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Freedom Ford

Edmonton, AB

3.8
1,853 Reviews

7505 75 St

Edmonton, AB

T6C 4H8

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1,853 Reviews of Freedom Ford

July 03, 2016

Very satisfying We had bought a new Taurus in 1999 from this dealership and are still driving it. The customer service we received now was absolutely outstanding. The More

by SLSTP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Tymchyshyn, Jen London
July 02, 2016

Honouring the Deal We purchased our third vehicle from Freedom Ford this past week. There is a reason we keep coming back. Prices are reasonable and the service and att More

by colin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Charles, Darrell Robinson, Anna Marrazzo, Kristen Lyons, Arvind Gupta
July 01, 2016

Fast and Complete Service Drove up on a Friday afternoon. Looking for a 'Insurance' safety on an RV camper. Took me in immediately. Because of the Camper Van's small size only More

by c.davis
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cori Slute
July 01, 2016

Freedom Had a 07:30 appointment they had my truck in on time.they had no problem with me supplying my own product. I had a issue with my signal light thought More

by driverman7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Dehod
July 01, 2016

Great service Great price and service easy and smooth transaction would definitely refer to my friends and family Ed was easy and outgoing , pleasure to deal with More

by nnldevelop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Frick, Kristen Lyons
June 30, 2016

Purchase seemed to lack urgency Waited two weeks for receipt of vehicle (after deposit). Vehicle message board indicated "perform Service" after leaving the dealership. Have to get More

by BUSSPC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Charles, Anna Marrazzo
Jul 09, 2016 -

Freedom Ford responded

Hello there, This is Cole, Sales Manager at Freedom Ford. I appreciate you taking the time to give us an honest review on your experience with us. I very much apologise for the time it took to get the vehicle ready to deliver to you - we expected it would get through the shop in a lot less time, and should have given you a better estimate at the time of the deal, and had better communication throughout. The truck being a fresh trade when you looked at it made it a bit more difficult to get everything done as planned, and I do apologise for that. Our delayed timeline also did not allow us to get that message taken off for you on the truck, but should still have been done. We should have also changed the air filter if it is as you described - but I can assure you an oil change as well as a number of services were performed on the truck. If you did not receive a copy of the full work done please let me know and I will be happy to get a copy to you. Please let me know the cost for the diagnosis at Dodge, as well as the cost and installation of the air filter and I will be happy to reimburse you. I strive to consistently provide the best possible customer service, and I am dismayed that I was not able to provide this to you in our interaction. Please let me know if there is anything I can do to make up for this besides the reimbursement I mentioned earlier, and I will be happy to accommodate and hopefully give us a chance in the future to regain your business. Thanks so much, Cole Allinger Sales Manager Cell: 780 782 3135

Jul 10, 2016 -

BUSSPC responded

Appreciate the response. Will provide further contact upon receipt of the Dodge dealer's cost of clearing code. Thanks Pat Buss Lacombe, Alberta 403-352-1521

June 29, 2016

Oil change and noise in convertible top Aggravating noise/squeak in convertible top on my Mustang seems to have been found/solved. Had it in 3 times for same but it always seemed to disappe More

by tc72158
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roxanne Autor, Courtney Dehod, Cori Slute
June 29, 2016

Great experience My recent visit to Freedom Ford to have my vehicle serviced went very well. My vehicle went in on time, it only took about an hour, and the representa More

by LEIGHANNEDWARDS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lisa Boersma
June 29, 2016

Great as always. Great relationship with Roxanne as always willing to help and get things done in a timely manner. Even answers emails after hours to accommodate . S More

by DOLEKSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roxanne Autor
June 28, 2016

RV Repairs on Ford Enjoyed the experience from check in to check out. Very friendly staff. The cost came in less then the quote. Cory was my service adviser and kept in More

by walterdodman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
do not know the person who walked me to the motor home but he was friendly and helpful., Cori Slute
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