full with a disgruntled service customer. We all bonded over our disgust with the service dept. we practically cheered for each other when they finally said your vehicle was ready. Mine took 2 hours So for 4 tire installed and a wheel alignment it took over 6 hours. Unexceptable! Side note was told summer tires couldn’t be kept because of the wear on them. Couldn’t store until spring. Took rims with me. Bought summer tires elsewhere. Only took that dealership 1 hour to install new tires that had to be put on rims. And they put hubcaps on. Lost sale to Gary Moe. And possibly a car sale in future. More

Will not leave me alone I bought a Santa Fe in 2014. Within a month I realized I couldn't afford it and they refused to help me. At that time I didn't know I had 30 days to r I bought a Santa Fe in 2014. Within a month I realized I couldn't afford it and they refused to help me. At that time I didn't know I had 30 days to return the vehicle. I have since gotten another vehicle that suits by budget and needs. Gary Moe will call me every week or two to ask about upgrading my Santa Fe which I don't have anymore. I have asked them to stop and even called the dealership to be taken off their call list. They still continue to call even when no matter what I say to them. I would never recommend anyone to their dealership. J and JB auto which is right across the street were honest with me and helped me with everything I needed. More

Best service department ever. I want to thank you for the wonderful services you've provided for me and my family. The staff are amazing and they treat you like family. I highly re I want to thank you for the wonderful services you've provided for me and my family. The staff are amazing and they treat you like family. I highly recommend Gary Moe Hyundai. More

Happy lady I am so pleased with the service team, thank you lovely ladies for the friendly experience! I appreciate it. Seems like now a days there are so many p I am so pleased with the service team, thank you lovely ladies for the friendly experience! I appreciate it. Seems like now a days there are so many people that do no appreciate the little things service folk do for you . I got a free car wash and vacuum with my visit, it is such a nice added touch to my experience! I will recommend them to anyone More

Service dept? My gf went in with her car. Its for the typical piston slap recall that they blame on oil changes lol. Car was starting fine, no problems with the bat My gf went in with her car. Its for the typical piston slap recall that they blame on oil changes lol. Car was starting fine, no problems with the battery previously and it passed a check 1 week before we took it in. Once the car was done being inspected and "approved" fpr the recall they called us to come pick it up. Proceeded to sign paperwork and got the keys. Went to go amd it wouldnt turn over, battery was dead. They reluctantly gave her a boost after trying to sell her on a battery test like grease xxxxx. Its started fine. The service manager claimed it wouldnt start after we dropped it off and needed to be boosted. Liar. We talked to the washbay attendant who honestly said they boosted it after the mechanics had it. They had updated the ECM with the key set to ON whilst draining the battery. Its a suprise they were able to update it successfully. I talked to the mechanic and he reluctantly confirmed it. So here they are, killing batteries while doing ECM updates, and blaming the customer. Wow. And trying to sell her on inspections. Their tune changed once they werent talking to lady. They expect honesty in providing them with oil change receipts to garuntee the recall engine replacement but cant even tell the truth themselves. More

Horrible Management Experience On February 22nd, around 6:00 PM, I went to the Gary Moe Hyundai dealership located in Red Deer, Alberta, after spending time online earlier that day On February 22nd, around 6:00 PM, I went to the Gary Moe Hyundai dealership located in Red Deer, Alberta, after spending time online earlier that day looking at various vehicles, both from Hyundai and other dealers. After doing the Build & Price on Hyundai Canada’s site for the 2018 Elantra GL SE, I felt like this vehicle was suited for my needs and at the right price. After taking this vehicle for a test drive, I was interested in pursuing the leasing option as I’m currently leasing a 2015 Ford Escape. Eventually, the dealership was able to meet my budget to make this lease work, however, my earlier positive experience deteriorated quickly after dealing with the Sales Manager, Dan Duggal. After getting the numbers figured out, all I wanted to do was take a few days to think about things and wrap my mind around it. I wanted to have my dad come down from Wetaskiwin, Alberta on the weekend and drive the vehicle with him and talk things over with him and then I would've been good to proceed with the leasing option, but I couldn't even have that time. I also asked twice to get a simple copy of the numbers to take home because it was late (after hours) and I was tired, and I also couldn't even get something as ridiculously simple as that. Instead, Dan told me that this deal was for the night only and wouldn't be valid the following day unless I put down $500 right then and there and then I could have until noon of the following day to make a decision. That absolutely blows my mind. After dealing with Dan, on a scale of 1-10 for how angry and upset I was, I was at 20. I was literally in tears when I got home because of how mad I was. I'm extremely disappointed with Dan's forceful expectation. For the amount of time that I spent there, to have him basically force me to sign right then and there, is unacceptable and isn’t a good behavior or mentality to have in order to conduct business and to attract customers. Because of this extreme, forceful practice, this experience turned out to be my absolute worst experience at any dealership I've ever had, by far, and they won't be gaining a new customer. On a side note, if you look at their Google reviews, you can see that Josh Duggal left a review. He’s the General Sales Manager at Gary Moe Hyundai. The fact that they have their own staff leaving outstanding reviews for themselves should say something about the way the dealership is run. Pretty pathetic. More

dishonest and rude went to look at a car and it was the worst experience ever the managers at this place are vary rude and unprofessional. when i told them i wanted to l went to look at a car and it was the worst experience ever the managers at this place are vary rude and unprofessional. when i told them i wanted to look at another vehicle at a different place they started running down the other company and tell you that the other company is lying. will not ever be going back or will i be recommending them to anyone. the only good about this place was brandon the sales guy was great vary good at his job and vary polite and vary willing to help More

Second time repair on recall I noticed her valve cover gasket was leaking again onto the alternator we had it repaired on the recall last year they pinch the gasket then and sai I noticed her valve cover gasket was leaking again onto the alternator we had it repaired on the recall last year they pinch the gasket then and said they fixed. So Hyundai said they would repair it so we dropped it off Monday and they said they would have it done Tuesday morning .The vehicle ran fine when we dropped it off ,they did not get it done on Tuesday they said they ran into problems. Service told us that it would be done Wednesday morning so they come out and pick my wife up and she made it to blocks away and it was running roughsh and sputtering. So my wife turned around and went back they took it in and looked at it and said it was running rough and that's the way it come and it was ready to go. Get back to Sylvan And it's it's spitting and sputtering and check engine light flashing they will be getting a nasty call in morning they are a bunch of liars and crooked. More