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Freedom Ford

Edmonton, AB

3.4
1,853 Reviews

7505 75 St

Edmonton, AB

T6C 4H8

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1,853 Reviews of Freedom Ford

August 15, 2016

Poor customer service It is highly frustrating to have to be the ones to call in to get updates on our vehicle and when you call in there is no one available to speak to un More

by Steele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ford head office, Clarence (covering for manager who was in holidays), Blair Philips
Aug 15, 2016 -

Freedom Ford responded

Due to the fact that the powertrain warranty on the vehicle had expired, our dealership is required to follow a process of communication with Ford Motor Company and provide documentation of the required repair. In the course of the dialogue with Ford, they requested maintenance records of the vehicle, Once those were obtained and submitted, the judgement was made that the failure would not be warrantable. This information was relayed back to our dealership the morning of Monday Aug 8/2106 at 11:39, and was forwarded to the advisor who sent an email to the customer that afternoon. Unfortunately we are bound by Ford's decision as to the eligibility to provide after warranty assistance and due to insufficient maintenance records provided, they denied our request for assistance.

August 15, 2016

Service Great service and Roxanne I Is a great person with a great attitude and very personable, I will come back for sure. The express lube is also very qui More

by deadlydiscs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roxanne Autor
August 15, 2016

Courteous service I had my truck into Freedom Ford to follow up on a previous problem that they looked at. My truck was not functioning properly after having it there More

by dtriska
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cori Slute
August 12, 2016

Excellent , Very courteous Been dealing with Freedom Ford Service for 4 years and have always been treated with courteous staff. They've kept me up to date with vehicle progress More

by MASSEYC1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roxanne Autor, Courtney Dehod, Cori Slute
August 11, 2016

Excellent service and professional enviroment I enjoyed the purchase of my new truck at Freedom Ford they were very organised and professional i will refer anyone looking at purchasing a vehicle t More

by GREG.TAILLON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jen London
August 10, 2016

Wonderful experience! My vehicle trade in and purchase at Freedom Ford went perfectly. I got the vehicle of my choice within hours and good value for my previous car. Pleas More

by GRAHAMBARR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Shaul, Jen London
August 05, 2016

I wanted my 2002 Lightning checked over.. You can count on Freedom to share the love for your Ford. Accurate estimates and excellent work. I have always been able to trust the service depart More

by exasphaltking
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendra
August 04, 2016

Awesome Service, Great customer service, felt very welcomed. They helped me in my needs and wants and went over and above my expectations, found what i wanted and in my price range. Very friendly service, all of More

by Amanda86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arvind Gupta
August 04, 2016

mommysusan@live.ca It was one of the better dealer ships that go out of there way to find u that great deal .Or sales person sundre was great he helped us make sure ever More

by MOMMYSUSAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sunder, James Shaul, Roxanne Autor, John Tymchyshyn, Arvind Gupta
August 03, 2016

excellent service My experience was great, especially the representative provided me with good info regarding my car, I learned more about the tires for life program wh More

by ganemtore233
Customer Service
Recommend Dealer
Yes
Employees Worked With
Lisa Boersma
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