Freedom Ford

You may have to negotiate. I purchased a 2014 F150 from Freedom Ford. The inspection report indicated that everything was 100% on the truck - this was not so and I had to retur I purchased a 2014 F150 from Freedom Ford. The inspection report indicated that everything was 100% on the truck - this was not so and I had to return a few times in order to make things right. Every time I returned to have something "fixed" it was done properly. The last time that I had brought the truck in, some minor finishing work needed to be done. I got the call to come pick up the truck and when I went to check the work, there were two items on the work order that were not addressed but the service department insisted that they were. After providing proof that the work was not done, I was assured that the truck would be taken care of. Even though some negotiating needed to be done, the service department did do what was supposed to have been done and I am very satisfied. Roxanne was GREAT and understood why I was frustrated. I do not re-call the name of the Service Manager which was whom I spoke with and had to "negotiate" with (Jason?) More

Great Early Morning Experience At 7:20 am I had a nail in my tire just outside Freedom Ford and they were able to accomodate me. The courteousness was great for so early in the mor At 7:20 am I had a nail in my tire just outside Freedom Ford and they were able to accomodate me. The courteousness was great for so early in the morning. They were able to fix my tire instead of replacing and it was appreciated that it wasn't an automatic "you need to buy tires" situation. More

Great service All personal involved were friendly and efficient. Work was done on time and I am sure that if and when I buy another truck I will purchase it here. All personal involved were friendly and efficient. Work was done on time and I am sure that if and when I buy another truck I will purchase it here. More

Freedom Ford Delivers, As Usual I have been a customer for years and their service is honestly what keeps me coming back. Roxanne has been my Service Advisor from day one and she' I have been a customer for years and their service is honestly what keeps me coming back. Roxanne has been my Service Advisor from day one and she's always gone above and beyond for squeezing me in for appointments. I have a chaotic schedule and they have made it work. I have purchased three vehicles from Freedom Ford, my family has been referred to them as well as friends too, no one has been disappointed! The service area is always a nice place to be and so is their sense of humour! Roxanne, keep up the exceptional work, it's truly apprecated, if I could choose 6 stars out of 5, you know I would. More

Excellant Service I had tried a different Ford dealership for a simple "works package" and wasn't happy. I have now gone to this dealership 3 times now and the service I had tried a different Ford dealership for a simple "works package" and wasn't happy. I have now gone to this dealership 3 times now and the service is impeccable. Thanks More

Excellant customer service and reward program Was initially taken back with the 165 dollar charge to check the engine light but they did take the time to perform a full inspection and report all n Was initially taken back with the 165 dollar charge to check the engine light but they did take the time to perform a full inspection and report all needed repairs. More

Lovin my Truck Great help finding and making the buying easy no 3 hrs before you can find a price and no pressure sales. Respectful and mindful you don't want to spe Great help finding and making the buying easy no 3 hrs before you can find a price and no pressure sales. Respectful and mindful you don't want to spend a week looking for a vehicle sitting in the show room. fair trade in value. A good experience like it should be. More

Great My car went in at 830 with a problem. At 930 I got a call explaining what the problem was and what the fix was going to entail. 1330 problem was fixed My car went in at 830 with a problem. At 930 I got a call explaining what the problem was and what the fix was going to entail. 1330 problem was fixed. More

they need to get organized brought my truck in for appoint ,and called 5 hours later. they told me they forgot to make appointment.missed days work "$600".Very pissed off!Been w brought my truck in for appoint ,and called 5 hours later. they told me they forgot to make appointment.missed days work "$600".Very pissed off!Been with ford for 8 years,and never missed one payment.Then brought in again and they didnt have a ride for me to get home .They need to get more organized More