Freedom Ford

Repair Hi my service was handled well. Roxanne was very professional in her dealing with me and I understood the reason's for the service. She kept me inform Hi my service was handled well. Roxanne was very professional in her dealing with me and I understood the reason's for the service. She kept me informed and gave a honest opinion of how I should proceed. More

very satisfied with service Roxanne Autor was friendly and efficient when I took my car in for airbag recall. Made me feel welcome and at ease. I was also impressed with her know Roxanne Autor was friendly and efficient when I took my car in for airbag recall. Made me feel welcome and at ease. I was also impressed with her knowledge regarding my vehicle More

Excellent 1st experience with Freedom Ford... very impressed, Roxanne was pleasant and attentive, even accommodated 2 special requests: Don't wash the car (beca 1st experience with Freedom Ford... very impressed, Roxanne was pleasant and attentive, even accommodated 2 special requests: Don't wash the car (because I'm... particular) and please have it done by noon. Will return. More

Professional Service Staff always Polite / Good Humor & Helpful, Never purchasedan vehicle front Freedom, has bad experience from purchase dealer so came to Freedom.... Staff always Polite / Good Humor & Helpful, Never purchasedan vehicle front Freedom, has bad experience from purchase dealer so came to Freedom.... Other dealer should Drop By. Awsome customer service.. More

Made to Order Oil Change I tend to brag about the service I always receive from the Freedom team when the time for an oil change occurs. Right from talking to Roxanne to book I tend to brag about the service I always receive from the Freedom team when the time for an oil change occurs. Right from talking to Roxanne to book the appointment, she knows my work schedule and shuttle time preferences, so it's painless to my day to get the work done. I was running late this time, Roxanne had everything prepped and ready for me upon arrival and was able to make sure I got in and out as quickly as I could to catch the right shuttle to get to work. the Technicians changes the oil, rotated my tires, also changed my air filter and wipers. (I bought the service package at the time of vehicle purchase, probably the smartest thing I've ever done, not having a bill at the end of the visit is great!) As always my Escape was done and ready for me on time. The shuttle drivers deserve honourable mention as well, they are always a pleasure to ride with. More

Emergency visit for front brake failure To be honest, I have always avoided dealing with large dealerships because of trust and high price issues but when I had to stop into Freedom Ford for To be honest, I have always avoided dealing with large dealerships because of trust and high price issues but when I had to stop into Freedom Ford for an emergency brake repair I was extremely surprised at the excellent service and fair pricing. Roxanne Autor was quite possibly the best Service Advisor I have ever encountered and definitely will be taking all my business back to this dealership. Thank you Roxanne and the guy who fixed my truck so quickly!! More

quick, efficient and pleasant I have dealt with Freedom for a number of years. The service dept is what keeps me coming back. The staff are pleasant and efficient. I have dealt with Freedom for a number of years. The service dept is what keeps me coming back. The staff are pleasant and efficient. More

Check drivetrain and alignment of door Very smooth operation. Not given the service writer run around I previously had in Fort Sk. Thorough on explanation of all the different noises in t Very smooth operation. Not given the service writer run around I previously had in Fort Sk. Thorough on explanation of all the different noises in truck. Will be purchasing next vehicle from Freedom Ford because of their great service More

Excellent Service, friendly atmosphere Now this was my first experience so I may be a little off on my expectations. I had booked my Truck in for service at 4pm. Oil Change and tire rota Now this was my first experience so I may be a little off on my expectations. I had booked my Truck in for service at 4pm. Oil Change and tire rotation. I arrived early, about 3:50pm, they took the truck in immediately. I talked with my Service advisor for a bit, and then went to sit in the waiting room area. They came ot get me about 5:15pm. I was a little unhappy with the time it took, maybe being end of the day? but I didn't expect it to take that long for an oil change a tire rotation. However, I know what to expect now. I have the Maintenance package on my truck so I will be going back for many more appointments, and maybe my expectations were off is all :) Very friendly and god service overall, just a little lengthier than expected. More