Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Freedom Ford
Edmonton, AB
1,853 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
1,853 Reviews of Freedom Ford
October 12, 2016
2.5 hrs for oil change with appointment. Pushing repairs . unacceptable wait for oil change. Pushing brake service which was okay 10000km ago for a cost of $240.00 Dollars when the truck was covered by Ford 5 unacceptable wait for oil change. Pushing brake service which was okay 10000km ago for a cost of $240.00 Dollars when the truck was covered by Ford 5 year Service Plan. This would never have happened one year ago. More
by larry.harrower
Verified CustomerEmployees Worked With
Kendra Meyer
October 09, 2016
Complete Satisfaction Our 2015 Mustang had a vibration at 60+ KPH. On our first visit, Service did all they could to eliminate the problem and then with Ford came up with Our 2015 Mustang had a vibration at 60+ KPH. On our first visit, Service did all they could to eliminate the problem and then with Ford came up with the solution and a brand new rear end was built, sent and installed in the vehicle. Problem solved. Everyone involved at Freedom Ford made sure we were looked after and kept informed of what was happening. Special thanks to Roxanne, Karishneil and Shelby. All professional and did a great job. One of the few Service areas for any dealership that have things right. More
by madahl
Employees Worked With
Karishneil and Shelby, Roxanne Autor, John Tymchyshyn
October 07, 2016
FRUSTRATED My service advisor, Kendra was fantastic however the policies we are bound by are horrible. I brought my vehicle in for regular maintenance and compl My service advisor, Kendra was fantastic however the policies we are bound by are horrible. I brought my vehicle in for regular maintenance and complained about a vibration at highway speed. Kendra called me and told me that my tires need replaced and my right tie rod needed replaced. I said GREAT, put new tires on as I paid for Tires for Life - at that point she informed that although she had just told me my tires needed replaced that on Tires for Life they were not BAD enough - they were at 5 mm and they needed to be at 3 mm. I expressed my disappointment and told her to do the tie rod. When I picked up the following day - she again said the vibration may still be there because of the tires and now I am going to put winter tires on to replace the crappy ALL SEASON tires on my car. I will NEVER pay for Tires for Life again - biggest scam ever! Also the fact that labour is 81% of the bill makes me nauseous! More
by melanieboles
Employees Worked With
Kendra Meyer
October 07, 2016
Comfortable Very helpful staff, They explain the work to be done with how long it will take and explains the price up front. Prices are high for oil changes Very helpful staff, They explain the work to be done with how long it will take and explains the price up front. Prices are high for oil changes More
by ewilkie
Employees Worked With
Cori Slute
October 07, 2016
Under carriage cover I am normally happy with the service but my last 2 visit hasn't been pleasant. My last appointment was to have my under carriage put on and that took I am normally happy with the service but my last 2 visit hasn't been pleasant. My last appointment was to have my under carriage put on and that took over an hour. I understand I was late but I did call to let the dept know I was running late but it still shouldn't take that long. I ended up just going to the service dept to get my keys. I was not impressed More
by patiencesuglo15
Employees Worked With
Didn't catch name
October 06, 2016
Very friendly staff Really good service always ready to help us Staff very friendly Clean place I'm from other province and they treat me like a customer bought few Really good service always ready to help us Staff very friendly Clean place I'm from other province and they treat me like a customer bought few véhicule over the years More
by unbandit007
Employees Worked With
Lisa Boersma
October 06, 2016
We Will Be Back My husband took my truck in for an oil change as he likes our vehicles to be ready for the colder weather. He was able to get the truck in on the sam My husband took my truck in for an oil change as he likes our vehicles to be ready for the colder weather. He was able to get the truck in on the same day that he called the service department and they took him in right away. Upon inspection of the vehicle, they discovered that the rear fluids needed to be changed and since we had only purchased the truck two months earlier, the service manager was able to alleviate some of the cost to us. My husband said that everyone in the service department treated him with respect and professionalism. He was raving about the service to me which prompted me to send in big kudos to everyone that were involved with dealing with him. We will be back for our next service and will be recommending the Freedom Ford Service Department to others. More
by Lora M
Employees Worked With
I'm not sure who my husband was working with
October 06, 2016
Great experience! I was greeted immediately by Eric when I walked in. He was polite and helpful and I was checked in and on my way in minutes. I was called within 2 ho I was greeted immediately by Eric when I walked in. He was polite and helpful and I was checked in and on my way in minutes. I was called within 2 hours to say my vehicle was ready and got the great news that the repair was covered by warranty. Received the same polite and quick service when I picked up my vehicle. Very happy with the repairs that were done. More
by rosedg
Employees Worked With
Eric Irion
October 05, 2016
Good and helpful I phoned in and was able to get date and time I needed.In and out,only couldn't get electronic analytics which is always helpful. I phoned in and was able to get date and time I needed.In and out,only couldn't get electronic analytics which is always helpful. More
by conroy.greg50
Employees Worked With
Express
October 04, 2016
Warranty repairs Brought 2016 Explorer in to dealer for 2 issues... 1. oil leaking onto manifold from PTU this is the 2nd time in 3 months this has been repaired. Thi Brought 2016 Explorer in to dealer for 2 issues... 1. oil leaking onto manifold from PTU this is the 2nd time in 3 months this has been repaired. This causes a very acrid smell inside the vehicle. This PTU leak is apparently a frequent problm. 2. Engine hesitation when accelerating. Problems were quickly diagnosed and rectified...new gasket for leak and new spark plug for hesitation. Vehicle was done within 4 hours. :):):) Excellent service from drop off to pick up. More
by maryjanephillips
Employees Worked With
Lisa Boersma
