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Freedom Ford
Edmonton, AB
1,853 Reviews
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1,853 Reviews of Freedom Ford
August 24, 2016
This didn't go well. I came in for a simple oil change and a bug deflector change out (warranty work). my service advisor did an awesome job and looked after me. However I came in for a simple oil change and a bug deflector change out (warranty work). my service advisor did an awesome job and looked after me. However, Freedom was or had been doing some sort of computer work and what should have taken no more that an hour to complete went over 3 hours before I could leave. The funny thing, the bug deflector was not changed out because no one could get the correct part number off your computer system. So I left and was told that Freedom would contact me later that day and reschedule a date to have the bug deflector put on. Well, I am still waiting on that call and an appointment. I believe that anyone at Freedom Ford and were in my shoes then and now would not have been so patient with this lack of service! I understand stuff happens, but the reason I bought my truck and bring my other vehicles to Freedom for service was due to good service. I understand that the dealership has been bought out recently, is this the reason for this massive of drop in customer service? You let me know and please tell me why I should continue supporting this dealership with my purchases and services. Extremely disappointed. Bob Bauer - cell: 780-499-8627 More
by bazaret
Verified CustomerEmployees Worked With
Blair Philips
August 24, 2016
Friendly people very knowledgeable The waiting area is nice and big comfy chairs and a cool coffee machine and very friendly knowlegable people and service was reasonably fast and perte The waiting area is nice and big comfy chairs and a cool coffee machine and very friendly knowlegable people and service was reasonably fast and pertective of interior during service More
by skillmasterjoe
Employees Worked With
Cori Slute
August 24, 2016
Service of 2011 Fusion Made appointment to take my car in for service; vehicle was taken in at the appoinment time and returned to me within an hour, as promised. All work Made appointment to take my car in for service; vehicle was taken in at the appoinment time and returned to me within an hour, as promised. All work completed efficiently. Service was great as always. More
by nannamaria
Employees Worked With
Dan Gilewich, Paul Gilewich, Lisa Boersma
August 24, 2016
Service at Freedom Ford. I'm very pleased with your service dept. They've been courteous and reasonable. Promises are kept. Roxanne (Autor) good sense of humour and efficie I'm very pleased with your service dept. They've been courteous and reasonable. Promises are kept. Roxanne (Autor) good sense of humour and efficient. More
by ttestart
Employees Worked With
Roxanne Autor
August 24, 2016
Excellent customer service! CUSTOMER SERVICE!!!!! I can go anywhere to have my truck serviced but Roxanne is the reason we return to this dealership.She explains what repairs are CUSTOMER SERVICE!!!!! I can go anywhere to have my truck serviced but Roxanne is the reason we return to this dealership.She explains what repairs are required and we trust her judgement on how we should proceed. She keeps us informed if other issues arise. More
by bonnzi1
Employees Worked With
Roxanne Autor
August 24, 2016
80,000km Scheduled Maint I love dealing with Roxanne. She is always positive and straight forward in what is needed to be repaired or can wait for the next service. I love the I love dealing with Roxanne. She is always positive and straight forward in what is needed to be repaired or can wait for the next service. I love the honesty in what everything. More
by peeverjc
Employees Worked With
Roxanne Autor
August 24, 2016
August service Very good service as usual. It's too bad my bumper to bumper service has finished as I will be looking for alternative services as its expensive to ha Very good service as usual. It's too bad my bumper to bumper service has finished as I will be looking for alternative services as its expensive to have a vehicle fixed at a dealership. More
by JMISKE
Employees Worked With
Roxanne Autor
August 22, 2016
Great Service Advisor / Teribble tech/ Terribble Manager While my service Advisor was amazing and took great care of me. The tech that worked on my truck once again screwed up... And when I talked to the ser While my service Advisor was amazing and took great care of me. The tech that worked on my truck once again screwed up... And when I talked to the service manager about it he told me "he doesn't deal in the past" so any complaint I had just fell on deaf ears. This was the one last chance I had given this service department to make things good. But once again they have failed and not only will I never use this department but I will never buy a vehicle from this location. Which is really sad as I have purchased 3 vehicles from this location and have been a going there since 2003.. Well I guess this how they treat a 13yr customer... More
by JoeYaretz
Employees Worked With
Service Mananger Jason (doesn't deal in the past), Roxanne Autor
August 21, 2016
Knmowledgable sales person Very friendly and quick to understand who we were and what our needs / wants were. Nailed it on the first showing. Willing to work with us to price it Very friendly and quick to understand who we were and what our needs / wants were. Nailed it on the first showing. Willing to work with us to price it right. More
by Kevin / Karen
Employees Worked With
Shane Johnson
August 19, 2016
I can bring my vehicle to Freedom Ford with confidence. Freedom Ford service . Are a group of people that are approachable, and prompt in dealing with their customers and vehicles. The Technicians are also Freedom Ford service . Are a group of people that are approachable, and prompt in dealing with their customers and vehicles. The Technicians are also skilled and knowledgeable, enabling them to get to the root of the problem and proceed to repair or replace the issue. More
by GEOFFREINITZ
Employees Worked With
Roxanne Autor, Jennifer Goodwin, Courtney Dehod, Cori Slute, Lisa Boersma, Blair Philips
