Gary Moe Hyundai

What a joke this dealer has been over the years we have had our 2011 Hyundai Sonota. Every time it has graced this dealerships presence for warranty work or recalls we have had issues! Leaving subframe bo had our 2011 Hyundai Sonota. Every time it has graced this dealerships presence for warranty work or recalls we have had issues! Leaving subframe bolts (they are like 12'' long!) out after rear control arm work was one of the big ones of the past but recently we had the engine finally do the old rod knock, so as per the class action lawsuit to force a lifetime warranty on these, we had it towed to Gary Moe and tried our best to communicate through the lengthy ordeal (Oct. 21st to Dec 4th). So lets start with our service writer Gilles, someone with very little auto knowledge and lacking in customer skills, the kinda thing that you'd think would be perinate for the position? From the beginning it took a long time for them to tell us that a charge for original diagnosis and warranty approval may be necessary, and that charge would be upwards of $270. So we drove (an hour/100kms) and I removed the valve cover myself in the parking lot (hand tools took me about 20 min) and took the required pics (looked as new inside as we maintain it very well). After this we waited weeks for the approval and then more weeks for the work to start. Multiple times including talking to the GM we said I wanted a quick chat with the mechanic doing the work, that NEVER happened, and as a result multiple other issues came from that!! Once finally finished we received the car back with some dirty/missing/loose parts. I was expecting that (past experiences) so whatever, but it was just the overall time frame, lack of communication, general lack of automotive knowledge, overcharging threats, and poor workmanship that gets them the 1 star. They claim to have 5 things they promise to every customer who uses their services. 1. They will greet you upon arriving...this happened no problem there, unnecessary but whatever, it could be useful for some. 2. The car would be returned cleaner than it arrived....it wasn't the underbody tray had oil all over it (dry before). 3. They will perform a walk around at arrival... (to be fair it was dropped of by the tow company after hours, but we never had any paperwork or confirmation of this) 4. Status updates on vehicle progress....NEVER happened once! 5. A follow up a couple days after receiving vehicle back...NEVER happened. Be warned that you will most likely have a very subpar experience @ Gary Moe Hyundai, it's all we expect at this point. More

My husband and I purchased a used vehicle today and we were very pleased with the overall experience . We especially would like to Thank Toby Moore for his friendly and cheery manner! were very pleased with the overall experience . We especially would like to Thank Toby Moore for his friendly and cheery manner! More

This is the second vehicle I have purchased from Gary Moe Hyundai in the last couple of years, and can’t say enough good things about them. I have had the pleasure of meeting Kerwin, my salesperson, Tracey, Hyundai in the last couple of years, and can’t say enough good things about them. I have had the pleasure of meeting Kerwin, my salesperson, Tracey, Finance Manager, Jonny, General Sales Manager and Greg, Sales Manager. Everyone went out of their way to make my experience both pleasurable and hassle free. If you are considering purchasing a vehicle, whether it be new or used, I highly encourage you to give Gary Moe Hyundai a visit. I live in Calgary, and can confidently say it is well worth the drive. More

I have been with a Gary Moe dealership ever since it was Gary Moe Saturn. I have bought all my new vehicles there, and had all my vehicles serviced there. An emergency took me to their doorstep and they p Gary Moe Saturn. I have bought all my new vehicles there, and had all my vehicles serviced there. An emergency took me to their doorstep and they provided service that was "above-and-beyond" their mandate. Their staff was EXCELLENT, their service EXCELLENT, and the time frame put my back on the road the same day. I cannot say enough to praise them. It's been 25 years of a long-lasting relationship that I will not change. THANK YOU TO THE WONDERFUL PEOPLE AT GARY MOE HYUNDIA. More

I am now part of the Volkswagen club as a proud owner of a Taos. Chris Carriere was excellent to deal with, knows his Volkswagen's! I appreciate all the time he took with me, going through every button, b a Taos. Chris Carriere was excellent to deal with, knows his Volkswagen's! I appreciate all the time he took with me, going through every button, bell & whistle. This is the 3rd vehicle I have bought from Gary Moe Hyundai. I highly recommend Chris as he is knowledgeable and helpful. More

Great service. Chris was there to help when we pulled into the lot. Everything went smoothly when we test drove and then bought the car we liked . Chris was there to help when we pulled into the lot. Everything went smoothly when we test drove and then bought the car we liked . More

I could not be more please with servise received from everyone at the dealership. I must make special mention to Tom in parts . He was amazing . From the minute he took my call he was able to take care o everyone at the dealership. I must make special mention to Tom in parts . He was amazing . From the minute he took my call he was able to take care of every questions and went over and above to help with my needs absolutely amazing job!!! The technician were amazing !! Initially I had been previously been told by other dealership my car did not have a block heater. What a delight to get a honest technician to call and say it was my lucky day!!! They realised previous owner installed one !!! Only issue was I needed a special connector and Josh the technician had a spare one.!! This was not only my lucky day .. it restored my faith!!!!!!! Honesty does exist….. I was treated extremely well , they could of lied however honesty paid off. My car will never go anywhere else!! And I will recommend the team to everyone I know!!! Extremely kind, friendly and very patient when dealing with a very frazzled customer. Big thank you to the team . As well as Cheryl who booked me in so quick. Great team work More

I have used Gary Moe Hyundai for my service for over 6 years. There is a reason why we keep going back. The staff is always friendly and helpful. They always have my car ready when they have promised. The years. There is a reason why we keep going back. The staff is always friendly and helpful. They always have my car ready when they have promised. They also have always had my car ready for me to drive when they are finished. They have fixed things above and beyond what is required with out a cost, and a very good cost for service I have booked. We take all our vehicles to be serviced there. We will continue to do so for years to come. More

Horrible customer service, Okayish to buy from disgusting to deal with after. Do not recommend disgusting to deal with after. Do not recommend More

Purchasing my daughters new Elantra went great. The salesman, Trevor and Brian were both knowledgeable. Great experience, I would recommend this dealer. The salesman, Trevor and Brian were both knowledgeable. Great experience, I would recommend this dealer. More