Freedom Ford

Great Service Advisor / Teribble tech/ Terribble Manager While my service Advisor was amazing and took great care of me. The tech that worked on my truck once again screwed up... And when I talked to the ser While my service Advisor was amazing and took great care of me. The tech that worked on my truck once again screwed up... And when I talked to the service manager about it he told me "he doesn't deal in the past" so any complaint I had just fell on deaf ears. This was the one last chance I had given this service department to make things good. But once again they have failed and not only will I never use this department but I will never buy a vehicle from this location. Which is really sad as I have purchased 3 vehicles from this location and have been a going there since 2003.. Well I guess this how they treat a 13yr customer... More

Knmowledgable sales person Very friendly and quick to understand who we were and what our needs / wants were. Nailed it on the first showing. Willing to work with us to price it Very friendly and quick to understand who we were and what our needs / wants were. Nailed it on the first showing. Willing to work with us to price it right. More

I can bring my vehicle to Freedom Ford with confidence. Freedom Ford service . Are a group of people that are approachable, and prompt in dealing with their customers and vehicles. The Technicians are also Freedom Ford service . Are a group of people that are approachable, and prompt in dealing with their customers and vehicles. The Technicians are also skilled and knowledgeable, enabling them to get to the root of the problem and proceed to repair or replace the issue. More

Repair Hi my service was handled well. Roxanne was very professional in her dealing with me and I understood the reason's for the service. She kept me inform Hi my service was handled well. Roxanne was very professional in her dealing with me and I understood the reason's for the service. She kept me informed and gave a honest opinion of how I should proceed. More

very satisfied with service Roxanne Autor was friendly and efficient when I took my car in for airbag recall. Made me feel welcome and at ease. I was also impressed with her know Roxanne Autor was friendly and efficient when I took my car in for airbag recall. Made me feel welcome and at ease. I was also impressed with her knowledge regarding my vehicle More

Made to Order Oil Change I tend to brag about the service I always receive from the Freedom team when the time for an oil change occurs. Right from talking to Roxanne to book I tend to brag about the service I always receive from the Freedom team when the time for an oil change occurs. Right from talking to Roxanne to book the appointment, she knows my work schedule and shuttle time preferences, so it's painless to my day to get the work done. I was running late this time, Roxanne had everything prepped and ready for me upon arrival and was able to make sure I got in and out as quickly as I could to catch the right shuttle to get to work. the Technicians changes the oil, rotated my tires, also changed my air filter and wipers. (I bought the service package at the time of vehicle purchase, probably the smartest thing I've ever done, not having a bill at the end of the visit is great!) As always my Escape was done and ready for me on time. The shuttle drivers deserve honourable mention as well, they are always a pleasure to ride with. More

Professional Service Staff always Polite / Good Humor & Helpful, Never purchasedan vehicle front Freedom, has bad experience from purchase dealer so came to Freedom.... Staff always Polite / Good Humor & Helpful, Never purchasedan vehicle front Freedom, has bad experience from purchase dealer so came to Freedom.... Other dealer should Drop By. Awsome customer service.. More

Emergency visit for front brake failure To be honest, I have always avoided dealing with large dealerships because of trust and high price issues but when I had to stop into Freedom Ford for To be honest, I have always avoided dealing with large dealerships because of trust and high price issues but when I had to stop into Freedom Ford for an emergency brake repair I was extremely surprised at the excellent service and fair pricing. Roxanne Autor was quite possibly the best Service Advisor I have ever encountered and definitely will be taking all my business back to this dealership. Thank you Roxanne and the guy who fixed my truck so quickly!! More

Excellent 1st experience with Freedom Ford... very impressed, Roxanne was pleasant and attentive, even accommodated 2 special requests: Don't wash the car (beca 1st experience with Freedom Ford... very impressed, Roxanne was pleasant and attentive, even accommodated 2 special requests: Don't wash the car (because I'm... particular) and please have it done by noon. Will return. More